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ShipStation Carrier Services

General details about ShipStation Carrier Services: Explanation of program, how to set up billing, and available features & services.

This article contains:

ShipStation Carrier Services provides immediate access to our partner shipping services. This access lets you print labels as soon as you begin using ShipStation through a pool of funds shared among different carrier options.

Currently, ShipStation Carrier Services partners with Hermes, DPD, and Parcelforce Worldwide drop-off services. This partnership gives you access to discounted rates with these couriers, without the need to apply for an account, qualify for delivery minimums, or create sample labels.

Set Up Billing for ShipStation Carrier Services

ShipStation Carrier Services will automatically be added to your ShipStation account upon creation, but you'll need to provide billing information before you can create any labels.

You'll be prompted to add your billing information the first time you attempt to create a label, or you can follow the steps below to add the billing information in advance:

  1. Go to Account Settings (the wrench icon in the upper right).

    V3 Closeup of Toolbar. Red box highlights the wrench icon for Settings.

  2. Select Shipping then choose Carriers & Fulfillment from the left-hand sidebar.

    Settings Sidebar: Shipping dropdown. Red box highlights Carriers & Fulfillment option.

  3. Click the Setup link for ShipStation Carrier Services.

    ShipStation Carrier Service menu with arrow pointed to Setup link.

  4. Enter your billing information for the account and agree to terms and conditions.

    Note

    This billing information will be shared among any carrier options listed under ShipStation Carrier Services. Charges from ShipStation Carrier Services will appear on your credit card reports with the description “ShipStation Carrier Services".

Available Features

ShipStation Carrier Service supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Hermes

DPD

Parcelforce Worldwide

Domestic Shipping
Green checkmark. Supported feature. Yes.
Green checkmark. Supported feature. Yes.
Green checkmark. Supported feature. Yes.

International Shipping
Red X mark. Unsupported feature. No.
Green checkmark. Supported feature. Yes.
Green checkmark. Supported feature. Yes.

Electronic Customs Submission
Grey dash icon. Not applicable.
Green checkmark. Supported feature. Yes.
Red X mark. Unsupported feature. No.

Return Labels
Green checkmark. Supported feature. Yes.
Green checkmark. Supported feature. Yes.
Green checkmark. Supported feature. Yes.

Estimated Rates
Green checkmark. Supported feature. Yes.
Green checkmark. Supported feature. Yes.
Green checkmark. Supported feature. Yes.

Carrier Insurance
Red X mark. Unsupported feature. No.
Red X mark. Unsupported feature. No.
Red X mark. Unsupported feature. No.

Tracking
Green checkmark. Supported feature. Yes.
Green checkmark. Supported feature. Yes.
Green checkmark. Supported feature. Yes.

Automatic Tracking
Green checkmark. Supported feature. Yes.
Red X mark. Unsupported feature. No.
Green checkmark. Supported feature. Yes.

End of Day (Electronic)
Red X mark. Unsupported feature. No.
Red X mark. Unsupported feature. No.
Red X mark. Unsupported feature. No.

End of Day (PDF)*
Red X mark. Unsupported feature. No.
Red X mark. Unsupported feature. No.
Red X mark. Unsupported feature. No.

Label Branding
Red X mark. Unsupported feature. No.
Red X mark. Unsupported feature. No.
Red X mark. Unsupported feature. No.

Label Messages
Red X mark. Unsupported feature. No.
Red X mark. Unsupported feature. No.
Red X mark. Unsupported feature. No.

Multi-package Shipping
Red X mark. Unsupported feature. No.
Red X mark. Unsupported feature. No.
Red X mark. Unsupported feature. No.

Multiple Accounts
Red X mark. Unsupported feature. No.
Red X mark. Unsupported feature. No.
Red X mark. Unsupported feature. No.

Additional Features

ShipStation Carrier Service allows for the following additional features:

  • Discounted Rates: All carriers available with ShipStation Carrier Service include access to pre-negotiated discounted rates, including cubic pricing for USPS shipments!

  • Prepaid postage: All shipments created using ShipStation Carrier Services are prepaid and use a shared pool of funds.

  • Return labels: All ShipStation Carrier Services carriers provide the ability to create domestic return labels in ShipStation. Check the carrier specific article for details on which services can be used to create return labels and any other restrictions that may apply.

Other Available Options

For a comprehensive list of other shipping options and which carriers support them, please review our Available Shipping Options by Carrier article.

Important

The Available Shipping Options by Carrier article lists all the shipping options available when using ShipStation. However, your carrier may offer shipping options that ShipStation does not include. If an option is not included in this list, that means the option is not supported in ShipStation.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

End of Day (PDF)*

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Available Services

The following shipping services are supported by the ShipStation Carrier Services program:

Domestic Services

Hermes

Hermes Domestic - ParcelShop Dropoff

DPD

DPD Two Day

Parcel Saturday 10:30

Parcel Saturday 12:00

Parcelforce Worldwide

Express 9

Express 10

Express AM

Express 24

Express 48

International Services

Hermes

Not available

DPD

DPD Classic

Parcelforce Worldwide

Europriority Home

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

End of Day (PDF)*

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

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