SureDone is a multi-channel listing platform that allows sellers to manage their business more effectively. With SureDone, online retailers are able to sell more products, on new channels, and greatly increase their sales. SureDone now connects to multiple sales channels, including the leading marketplaces, shopping carts and even a SureDone hosted website, but it will also synchronize inventory, manage orders and track fulfillment.
An active account with SureDone.
Order Import Requirements:
Include a Ship To address.
Follow the steps below to connect your SureDone store to ShipStation:
Login to your SureDone account here.
Click Settings, then select Plugins.
Select the ShipStation header.
Enable the integration, then click Save Settings.
Scroll to the bottom and copy the Username, Password, and URL generated by SureDone.
Select the SureDone tile.
Enter the Username, Password, and URL generated by SureDone.
The following modifications can be added to the URL in order to change how data is sent to ShipStation. Replace ? with & for any addition after the first.
SureDone will send field as the product SKU. If not included, ShipStation will receive GUID.
SureDone will send field as the product Warehouse Location.
SureDone will send field as the product Name. If not included, ShipStation will receive title.
SureDone will send field as Custom Field 1.
SureDone will send field as Custom Field 2.
SureDone will send field as Custom Field 3.
Removes orders that originated on eBay from the order import feed.
Removes orders that originated on Amazon from the order import feed.
After you've completed the above steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.
ShipStation's integration to SureDone supports for the following standard features:
Common ShipStation Features
Sent with Shipment Update
ShipStation's integration to SureDone allows for the following additional features:
Configurable Time Zone
By default, ShipStation assumes that the SureDone store's server uses UTC as the timezone. If your SureDone account uses a different server timezone, you can define it in the store's settings.
Here are some things you should keep in mind about ShipStation's integration with SureDone:
SureDone will only accept a shipment update if a tracking number value is included. All SureDone orders should be shipped using a service that includes tracking. If using the Mark as Complete action, you must include a value in the tracking number field.
Some fields, like Warehouse Location and the Custom Fields, will only be sent to ShipStation if you adjust the URL when connecting the store. See Connect a SureDone store to ShipStation for details on URL modifications.
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
Why is the Order Date in ShipStation different than the Order Date in SureDone?
This usually occurs because the SureDone server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes the Order Date to be thrown off when converting the timestamp based on time zone. Update the store's settings so that the store is using the same timezone as the server your SureDone store is hosted on.
Why are certain orders placed late in the day not importing into ShipStation?
Similar to the issue above, this typically occurs because the SureDone server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes our import process to inadvertently skip ahead. Update the store's settings so that the store is using the same timezone as the server your SureDone store is hosted on.