Explains what a Branded Tracking Page does (w/video demo), how to enable BTP, adjust the content, manage settings, and carrier info.
ShipStation's Branded Tracking Page lets you extend your company brand to the page your customers use to track their shipment. This allows you to re-engage your customers as they track their package with your unique branding, including your social media links!
New Customer Experience Coming Soon!
ShipStation is updating the customer view for your Branded Tracking Page! The new design will be rolled out to all accounts over the next few weeks. Once the new design is active on your account, the old design will be retired permanently.
Here's an example of what the Branded Tracking Page will look like to your customers once the new experience has been added to your ShipStation account.
Regardless of which supported carrier service you use to create a shipment, the tracking page will display your store specific branding.
If you are using ShipStation's Branded Tracking feature and you have not yet been migrated to the new design, here's an example of what the experience will look like to your customers until the new design is rolled out to your account.
Regardless of which supported carrier service you use to create a shipment, the tracking page will display your store specific branding.
Once the Branded Tracking Page is enabled, the tracking link provided in shipment notification emails will direct your customers to the Branded Tracking Page instead of to the carrier's tracking page.
You must use a supported carrier, otherwise the link will continue to direct your customers to the carrier's tracking page. See the Branded Tracking Supported Carriers section for details.
Repeat this for each store that will be using the Branded Tracking Page instead of the Carrier Tracking Page.
There are two ways to define the display options for the Branded Tracking Page and Branded Returns Portal:
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Define the Global Defaults on the Branding Defaults page.
This will be the standard for the Branded Customer Pages used for any store that uses those features.
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Override the Global Defaults and define the store-specific options on the Branding page within each store's settings.
Only the store you modify will use the options set in the store's Branding page.
Scroll down to the Branded Pages Custom Settings section and select the checkbox next to the option titled Override default Branded Customer Pages settings.
Note
If you select this option, ShipStation will only reference the store's Branding page when building the Branded Tracking Page or Branded Return Portal. Your account's Global Defaults will be ignored for orders in the store.
Whether you're accessing the Global Defaults through the Branding Default page, or the store-specific options on the Branding section of the store's settings, the following options are available for branded customer pages:
Check the box for Show Store Logo to display the logo uploaded in the Branding section of the store's settings. It will be displayed in the top lefthand corner of the screen.
Check the box for Custom Colors to set the default custom colors for the Status Bar, Title Text, and Map Marker.
Check the box for Show Service Menu if you want to display contact information for your company on this page.
Select Website to link to a website set in the Branding section of the store's settings.
Check Additional Links to add links to the top of the branded pages. This is great for highlighting promotional items or current sales.
Check the Return Policy option if you'd like your customers to have easy access to your return policy. The Return policy message is set in the Returns section of the store's settings.
Check the Contact Us option to include the email and/or phone number set in the Branding section of the store's settings.
Check the box for Show Social Media Links to display the social media information set in the Branding section of the store's settings.
Check the box for Show Order Details to display the option to View the Details of your order... on the Branded Tracking Page. You will also set the specific components of the order details that will be displayed or hidden.
This is how the Order Details appear on the NEW Branded Tracking Page design:
If you are using the old Branded Tracking Page, the Order Details information is collapsible and will only be displayed when your customer clicks View the Details of your order...
Click Preview Changes to see what your ShipStation Branded Tracking page looks like, or click Save Changes when you're done.
When you ship an order with a service from a supported carrier, ShipStation will include a link to the Branded Tracking page in your customer confirmation email. For shipments with unsupported carriers, ShipStation instead includes a link to the carrier's tracking page in your customer confirmation email.
The following carriers support ShipStation's Branded Tracking Page:
UPS
FedEx
DHL Express
Branded tracking is available for domestic shipments within the US, Canada, UK, and Australia!
You must use a supported carrier for the notification email to link your customer to the branded tracking page. If an unsupported carrier is used, the email will automatically link to the carrier's tracking page.
The tracking number link in the ShipStation Shipments tab will still link to the carrier's tracking page.
Currently, orders sent to fulfillment centres (like FBA or Shipwire) or orders that are marked as shipped cannot use the Branded Tracking Page.