Other International Options & Forms

A reference for other international options & forms, including a list of forms that are not available in ShipStation.

ShipStation includes a few other options for international shipments, including setting taxes and duties to be paid by the payor of shipping charges and generating a UPS High-value report.

Bill Taxes & Duties to Payor of Shipping Charges Option

By default, any applicable taxes and duties are billed to the recipient of an international shipment. Once customs officials determine the taxes and duties due, the recipient will be contacted to pay any charges so that the shipment can continue to move toward its destination.

For carriers that support it, you can request that the payor of the shipping charges be billed for taxes and duties instead of the recipient (this is also called DDP, or Delivery Duties Paid). This is helpful if you prefer to absorb these costs so the recipient isn't faced with additional charges.

In ShipStation, the following carriers allow selecting DDP:

UPS
FedEx
DHL Express

The method of billing may differ depending on your carrier. For balance-based carriers, the fee will be deducted when you purchase the label. For post-billed carriers, any duties and taxes applicable to the shipment could be added to your invoice or you may be contacted by the carrier to be billed separately.

Combine with Third-Party Billing

This feature can also be combined with the Bill To Third-Party feature so the third-party account will be responsible for the duties and taxes assessed by the customs agency.

Generate a UPS High-Value Report

When shipping carrier-insured packages with UPS that are valued greater than or equal to USD $1,000, you will also need to print a High-Value Report. This document, sometimes called a "Control Log," serves as proof that UPS has picked up your high-value shipment.

Two copies of this receipt must be printed along with your label(s). Provide one copy to UPS and ensure the other copy is signed by the UPS Driver or a UPS Customer Centre representative and returned to you. The signed copy of this receipt is your proof that UPS has accepted the package(s), and this report will be required to submit a claim should anything happen.

UPS will return the High-Value Report to ShipStation automatically, along with the label and any required customs forms.

In ShipStation, the High-Value report prints with the UPS Commercial Invoice (i.e., customs forms).

To print your High-Value Report you simply need to print the shipment's customs forms, which can be done in a few different ways.

Enable the Forms or Custom Forms column on Shipments tab, then click the icon that appears in that column.
Select the shipment and choose Customs Forms from the Print menu in either the Shipments grid or Shipment Details screens.
Select the order and choose Customs Forms from the Print menu in the Orders grid.
Select Print Customs Forms from the action menu for the selected order in the Order Details shipping sidebar.
Select Docs > Other Forms from the Shipment print menu for the selected order in the Order Details shipping sidebar.
Select Other Docs > Other Forms from the Batch Status screen to print the High-Value report.

High-Value Report for Domestic Shipments

If you need to print a High-Value Report for a domestic shipment, do the following:

Enable the Forms column on Shipments tab, then click the icon that appears in that column.
Select Docs > Other Forms from the Shipment print menu for the selected order in the Order Details shipping sidebar.
Print the High Value Report from the Batch Shipping Status screen under Other Docs > Other Forms.

The High-Value report will look similar to this:

Printing the High-Value Report in ShipStation Legacy

If you are using ShipStation Legacy, the High-Value report will not print automatically. Instead, to print this report:

Go to the Shipments tab.
Click the form icon in the Forms column.
Select your print option or download to print later.

Notes About High Value Reports

If you create a multi-package shipment for an order, High-Value Reports will only be generated for the individual packages that have a declared value of USD $1000 or more.
If the shipment is international, the High-Value Report will be included with any customs forms or commercial invoices the carrier sends to ShipStation. They will appear and print after any commercial invoices included in the forms PDF.