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  3. Carrier Integrations

DPD

Details about ShipStation's DPD Corporate integration. Includes requirements, connection process, features, and integration notes.

DPD provides both domestic and international delivery services. ShipStation offers two ways to use DPD services: by connecting your existing account, or through ShipStation Carrier Services. If you'd like to open an account, contact DPD Sales first.

This page explains how to connect your existing DPD account to use in ShipStation. For information on ShipStation's pay-as-you-go option that also provides access to some DPD services, see our page on ShipStation Carrier Services.

DPD Local Accounts

To connect a DPD Local account, please review the connection steps in the DPD Local integration article instead.

DPD Requirements

Connection Requirements:

  • An active account with DPD.

  • Your DPD Username and Password.

  • Account Nickname (for use in ShipStation)

Label Requirements:

  • Contact your DPD Local Account Manager to let them know you intend to use ShipStation and for instructions to create test labels.

  • DPD must approve your test labels. Failure to get approval before you start shipping DPD parcels in ShipStation could result in your account being suspended!

  • DPD-issued Citizen printers may experience issues with printing the correct label size. If you encounter printing issues, please see the Set Up Printers in MacOS or Set Up Printer in Windows help article for detailed information on how to configure your printer.

International Requirements:

  • DPD does not accept paper commercial invoices. ShipStation will pass the customs and commercial invoice information electronically.

  • Parcels will be charged VAT based on their clearance hubs when shipping from Great Britain.

Connect a DPD account to ShipStation

To connect your DPD account to ShipStation:

  1. Go to Account Settings.

    Closeup of Toolbar. The red box highlights the icon for Settings.

  2. Select Shipping then choose Carriers from the left-hand sidebar.

    V3_SET_SB_SHP_Carriers_MRK.png

  3. Click the Add a Carrier Account button.

    Carriers Settings page. Arrow points to Add a Carrier Account button.

  4. Select the DPD tile and click Connect.

    DPD Logo

  5. Enter your DPD Username and Password, and choose an Account Nickname to identify the carrier account in ShipStation.

  6. Click Connect.

Available Features for DPD

ShipStation's integration with DPD supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Green checkmark. Supported feature. Yes.

Return Labels

Green checkmark. Supported feature. Yes.

Estimated Rates

Red X mark. Unsupported feature. No.

Carrier Insurance

Red X mark. Unsupported feature. No.

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Red X mark. Unsupported feature. No.

End of Day (Electronic)

Red X mark. Unsupported feature. No.

End of Day (PDF)

Red X mark. Unsupported feature. No.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Red X mark. Unsupported feature. No.

Multi-package Shipping

Green checkmark. Supported feature. Yes.

Multiple Accounts

Green checkmark. Supported feature. Yes.

Additional Features for DPD

ShipStation's integration with DPD allows for the following additional features:

Feature

Description

DPD Pickup Shops

Arrange a pickup for your shipments with DPD directly, or drop them off at a DPD Pickup Shop. Use the DPD Pickup Shop Finder to find the pickup location closest to you!

Duties Paid Indicator

To ship internationally you MUST select "Bill duties and taxes to payor of shipping charges" - this is a DPD requirement.

Multi-package Shipping

For domestic shipments, you can add multiple packages.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

DPD Available Services & Package Types

Below is a list of domestic and international DPD services that can be used within ShipStation if approved for your DPD account.

DPD Package Types

  • Package

  • Custom Package

DPD Confirmation Options

  • No Confirmation

DPD Domestic Services

  • DPD 10:30

  • DPD 12:00

  • DPD Next Day

  • DPD Two Day

  • DPD Classic Expresspak

  • Expak - Pickup Classic

  • Expresspak DPD 10:30

  • Expresspak DPD 12:00

  • Expresspak DPD Next Day

  • Expresspak Saturday

  • Expresspak Saturday 10:30

  • Expresspak Saturday 12:00

  • Expresspak Sunday

  • Expresspak Sunday 12:00

  • Freight DPD 10:30

  • Freight Parcel DPD 12:00

  • Freight Parcel DPD Next Day

  • Freight Parcel DPD Two Day

  • Freight Parcel DPD Saturday

  • Freight Parcel DPD Saturday 10:30

  • Freight Parcel DPD Saturday 12:00

  • Freight Parcel DPD Sunday

  • Freight Parcel DPD Sunday 12:00

  • Pallet DPD 10:30

  • Pallet DPD 12:00

  • Pallet DPD Next Day

  • Pallet DPD Two Day

  • Pallet Saturday

  • Pallet Saturday 10:30

  • Pallet Saturday 12:00

  • Pallet Sunday

  • Pallet Sunday 12:00

  • Parcel Return to Shop

  • Parcel Saturday

  • Parcel Saturday 10:30

  • Parcel Saturday 12:00

  • Parcel Ship to Shop

  • Parcel Sunday

  • Parcel Sunday 12:00

DPD International Services

  • Air Classic (4 to 7 days)

  • Air Express (3 to 5 days)

  • DPD Classic

  • DPD Classic Expresspak

  • DPD Direct

  • DPD Direct ROI

  • DPD Two Day - Republic of Ireland

DPD IOSS Details

Service

IOSS Requirements

DPD Direct Service

An IOSS number is required for all B2C parcels to Europe with a value less than 150 Euro.

DPD Classic by Road

Countries where you can send B2C parcels with a value less than 150 Euro without an IOSS registration number:

  • Ireland

  • Germany

  • Spain

  • Italy

  • Austria

  • Netherlands

  • France

Additional Details about the DPD Integration

  • After you connect your DPD account to ShipStation, you'll need to create test labels in ShipStation and send them to DPD for approval. Your DPD Account Representative will provide you detailed instructions on what is required for the test labels. If you create shipping labels before your test labels are approved, DPD may suspend your account.

  • When shipping internationally you must select the Bill duties and taxes to payor of shipping charges under Other Shipping Options.

  • ShipStation cannot currently display estimated rates for DPD shipments.

  • ShipStation recommends adding Harmonization Codes to your customs declarations, but they are not required.

  • DPD's Two Day Service is only meant for delivery to the Channel Islands, Isle of Man, Northern Ireland, Scilly Islands, and the Scottish Highlands and Islands. Otherwise, it yields an error when attempting to create a label.

  • When using the Ship to Shop service, the Ship To address must include a phone number and email address.

  • DPD shipping labels cannot be voided through ShipStation. You will receive an error notification directing you to DPD directly to void labels. Shipments created using a direct DPD integration are pay-on-use. This means you will only be charged for those shipping labels that you actually use.

  • Packages must meet a minimum weight of 100gr for all services.

  • DPD restricts the export of certain items to the EU. Review this PDF that lists items not accepted for EU export by DPDgroup.

DPD Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

DPD labels are 4x4. ShipStation generates 4x6 labels using that 4x4 image.

Compressed images with un-scannable barcodes result if you try to workaround this and print to 4x4 labels.

Error message: "Internal Server Error TransactionID=xxxxxxxxxxxxxxxxxxxxxxxxxxxx"

DPD requires both a First and Last Name as well as a phone number in the Ship To address. 

If these fields are filled in and you are still receiving this error, please contact ShipStation support to help troubleshoot further.

Warning message: "Remember to print 3 copies of your invoice for customs clearance."

Normally, ShipStation does submit customs forms electronically, but the myDPD portal may display this warning anyway.

To check if the customs were sent electronically, go to the shipment in MyDPD portal under Delivery Information and check for Product Type. If you see this section, the customs forms were successfully sent electronically and you can ignore the warning.

However, if you select a road service to a non-EU destination or the destination is Jersey/Gurnsey, the warning is valid and you will need to print the customs forms.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

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