ShipStation Carrier Services

General details about ShipStation Carrier Services: Explanation of program, how to set up billing, and available features & services.

ShipStation Carrier Services provides immediate access to our partner shipping services. This access lets you print labels as soon as you begin using ShipStation through one balance of funds shared among different carrier options.

Currently, ShipStation Carrier Services partners with Hermes, DPD, and Parcelforce Worldwide drop-off services. This partnership gives you access to discounted rates with these couriers, without the need to apply for an account, qualify for delivery minimums, or create sample labels.

Set Up Billing for ShipStation Carrier Services

ShipStation Carrier Services is automatically added to your ShipStation account upon creation, but you'll need to provide billing information before you can create any labels.

You'll be prompted to add your billing information the first time you attempt to create a label, or you can follow the steps below to add the billing information in advance:

  1. Click the Setup up Carriers button for ShipStation Carrier Services.

    ShipStation Carrier Service menu with arrow pointed to Setup link.
  2. Follow the on screen instructions to enter your billing information and agree to terms and conditions.

This billing information will be shared among any carrier options listed under ShipStation Carrier Services. Charges from ShipStation Carrier Services will appear on your credit card reports with the description “ShipStation Carrier Services".

Post-Billed Charges

Certain courier-imposed fees may be assessed after you create a label and dispatch the parcel. 

These fees include, but are not limited to:

  • Excess weight surcharges

  • Out of area surcharges

  • Courier pickup-up surcharges

These fees are assessed by the courier and reported back to ShipStation. Once ShipStation has received notification of these charges, they will be billed to the credit card you set up for carrier fees.

Update Payment Method

To change the payment method and billing address for your ShipStation Carrier Services accounts:

  1. Click the settings option for the account.

    SET_SHP_Carriers_SCSSettingsIcon-UK_MRK.png
  2. Select Update Payment Method.

  3. Enter your billing details and click Update Payment.

Payment Method is for Postage Only

Your ShipStation Carrier Services billing information is only used for postage purchases. You can update your billing information for your ShipStation subscription and Shipsurance fees in your Subscription Settings.

Available Features for ShipStation Carrier Services

ShipStation Carrier Service supports the following standard features:

Additional Features for ShipStation Carrier Services

ShipStation Carrier Service allows for the following additional features:

  • Discounted Rates: All carriers available with ShipStation Carrier Service include access to pre-negotiated discounted rates, including cubic pricing for USPS shipments!

  • Prepaid postage: All shipments created using ShipStation Carrier Services are prepaid and use a shared pool of funds.

  • Return labels: All ShipStation Carrier Services carriers provide the ability to create domestic return labels in ShipStation. Check the carrier specific article for details on which services can be used to create return labels and any other restrictions that may apply.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Available Services for ShipStation Carrier Services

The following shipping services are supported by the ShipStation Carrier Services program:

Domestic Services

Hermes

Hermes Domestic - ParcelShop Dropoff

DPD

DPD Two Day

Parcel Saturday 10:30

Parcel Saturday 12:00

Parcelforce Worldwide

Express 9

Express 10

Express AM

Express 24

Express 48

International Services

Hermes

Not available

DPD

DPD Classic

Parcelforce Worldwide

Not Available

Notes about ShipStation Carrier Services

  • When you cancel your ShipStation account with any remaining balance, you will automatically receive a refund within 14 business days.

  • ShipStation handles all billing requests for ShipStation Carrier Services. To submit a request about billing, contact ShipStation's Support Team.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.