ShipStation Carrier Services – ShipStation

ShipStation Carrier Services provides immediate access to our partner shipping services, allowing you to print labels as soon as you begin using ShipStation, using a pool of funds which is shared among different carrier options.

Currently, ShipStation Carrier Services partners with Hermes (via myHermes), DPD, and Parcelforce Worldwide drop-off services. This partnership gives you access to discounted rates with these couriers, without the need to apply for an account, qualify for delivery minimums, or create sample labels.

Set up ShipStation Carrier Services

ShipStation Carrier Services will automatically be added to your ShipStation account upon creation, but you'll need to provide billing information before shipping labels can be created. You'll be prompted to set up billing information the first time you attempt to create a label, or you can follow the steps below to set up the billing information in advance:

sidebar.

Go to Account Settings (the wrench icon in the upper right).
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Select Shipping then choose Carriers & Fulfillment from the left-hand sidebar.
Click the Setup link for ShipStation Carrier Services.
Enter your billing information for the account and agree to terms and conditions.

Note

This billing information will be shared among any carrier options listed under ShipStation Carrier Services. Charges from ShipStation Carrier Services will appear on your credit card reports with the description “ShipStation Carrier Services"

Hermes

Hermes delivers from the UK Mainland to UK Mainland countries (England, Wales, and Scotland) and Northern Ireland.

Our Hermes rates for UK Mainland shipments range from £2.25 - £8.05 while the Royal Mail retail rates range from £2.85 - £28.55.

Available Features

Hermes through ShipStation Carrier Services supports for the following standard features:

Common ShipStation Features

Feature	Supported?
Domestic Shipping
International Shipping
Electronic Customs Submission
Return Labels
Estimated Rates
Carrier Insurance
Tracking
Automatic Tracking
End of Day (Electronic)
End of Day (PDF)
Label Branding
Label Messages
Multi-package Shipping
Multiple Accounts

Domestic Services
Hermes Domestic - ParcelShop Dropoff

Package Options
Package
Custom Packages

Confirmation Options
No Confirmation

Additional Features

Hermes through ShipStation Carrier Services allows for the following additional features:

Feature	Description
Discounted Rates	Hermes through ShipStation Carrier Services include access to pre-negotiated discounted rates!
Prepaid postage	All shipments created using Hermes through ShipStation Carrier Services are prepaid, and use a shared pool of funds which is managed by ShipStation. You can also set up auto-funding so you always have funds available to create shipping labels.
Return Labels	Hermes through ShipStation Carrier Services supports the creation of domestic return labels for shipments from UK Mainland to UK Mainland countries (England, Wales, and Scotland), or for shipments from Northern Ireland, the Highlands, or Islands to the UK Mainland. Note Currently, shipments to Northern Ireland from the UK Mainland are not eligible for return services using Hermes.

Available Rates

This table shows the rates available for Hermes labels through ShipStation Carrier Services. Rates do not include VAT:

Parcel maximum weight: 15KG

Parcel Dimensions:

Small: Length ≤ 45cm, Width ≤ 35cm, Depth ≤ 16cm
Medium: Length ≤ 120cm, Length + (Shortest dimension * 2) < 245cm

Domestic Rates

Weight	Parcel Size	To UK Mainland	To Northern Ireland	To Highlands & Islands
< 2 kg	Small	£2.25	£3.05	£6.55
< 2 kg	Medium	£3.15	£4.14	£6.65
2 - 5 kg	Small or Medium	£4.59	£5.30	£6.75
5 - 10 kg	Small or Medium	£5.95	£7.40	£6.75
10 - 15 kg	Small or Medium	£8.05	£8.40	£8.75

Integration Notes

Here are some things you should keep in mind about Hermes through ShipStation Carrier Services:

The Ship From Location used to create Hermes labels must be in the UK Mainland (England, Wales, or Scotland).
Weight and dimensions are required for all shipments.
Hermes requires both a first name and last name in the Ship To and Ship From addresses.
Custom label messages and branding are not available for Hermes shipping labels. Order Number will be printed on the label in the Reference field.
No carrier insurance is available for Hermes shipments through ShipStation Carrier Services. If you'd like to add insurance to your shipments, you must purchase from a third party.
International shipments are not available for shipments created using Hermes through ShipStation Carrier Services. If you would like to use Hermes for international shipping, you'll need to connect a corporate Hermes account to ShipStation instead.
Hermes labels cannot be voided in ShipStation.

Troubleshooting Tips

Here are some common issues, potential causes, and available troubleshooting tips.

Issue	How to troubleshoot or resolve
*What should I enter for State* when shipping orders within the UK?**	When a State field is required, we recommend you use the ISO 3166-2 abbreviation for the parcel destination.
Why am I not able to see Hermes rates in the Rate Browser?	When using the Rate Browser for Hermes shipments, you must select a Service Class level as Show All.

DPD

DPD offers domestic service to England, Scotland & Wales, Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, and Scilly Isles and international service to 24 countries.