ShipStation provides a few options for connecting a postage provider so you can start creating labels. You can connect your existing accounts for any provider ShipStation integrates with, or you can enter your billing information for the providers already available in ShipStation.
For UK accounts, ShipStation provides immediate access to DPD, Parcelforce, and Hermes services through a program called ShipStation Carrier Services. Just enter your payment method to start creating labels.
You can connect the following provider accounts to ShipStation. Click to view details for each:
If you use a provider that does not appear in our list, we may not yet integrate with them. If this is the case, we recommend you do the following:
Reach out to your provider directly to express your desire to connect your account to ShipStation. They can then reach out to our integration team so we can work together to build the integration!
Add your feedback about this to our Product Feedback page. This is where our users can let our product team know this integration is needed!
This video shows how to add your shipping provider (carriers and fulfillment) to ShipStation so you can add a service, get a rate, and create a label.
To connect one of your existing provider accounts to ShipStation, do the following:
Different providers require different information, and in some cases you may need to log in to your provider account directly to locate it. For details on specific provider needs and connection processes, review the article for your postage provider in our Integrations Help guide.
You can connect multiple accounts for certain carriers. When this occurs, the first account you connect will be considered your primary account, which means it is the account automatically selected when you set that service from that carrier.
To set a different account as the primary account, open the carrier's Settings in ShipStation and check the box for Make this my primary account.
You can add funds to your postage provider balance or configure ShipStation to automatically purchase postage when your balanced-based postage provider account hits a certain funding threshold.
Click the Add Funds link next to your provider account.
Next, you can manually add funds to your balance, or set ShipStation to auto-fund your balance when it falls below a certain threshold.
Manually add funds:
Select the option Manually purchase additional funds, then enter the funding amount.
Set ShipStation to auto-fund:
Select the option Set up Auto-Funding, then enter the balance amount to trigger the auto-fund purchase, the amount to fund, and the maximum number of times the auto-fund can occur each day.
For example, if you wanted to purchase $100 by default any time your account balance falls below $250, set the When balance drops below amount to 250 and the Automatically fund by this amount to 100. Then enter in the maximum number of times ShipStation should automatically purchase postage in a day next to Stop after this many times per day.
Once you've connected your provider, you'll be able to choose from their available services and package types when you configure shipping options.
For most carriers, ShipStation enables all available services and package types by default. However, you can enable and disable these so you or your staff can only select the services and package types you actually use.
Royal Mail Services
You cannot manually edit Royal Mail services as described below. ShipStation will retrieve your approved services directly from the Royal Mail API several times a day.
If you have made a change to the approved services in your Royal Mail account, ShipStation will reflect the change within just a few hours.
To enable and disable specific services for a connected postage provider, do the following:
Click the Services link next to the provider whose services you want to edit.
Select the services you want to use and deselect the ones you don't want to use.
The number of selected services will appear in the Carriers & Fulfillments screen, and only the selected services will appear in the Services drop-down menu when you configure your shipping options.
If a service does not appear in the Services list in the Carriers & Fulfillment settings, that service is not currently supported in ShipStation.
To view a list of supported services and package types for a specific provider, review the article for your provider in our Integrations Help guide.