ShipStation includes a few other options for international shipments. This article includes information on the following:
Forms ShipStation does not receive.
By default, any applicable taxes and duties are billed to the recipient of an international shipment. Once customs officials determine the taxes and duties due, the recipient will be contacted to pay any charges so that the shipment can continue to move toward its destination.
For UPS, FedEx, and DHL Express, you can request that the payor of the shipping charges be contacted for taxes and duties instead of the recipient. This is helpful if you prefer to absorb these costs so the recipient isn't faced with additional charges.
To enable this feature:
Go to the Orders screen and open the Order Details screen of the order you wish to edit.
Locate the Other Shipping Options section.
-
Check the box next to Bill duties and taxes to payor of shipping charges.
That's it! When the shipment is processed by the destination country's customs agency you'll be contacted to pay the duties and taxes on the shipment.
When shipping carrier-insured packages with UPS that are valued greater than or equal to $1,000, you will also need to print a High-Value Report. This document serves as proof that UPS has picked up your high-value shipment.
Two copies of this receipt must be printed along with your label(s). Provide one copy to UPS and ensure the other copy is signed by the UPS Driver or a UPS Customer Center representative and returned to you. The signed copy of this receipt is your proof that UPS has accepted the package(s), and this report will be required to submit a claim should anything happen.
UPS will return the High-Value Report to ShipStation automatically, along with the label and any required customs forms.
To print your High-Value Report:
Go to the Shipments tab.
Click the form icon
in the Forms column.Select your print option or download to print later.
The High-Value Report will look something like this:
Notes About High-Value Reports
If you create a multi-package shipment for an order, High-Value Reports will only be generated for the individual packages that have a declared value of $1000 or more.Multipackage Shipments
If the shipment is international, the High-Value Report will be included with any customs forms or commercial invoices the carrier sends to ShipStation. They will appear and print after any commercial invoices included in the forms PDF.