User Profile

How to update your email address, password, and reset a forgotten password.

ShipStation's My Profile page displays profile information for the user you are logged in as.

In the My Profile page, you can update your user account's full name and email address, opt in to ShipStation's weekly digest email, and change your user account's password.

Review the sections below for detailed instructions on each function.

Access User Profile

View the sections below for details on each action you can take in this screen.

Restricted Access

Access to this screen will depend on the permissions and restrictions applied to your user. If you are unable to access this screen, please contact your ShipStation account administrator.

Update Username and Email Address

You can update your profile's full name and email address under the Personal Information section. Please note, you cannot change your username once a user account has been added.

Additionally, check the box to receive a weekly digest email from ShipStation to your profile's email address (or uncheck to stop receiving it).

Update Profile Password

Follow these steps to change your profile password when you are already logged into your account. 

If you are unable to log in or are restricted from using this screen, review the section about forgotten passwords below or contact your ShipStation account administrator.

Forgot Password

If you have forgotten your profile password, you will either need to have one of your account administrators reset the password for you, or you can logout and use the Forgot Your Password? link on the login screen.

Username vs Email Address

If there are multiple usernames associated with the same email address, we recommend entering your username, to ensure ShipStation resets the password for the correct user.

If this process doesn't work for you, or if you don't receive the password reset email, please contact ShipStation support for assistance.

Change Password for a User

If you are an administrator on the account, you can change the password for any of your account users.

If the user you have updates is still unable to log into ShipStation, please have the account holder or authorized administrator contact support. Our support agents can help reset a user password once certain account information has been verified.

If no user is able to log in to ShipStation, please email support@shipstation.co.uk.