X-Cart is a flexible open-source platform that offers both hosted and self-hosted options, making it an ideal shopping cart for businesses of all sizes.
Connection Requirements:
An active X-Cart store using X-Cart version 4.4 or greater.
Order Import Requirements:
Include a Ship To address.
Follow the steps below to connect your X-Cart store to ShipStation:
-
Select the X-Cart tile.
Select Your X-Cart Version.
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Download and install the ShipStation module for your X-Cart version.
Enter your X-Cart administrator Username, Password, and the URL to X-Cart Store in the corresponding fields.
X-Cart 5.x only: Map any custom statuses if needed. Both payment and shipping status should be included, with a | (pipe character) separating them. (Ex: Paid|New)
Click Connect.
After you've completed the above steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.
ShipStation's integration to X-Cart supports for the following standard features:
|
Common ShipStation Features |
Status Mappings
Sent with Shipment Update
|
Additional Features
ShipStation's integration to X-Cart allows for the following additional features:
Feature |
Description |
|---|---|
Configurable Time Zone |
By default, ShipStation assumes that the X-Cart store's server uses UTC as the timezone. If your X-Cart account uses a different server timezone, you can define it in the store's settings. |
Here are some things you should keep in mind about ShipStation's integration with X-Cart:
Custom Statuses are supported for X-Cart 5.x stores, but they must be set when connecting the store to ShipStation. If the statuses need to be adjusted after a store has been connected, you will need to [reconfigure the store connection].
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
Issue |
How to troubleshoot or resolve |
|---|---|
Why is the Order Date in ShipStation different than the Order Date in X-Cart? |
This usually occurs because the X-Cart server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes the Order Date to be thrown off when converting the timestamp based on time zone. Update the store's settings so that the store is using the same timezone as the server your X-Cart store is hosted on. |
Why are certain orders placed late in the day not importing into ShipStation? |
Similar to the issue above, this typically occurs because the X-Cart server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes our import process to inadvertently skip ahead. Update the store's settings so that the store is using the same timezone as the server your X-Cart store is hosted on. |