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Scout topShelf

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ShipStation Content Team

Updated

How to add a Scout topShelf account to ShipStation, what features are available, and other need-to-know details.

Scout topShelf is a cloud-based warehouse management system. Access topShelf from any internet-enabled device, automate, track, and manage inventory for multiple warehouses in real-time, ensure order accuracy, ship bundled products, and more. Learn about Scout topShelf pricing here.

topShelf offers two ways to integrate with ShipStation:

Shipping Integration

This is the original topShelf/ShipStation integration, where topShelf is set up as a Store in ShipStation. Orders import from the original selling channel into topShelf, then ShipStation imports those orders from topShelf. When you ship an order, ShipStation updates topShelf with shipment information and topShelf then updates the order.

Here are the main features of the Shipping integration:

  • Orders originate in topShelf and are only sent to ShipStation once the order has been picked in topShelf.

  • Tracking information is sent back to topShelf once the order has shipped within ShipStation.

Topshelf Shipping flow graph.

For more information on how the Shipping integration works, please check out this topShelf video.

Pick Pack Integration

This is a more recent integration that was developed by Scout. In this integration, you do not create a Store for topShelf in ShipStation. Instead, you connect your selling channels to ShipStation so ShipStation will import the orders from the selling channel directly. When you ship an order, ShipStation updates the sales channel directly.

topShelf is connected to ShipStation using our Open API, which allows them to pull order information from ShipStation. This lets them track the stock levels and ship from locations for your orders as you manage them through ShipStation.

Here are the main features of this Pick Pack integration:

  • Orders originate in ShipStation and are then populated into topShelf.

  • topShelf will update the Custom Field #3 field in ShipStation to indicate the Pick/Pack status of the order.

  • Multi Warehouse compatibility. If an order in ShipStation is set to be fulfilled from a specific Warehouse location, that information passes into topShelf.

Topshelf Pick Pack workflow graph.

For more information on how the Pick Pack integration works, please check out this topShelf video.

Scout topShelf Requirements

Connection Requirements:

  • An active Enterprise or Unleashed topShelf subscription plan. 

    • Enterprise can only connect to ShipStation using the Pick Pack Method.

    • Unleashed can connect to ShipStation using either the Pick Pack Method or Shipping Method.

  • Your topShelf Username and Password.

Order Import Requirements:

  • Include a Ship To address.

  • Order address must include State and Zip code.

  • Be picked in topShelf.

Connect a topShelf account to ShipStation

To connect your topShelf account to ShipStation:

Note

The steps below explain how to connect topShelf to ShipStation using their Shipping integration method. If you're using the Pick Pack integration method, watch this video from topShelf instead.

  1. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  2. Select Selling Channels from the left-hand sidebar, then choose Store Setup.

    Settings page selections, with outline marking the Selling Channels Store Setup option.

  3. Click Connect a Store or Marketplace.

    Store Setup Settings, box highlights Connect a Store or Marketplace button.

  4. Select the Scout topShelf tile.

    Top Shelf logo. Button that reads, Connect

  5. Enter your topShelf UserName and Password.

  6. Click Test Connection, then Connect if the test is successful.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for Scout topShelf Integration

The ShipStation integration with topShelf supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common Integration Features

Feature

Supported?

Custom Statuses

Red X mark. Unsupported feature. No.

Customer Emails

Green checkmark. Supported feature. Yes.

Customer Phone Numbers

Green checkmark. Supported feature. Yes.

Requested Service

Green checkmark. Supported feature. Yes.

Payment Method

Red X mark. Unsupported feature. No.

Discounts

Red X mark. Unsupported feature. No.

Identifies Gift Orders

Red X mark. Unsupported feature. No.

Internal Notes

Green checkmark. Supported feature. Yes.

Notes from Buyer

Red X mark. Unsupported feature. No.

Order Weight

Green checkmark. Supported feature. Yes.

Item Weight

Green checkmark. Supported feature. Yes.

Item Images

Red X mark. Unsupported feature. No.

Item Options

Red X mark. Unsupported feature. No.

Item Warehouse Location

Red X mark. Unsupported feature. No.

Order Status Mapping

ShipStation Status

topShelf Status

Awaiting Payment

Not Supported

Awaiting Shipment

Picked

Shipped

Not Supported

Cancelled

Not Supported

On Hold

Not Supported

Sent with Shipment Update

Field

Sent to Marketplace?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

Green checkmark. Supported feature. Yes.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Red X mark. Unsupported feature. No.

Note

These features are available if you're using the Shipping integration method for topShelf. If you're using the Pick Pack integration method, see this video from topShelf instead.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

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