How to add a Wix store to ShipStation, what features are available, and other need-to-know details.
Design and develop your own website with an online store using Wix. Add the ShipStation plugin to your Wix store and start importing your orders to ShipStation. Connect multiple payment methods, track store performance, and upload product information through our integration to your Wix store.
Need a Wix store? Sign up for a Wix store here.
Connection Requirements:
-
An active Wix store.
Order Import Requirements:
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Include a Ship To address.
Note
Pick Up orders can also be imported if the Import pick-up orders setting is enabled for the store.
There are two ways to connect Wix to ShipStation:
Both methods are described in the sections below.
Multiple Wix Stores
If you're connecting multiple Wix stores to ShipStation, you must log out of Wix before attempting to connect each additional store to ShipStation.
Follow the steps below to connect your Wix store to ShipStation:
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Select the Wix tile.
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Click Connect in the pop-up window. You will get directed to the Wix page to login.
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Log in to your Wix account.
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Select ShipStation [your site] from the list. Wix will display a list of all the permissions required by ShipStation. Click Install.
After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.
Follow the steps below to connect your Wix store to ShipStation:
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Log in to your Wix account.
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Go to the App Store.
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Select ShipStation [your site] from the list. Wix will display a list of all the permissions required by ShipStation. Click Install.
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Log in to your ShipStation account. If you do not already have a ShipStation account, you'll be prompted to create one.
After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.
The ShipStation integration with Wix supports the following standard features:
The ShipStation integration with Wix allows for the following additional features:
|
Feature |
Description |
|---|---|
|
Import pick-up orders |
This setting can be toggled on the Store Settings page. If enabled, ShipStation will import orders which are designated as Pick Up orders into the Awaiting Shipment status. When this setting is first enabled, ShipStation will create a new tag for Pick Up orders, as well as a filter and automation rule to automatically tag those orders. If the tag, filter, or automation rule is deleted, you'll have to recreate them manually. ShipStation is not able to update Wix when a Pick Up order is picked up by the customer. Any Pick Up order will need to be manually completed within Wix. |
|
Import archived orders |
This setting can be toggled on the Store Settings page. If enabled, ShipStation will import Archived orders into the Shipped status. |
|
Import unpaid orders into Awaiting Shipment status |
This setting can be toggled on the Store Settings page. If enabled, orders which would normally import as Awaiting Payment will import into the Awaiting Shipment status instead. |
|
Add Discount Codes to Internal Notes |
This setting can be toggled on the Store Settings page. If enabled, ShipStation will import any discount or coupon codes into the Internal Notes field. |
|
Custom text fields |
Custom text fields on Wix orders will import into ShipStation as Item Options. |
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
|
Issue |
How to troubleshoot or resolve |
|---|---|
|
ERROR: IntegrationError: Wix encountered an error and responded with StatusCode unauthorized. Content: {“message”:”Can’t retrieve Metasite Context from Reloose. This error can occur due to Reloose failure or when the request’s identities are not authorized","details":{} |
What it means: This only affects shipment notifications and means ShipStation cannot successfully notify the marketplace. What to Do: For any WIX stores that experience this Metasite Context error message on shipments that have failed to notify before Nov. 19, 2021, you can resolve this issue by re-configuring your Wix store. Go to Settings > Selling Channels > Store Setup > your Wix store > Edit Marketplace Connection and follow the on-screen instructions. |
|
ERROR: Error attempting to persist sales order |
What it means: This is most commonly caused by orders created through a Wix invoice. See Wix Stores: Creating a Manual Store Order Using Wix Invoices What to Do: Archive the order in Wix and disable Import Archived Orders to get around this error. |