Parcelforce Worldwide

Details about ShipStation's Parcelforce Worldwide integration. Includes requirements, connection process, features, and integration notes.

Parcelforce Worldwide is one of the UK's leading parcel delivery services. ShipStation offers two ways to connect to Parcelforce Worldwide: with our discounted rates in the pay-as-you-go ShipStation Carrier Services, or by connecting your existing business account.

Note

This page explains how to connect and use an existing Parcelforce Worldwide account in ShipStation. Learn about the pay-as-you-go option on our ShipStation Carrier Services page.

Parcelforce Worldwide Requirements

Connection Requirements:

  • An active account with Parcelforce Worldwide.

    Visit Parcelforce's Enquire about an account page here to get started!

  • Parcelforce Account Number, Password, and Department ID (usually this is "1")

  • FTP Username and Password (OPTIONAL, but required for tracking within ShipStation)

  • You must generate sample labels with test credentials and have those sample labels approved by Parcelforce. Once approved, you'll be able to enter your production credentials to start creating real labels.

International Requirements:

  • Parcelforce returns a CN23 form to ShipStation based on the shipment's customs information.

  • ShipStation will provide a commercial invoice from Parcelforce when required. Print three of these an include with the shipment.

Connect a Parcelforce Worldwide account to ShipStation

To connect your Parcelforce Worldwide account to ShipStation:

  1. Select the Parcelforce Worldwide tile and click Connect.

    ParcelForce logo
  2. Enter your Parcelforce Worldwide ExpressLink Username, ExpressLink Password, Contract Number, and Department ID, and choose an Account Nickname to identify the carrier account in ShipStation, and click the checkbox next to Test Account.

    Note

    No need to enter the SFTP Username or SFTP Password at this time.

  3. Click Connect.

  4. Using the Parcelforce Worldwide test account, create a pack of sample labels using each Parcelforce Worldwide shipping service your account is approved for. If you're unsure what services your account is approved for or need guidance on what should be included on the sample labels, please contact your Parcelforce Worldwide account representative.

  5. Once Parcelforce Worldwide approves your sample pack, go back to Settings > Shipping > Carriers & Fulfillment, and click the Settings link for the Parcelforce Worldwide account.

  6. Click Remove Account.

  7. Select the Parcelforce Worldwide tile and click Connect.

    ParcelForce logo
  8. Enter your Parcelforce Worldwide ExpressLink Username, ExpressLink Password, Contract Number, SFTP Username, SFTP Password, and Department ID, choose an Account Nickname to identify the carrier account in ShipStation.

    Note

    The SFTP Username and SFTP Password are not required, but necessary for auto-tracking to function in ShipStation. If you do not include the SFTP credentials you'll still be able to create labels and track shipments through Parcelforce Worldwide directly. However, ShipStation will not be able to auto-track the shipment and features like the Branded Tracking Page will not work as expected.

  9. Click Connect.

Available Features for Parcelforce Worldwide Integration

ShipStation's integration with Parcelforce Worldwide supports the following standard features:

Common ShipStation Features

Domestic Services

Express 10

Express 10 Courier Pack

Express 24

Express 24 Courier Pack

Express 24 Large

Express 48

Express 48 Large

Express 9

Express 9 Courier Pack

Express AM

Express AM Courier Pack

Express AM Large

Express PM

Globalpriority H M Forces

Parcel Rider

International Services

Euro Priority

Euro Priority Pak

Euro Economy

Package Options

Package

Custom Packages

Confirmation Options

No Confirmation

Signature

Additional Features for Parcelforce Worldwide

ShipStation's integration with Parcelforce Worldwide allows for the following additional features:

Feature

Description

Saturday Delivery

When creating Parcelforce Worldwide shipping labels, enable this option to allow for package delivery on Saturdays. See Parcelforce Worldwide's page on Saturday Delivery for more information and restrictions.

Drop-off options

After creating your shipping labels, arrange a pickup with Parcelforce Worldwide directly, or drop parcels off at a local Post Office Branch, or Parcelforce Worldwide depot.

Package Dimensions

While international orders may still need package dimensions, domestic orders do not. ShipStation still recommends using package dimensions for all shipments.

Manual Handling Surcharge

All items with a length between 1.1m and 1.5m or with a second-largest dimension greater than 0.7m attract the manual handling surcharge of £2.95. See ParcelForce's Pricing and Surcharge page for more information.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Additional Details for the Parcelforce Worldwide Integration

  • ShipStation is not able to display estimated shipping rates for Parcelforce Worldwide shipments.

  • All shipments through Parcelforce Worldwide must include a Ship To Phone Number.

  • Parcelforce Worldwide requires both a first name and last name in the Ship To and Ship From addresses.

  • All shipments require a signature upon delivery as the delivery confirmation option.

  • Parcelforce Worldwide labels cannot be voided in ShipStation. Parcelforce Worldwide corporate accounts bill upon the label being scanned, so you should not be charged for labels that are not used.

  • Weight and dimensions are required for all shipments.

  • The Branded Tracking page does not work with Parcelforce Worldwide.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.