Volusion

How to add a Volusion store to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.

Volusion specializes in ecommerce websites. Create and manage your website and online store, then create a ShipStation user in Volusion that allows your orders to import into ShipStation. We support order syncs, customer-requested shipping services, gift options, coupons, and discounts, as well as order notes from customers.

Volusion Requirements

Connection Requirements:

  • An active account with Volusion.

    ShipStation supports connecting both Volusion V1 and Volt by Volusion (V2) stores.

  • Access to Volusion's API.

    Note

    Some older Volusion plan levels do not have API access.

Order Import Requirements:

  • Includes a Ship To address.

Connect a Volusion V1 Store to ShipStation

To connect your Volusion V1 store to ShipStation:

  1. Login to your Volusion administration site.

  2. Go to Customers then Administrators and create a new admin user specifically for ShipStation.

  3. Log out of Volusion.

  4. Log back into Volusion with the newly created ShipStation user account.

  5. Select Inventory and then Import / Export from the main menu.

  6. Click the Volusion API button.

  7. Click the Run button next to Generic\\Orders.

  8. Click the Run button again.

  9. Copy the Volusion API URL that was just generated.

  10. Select the Volusion tile.

    Volusion logo.
  11. Select Volusion V1 from the version drop-down menu.

  12. Enter the Volusion API URL.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Connect a Volusion VOLT Store to ShipStation

To connect your Volusion VOLT store to ShipStation:

  1. Login to your Volusion administration site.

  2. Go to Integration > API Keys.

  3. Click Create an API Key.

  4. Copy the Volusion API Key that was just generated.

  5. Select the Volusion tile.

    Volusion logo.
  6. Select Volt by Volusion (V2) in the version drop-down.

  7. Enter the Volusion API Key.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for Volusion Integration

ShipStation's integration to Volusion supports for the following standard features:

Common ShipStation Features

Default Status Mappings

Status

Volusion Status

Awaiting Payment

Pending, New

Awaiting Shipment

Processing, Ready to Ship

Shipped

Shipped

Cancelled

Cancelled

On Hold

Not Mapped

Sent with Shipment Update

Field

Supported?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

Green checkmark. Supported feature. Yes.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Green checkmark. Supported feature. Yes.

Additional Features

ShipStation's integration to Volusion allows for the following additional features:

Feature

Description

Configurable Time Zone

By default, ShipStation assumes that the Volusion store's server uses UTC as the timezone. If your Volusion account uses a different server timezone, you can define it in the store's settings.

Support-Enabled Feature

In addition to the features listed above, the following settings can be enabled for your Volusion store by the ShipStation User Success team.

Feature

Description

Exclude Ebay Orders From Import

If enabled, ShipStation will ignore any Volusion orders which originated on eBay.

Use Requested Shipping Service

If enabled, shipment updates to Volusion will use the same shipping service as requested by the customer, instead of actual shipping service used to create the label.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Details about the Volusion Integration

Here are some things you should keep in mind about ShipStation's integration with Volusion:

  • ShipStation will only create new Volusion orders when they are in an Awaiting Payment or Awaiting Shipment status. Orders which are already in a Shipped or Cancelled status on Volusion will not be created in ShipStation. However, ShipStation will still update orders as Shipped or Cancelled if they were created in an Awaiting Payment or Awaiting Shipment status.

Volusion Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Why is the Order Date in ShipStation different than the Order Date in Volusion?

This usually occurs because the Volusion server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes the Order Date to be thrown off when converting the timestamp based on time zone.

Update the store's settings so that the store is using the same timezone as the server your Volusion store is hosted on.

Why are certain orders placed late in the day not importing into ShipStation?

Similar to the issue above, this typically occurs because the Volusion server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes our import process to inadvertently skip ahead.

Update the store's settings so that the store is using the same timezone as the server your Volusion store is hosted on.

Shipping method not updating on orders in Volusion.

This can occur if the requested service in ShipStation is mapped but the actual service and package type used is changed from the mapped service before creating the label.

Volusion's system requires we send back the shipping method ID, instead of the actual carrier, service, and package text. If the carrier, service, or package doesn't match what is mapped in ShipStation, then ShipStation cannot post the shipping method accurately back to Volusion.

Error: An error occurred attempting to update orders: System.Data.SqlClient.SqlException: Invalid column name.

Please see Volusion's Knowledge Base article for more information on how to resolve this issue with your API file.

Once you complete the steps in the Volusion article above, you should now be able to successfully import your Volusion orders into ShipStation.

Error: Please update your username and password for Volusion in ShipStation.

For security reasons, Volusion requires all admins to update their password every 90 days. This update affects your store connection to ShipStation because the Volusion API URL encrypts your Volusion admin username and password.

When you change your Volusion admin password, you must also generate a new Volusion API URL, then reconfigure your Volusion store in ShipStation.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information