A reference for other international options & forms, including a list of forms that are not available in ShipStation.
ShipStation includes a few other options for international shipments, including setting taxes and duties to be paid by the payor of shipping charges and generating a UPS High-value report.
By default, any applicable taxes and duties are billed to the recipient of an international shipment. Once customs officials determine the taxes and duties due, the recipient will be contacted to pay any charges so that the shipment can continue to move toward its destination.
For UPS, FedEx, and DHL Express, you can request that the payor of the shipping charges be contacted for taxes and duties instead of the recipient. This is helpful if you prefer to absorb these costs so the recipient isn't faced with additional charges.
To enable the bill duties to payor option:
Go to the Other Shipping Options section in the Orders tab or Order Details Sidebar.
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Check the box for Bill duties and taxes to payor of shipping charges.
You must have a valid Service selected for the shipment before this option will be available.
That's it!
ShipStation will then display any select options under the Configure Shipment Widget next to the Other Shipping Options heading.
You will be contacted after the customs agency has assessed any duties and taxes applicable to the shipment.
Combine with Third-Party Billing
This feature can also be combined with theBill To Third-Party feature so the third-party account will be responsible for the duties and taxes assessed by the customs agency.
When shipping carrier-insured packages with UPS that are valued greater than or equal to $1,000, you will also need to print a High-Value Report. This document serves as proof that UPS has picked up your high-value shipment.
Two copies of this receipt must be printed along with your label(s). Provide one copy to UPS and ensure the other copy is signed by the UPS Driver or a UPS Customer Centre representative and returned to you. The signed copy of this receipt is your proof that UPS has accepted the package(s), and this report will be required to submit a claim should anything happen.
UPS will return the High-Value Report to ShipStation automatically, along with the label and any required customs forms.
In ShipStation, the High-Value report prints with the UPS Commercial Invoice (i.e., customs forms).
To print your High-Value Report you simply need to print the shipment's customs forms, which can be done in a few different ways.
Select the shipment and choose Customs Forms from the Print menu in either the Shipments grid or Shipment Details screens.
Select the order and choose Customs Forms from the Print menu in the Orders grid.
Select Print Customs Forms from the action menu for the selected order in the Order Details shipping sidebar.
The High-Value report will look something like this:
Printing the High-Value Report in ShipStation Legacy
If you are using ShipStation Legacy, the High-Value report will not print automatically. Instead, to print this report:
If you create a multi-package shipment for an order, High-Value Reports will only be generated for the individual packages that have a declared value of $1000 or more.
If the shipment is international, the High-Value Report will be included with any customs forms or commercial invoices the carrier sends to ShipStation. They will appear and print after any commercial invoices included in the forms PDF.