Providing a customer with return labels is a plus for customer relations. While returns may not be pleasant, making the returns process as painless as possible makes for better customer relations. In ShipStation, there are options to include a return label when printing or process returns through a branded returns page.
This video demonstrates how to create a return label for an entire shipment or just selected items within an order in ShipStation.
When creating returns, you can choose to return the entire order or select items within the order. This allows for a more dynamic way of reporting what is returned and why.
There are two ways to access the Returns pop-up in ShipStation:
Click Create Return for the order in the Shipments Action Menu.
Click the Returns tab in the Order Details screen.
Once in the return pop-up:
Click Create a Return to create a new return label.
Select all of the Return Order Items that will be included in the return shipment.
Select a reason for the item needing to be returned in the Return Reason drop-down.
Now, adjust the Return Shipping Info for the return order. (Click Show More to see the full list of shipping options.)
If you would like to keep an internal note of this return shipment, enter it into the Return Notes field.
Finally, choose if you want to Download label now or Email label as attachment to the recipient (to send the label to multiple emails, separate the emails with a comma).
Click Authorize & Email or Authorize & Download (depending on the Send as: option selected) and you'll be set.
There are a selection of reasons for returns that can be useful for reporting. The included reasons are:
Arrived Too Late
Not as Described
Ordered Wrong Item
Received Wrong Item
These reasons are listed both in app and on the brand returns page.
If you are using the Branded Returns page, the customer handles the return label creation process. It is a self-service method, so once the request is made.
The availability of return labels depends both on the carrier and the destination.
Return labels are only supported for domestic shipments. So any shipment with a destination outside of your carrier account's country of origin will not be able to generate a return label.
When it comes to generating return labels, you'll need to make sure you're using a carrier that supports the ability to do so. These carriers are:
*DHL Express domestic shipments only
**Royal Mail tracked services only
Check with your carrier if you are unsure if yours will support return labels.