Connect your Fulfilment account, send orders to your Fulfilment provider, add Fulfilment SKUs to product records.
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If you ship your orders through a fulfilment service, you can still use ShipStation to manage your shipping needs.
ShipStation integrates directly with multiple fulfilment providers, so you can send orders directly to those providers using ShipStation (we even provide an automated way to do it!).
For fulfilment providers or drop shippers ShipStation doesn't integrate with, review our Dropshipping with ShipStation article to learn about your options.
Review the sections below for details on using our fulfilment service partners with ShipStation.
Fulfillments Count Toward Subscription Shipment Limit!
Shipments that are Marked as Shipped are considered fulfillments as well as orders that are sent to a fulfilment service like FBA via ShipStation. See How Shipments are calculated for more information about what counts toward your plan's shipment limit.
Before sending orders to fulfilment, you must first add a Fulfilment Provider and ensure the SKUs associated with your products match the SKUs listed in your fulfilment provider account.
Fulfilment Provider Accounts
If you don't yet have a Fulfilment Provider account, review our Fulfilment Provider integration articles to learn more!
If you no longer use a fulfilment provider that you have connected to your account, you can remove the provider on the Settings page.
The fulfilment vendor will be removed from your provider list.
On the Fulfilments grid, orders delegated to that provider will still show that provider's name in the Provider column. However, the provider will not be available as a filter or option in the Configure Shipment Widget.
Before you can send orders for fulfilment, you must connect your Fulfilment Provider account to ShipStation. If you have not yet connected your fulfilment provider, review the instructions in the article for the provider you use:
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At this time, you can only add one FBA account per country to a single ShipStation account. For example, you can add one FBA (US), FBA UK, and FBA CA account to a single ShipStation account, but you cannot add two separate FBA (US) accounts.
Once connected, the account will be available as a Ship From Location for your orders. You can then send orders manually to the fulfilment provider or create an automation rule that will send them automatically when they import.
Currently, you can only send individual orders to fulfilment when using ShipStation's new layout. We are working on the ability to send in bulk. Check back soon!
To send an order to your fulfilment provider from ShipStation, either select the order in the Orders grid or open the Order Details screen. Then do the following:
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Click the Ship From drop-down in the Configure Shipment Widget.
If you are in the Orders grid and do not see the Configure Shipment Widget, click the Show Sidebar checkbox.
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Choose your Fulfilment Provider from the list.
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Select the service you wish to use from the Select Service drop-down menu.
The available services should reflect the options configured directly in your fulfilment provider account. ShipStation will automatically get and display the rate for the shipment.
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Click Send Order.
ShipStation then sends the order to the fulfilment provider and creates a fulfilment record in the Pending status, which you can view in the Shipments > Fulfillments page.
On the Fulfillments page, the Provider column will display the name of the fulfilment provider you sent the order to.
Use Automation Rules to Set the Service
Avoid the manual process by setting up Automation Rules to automatically set the service when the order imports.
To automatically send orders to a fulfilment provider as soon as they import from your stores, you'll need to create an Automation Rule. An automation rule will apply to orders based on the criteria you set in the rule, so before taking this step, ensure you've determined the criteria the rule should be based on.
To create a Send to Fulfilment automation rule:
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This will open the new automation rule pop-up where you determine the rule's criteria and actions.
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Set the criteria for your rule.
This is how ShipStation determines which orders to send to fulfilment. If all your orders will be sent to fulfilment, select the option to Apply these actions to EVERY order that is imported.
Common criteria include orders that have products with specific tags, orders that import from specific stores, and orders that ship to specific states.
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Click Add an Action and choose Set Fulfilment Provider...
Set the Ship From drop-down to your Fulfilment Provider and choose the appropriate Service.
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Check the box to Automatically send fulfilment request to the fulfilment provider.
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Click Save Rule.
Going forward, orders that match the criteria set in the rule will automatically be sent to the fulfilment provider with the selected service. Repeat the above steps to create additional automation rules for different fulfilment scenarios.
To apply this new rule to orders that have already imported and are Awaiting Shipment, click the Reprocess Automation Rules button under the list of automation rules.
When Fulfilling Items in an Order Separately
The above rule will apply to the entire order, sending all items in the order to fulfilment. If some items in an order go to fulfilment, but others do not, or the items need to be fulfilled by separate fulfilment centres, do not use automation rules as the creation of multiple shipments for an order cannot yet be automated.
Instead, create multiple shipments in the order and use the manual Send to Fulfilment option.
The SKU ShipStation sends to your fulfilment provider must match the SKU the provider has listed for that product. If the SKU that imports from your store matches the Fulfilment Provider's SKU for that item, you have no further steps to take!
If the Fulfilment Provider SKU is different than the SKU from your store, however, you must enter a Fulfilment SKU in ShipStation before you can successfully send orders for fulfilment.
To enter a Fulfillment SKU for a product in ShipStation:
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Click the SKU of the product to open the Product Details.
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Click the Shipping tab.
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Enter the fulfilment SKU into the Fulfillment SKU field.
This field can currently contain only one SKU.
For FBA products, Amazon typically requires the MSKU value as the fulfilment SKU.
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Click Save Changes.
To ensure this change applies to orders that have already imported, be sure to check the option Apply changes to open orders before clicking Save Changes.
For products with a Fulfilment SKU, ShipStation will send this SKU to the fulfilment provider instead of the SKU imported on the order.
Update Fulfilment SKU for Multiple Products
To update the Fulfilment SKU for multiple products at once, use the Product CSV import process. Enter the Fulfilment SKU into the FillSku field in your CSV.
If you submitted a fulfillment request in error or need to cancel the request because the provider should not fulfill the order, you can do so by cancelling the fulfillment request. Remember that the process only cancels the request and does not cancel the order.
If you need to cancel the order, follow the process in Cancel and Restore Orders.
You can cancel a request for pending fulfillments in three places: the Shipments Tab, the Orders Tab, and the Order Details.
Cancel only affects Fulfilments in ShipStation
Sending a cancel request will move the shipment to the Cancelled status in ShipStation and attempt to cancel the fulfilment with the provider, but it may not stop the provider from processing the order.
You should contact the fulfilment provider to confirm that you have cancelled the fulfilment.
To cancel pending fulfilment requests from the Orders tab:
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Select Pending Fulfilment from the left-hand sidebar, then the store indicating orders you have pending fulfilment.
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Select the order(s) with the pending fulfillments you want to cancel and click Cancel Fulfilment.
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Click Next in the Cancel Fulfillments pop-up to request a cancellation for the selected fulfillments.
To view the fulfilment status, go to the Shipments tab, then select the Fulfilments from the sidebar.
We receive incremental updates from our integrated fulfilment providers about the shipment status. However, you can also select one or many orders and click Update Status(es) for the most up to date status.
Once the fulfilment updates as Shipped, ShipStation transmits the shipping information back to the original sales platform.