Salesforce Commerce Cloud

How to add a Salesforce Commerce Cloud account to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.

Salesforce Commerce Cloud (formerly Demandware) is a customizable e-commerce platform that features mobile-first point-of-sale (POS) and combines with other clouds from Salesforce. With this integration, orders from Salesforce Commerce Cloud are imported into ShipStation. Once the order is shipped, ShipStation completes the order and posts the tracking number within Commerce Cloud.

Salesforce Commerce Cloud Requirements

Connection Requirements:

  • An active account with Salesforce Commerce Cloud.

  • Your Salesforce Commerce Cloud username, password, and connection URL.

  • You must download and implement the ShipStation cartridge.

Scope of Support

Installing the cartridge to your Salesforce environment is beyond ShipStation's scope of support. We recommend you contact your store developer or Salesforce Support if you need assistance with the cartridge installation process, as the process can differ based on the unique account configuration.

Order Import Requirements:

  • Include a Ship To address.

  • The order should be in the required date range, and the order should be not completed, shipped or canceled.

Connect a Salesforce Commerce Cloud account to ShipStation

To connect your Salesforce Commerce Cloud account to ShipStation:

  1. Download the ShipStation cartridge for Salesforce Commerce Cloud found here.

  2. Install the cartridge to your Salesforce Commerce Cloud store.

    Note

    For detailed instructions on how to install and implement the cartridge, see the ShipStation Integration Guide found in the documentation folder in the downloaded ZIP file.

  3. Log in to Salesforce Business Manager, and go to Merchant Tools > Site Preferences > Custom Preferences > ShipStation.

  4. Select the Salesforce Commerce Cloud tile.

    Salesforce logo
  5. Enter your Username, Password, and URL from Salesforce Commerce Cloud, and map or adjust any custom statuses if needed.

    Tip

    If you don't know the Site ID needed to building the URL, go to Business Manager > Administration > Sites > Manage Sites > Your Site. The site's ID will be listed as the first field in the General tab.

  6. Click Connect.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for Salesforce Commerce Cloud Integration

ShipStation's integration with Salesforce Commerce Cloud supports the following standard features:

Additional Features for Salesforce Commerce Cloud

ShipStation's integration with Salesforce Commerce Cloud allows for the following additional features:

Feature

Description

Configurable Time Zone

By default, ShipStation assumes that the Salesforce Commerce Cloud store's server uses UTC as the timezone. If your Salesforce Commerce Cloud account uses a different server timezone, you can define it in the store's settings.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Details about the Salesforce Commerce Cloud Integration

  • Custom Statuses are supported for Salesforce Commerce Cloud stores, but you must set them when connecting the store to ShipStation. If you need to change the statuses after connecting a store, you must reconfigure the store connection.

Salesforce Commerce Cloud Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Why is the Order Date in ShipStation different than the Order Date in Salesforce Commerce Cloud?

This usually occurs because the Salesforce Commerce Cloud server is using a different timezone than the timezone set in the store's settings in ShipStation. This time discrepancy causes the Order Date to differ when converting the timestamp based on time zone.

Update the store's settings to have the store use the same timezone as the server where your Salesforce Commerce Cloud store is hosted.

Why are certain orders placed late in the day not importing into ShipStation?

Similar to the issue above, this typically occurs because the Salesforce Commerce Cloud server is using a different timezone than the timezone set in the store's settings in ShipStation. This time discrepancy causes our import process to inadvertently skip ahead.

Update the store's settings to have the store use the same timezone as the server where your Salesforce Commerce Cloud store is hosted.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information