DPD is one of the UK’s leading, time-critical carriers. They provide both domestic and international delivery services. ShipStation offers two ways to use DPD services: by connecting your existing account, or through ShipStation Carrier Services. This page explains how to connect your existing DPD account to use in ShipStation. For information on ShipStation's pay-as-you-go option that also provides access to some DPD services, see our page on ShipStation Carrier Services.
Important
ShipStation is not able to connect with DPDLocal accounts at this time.
Connection Requirements:
An active account with DPD. Contact DPD Sales to open an account!
Your DPD Username and Password.
Account Nickname (for use in ShipStation)
Contact your DPD Account Representative to let them know you intend to use ShipStation, and for instructions to create test labels.
DPD must approve your test labels. Failure to get approval before you start shipping DPD parcels in ShipStation could result in your account being suspended!
To connect your DPD account to ShipStation, follow the steps below:
-
Select the DPD tile and click Connect.
Enter your DPD Username and Password, and choose an Account Nickname to identify the carrier account in ShipStation.
Click Connect.
ShipStation's integration with DPD supports the following standard features:
|
Common ShipStation Features |
|
|
Additional Features
ShipStation's integration with DPD allows for the following additional features:
Feature |
Description |
|---|---|
DPD Pickup Shops |
Arrange a pickup for your shipments with DPD directly, or drop them off at a DPD Pickup Shop. Use the DPD Pickup Shop Finder to find the pickup location closest to you! |
Remember these points about ShipStation's integration with DPD:
After you connect your DPD account to ShipStation, you'll need to create test labels in ShipStation and send them to DPD for approval. Your DPD Account Representative will provide you detailed instructions on what is required for the test labels. If you create shipping labels before your test labels are approved, DPD may suspend your account.
When shipping internationally you must select the Bill duties and taxes to payor of shipping charges under Other Shipping Options.
ShipStation cannot currently display estimated rates for DPD shipments.
ShipStation recommends adding Harmonization Codes to your customs declarations, but they are not required.
DPD's Two Day Service is only meant for delivery to the The Channel Islands, Isle of Man, Northern Ireland, Scilly Islands, and the Scottish Highlands and Islands. Otherwise, it yields an error when attempting to create a label.
When using the Ship to Shop service, the Ship To address must include a phone number and email address.
DPD shipping labels cannot be voided through ShipStation. Shipments created using a direct DPD integration are pay-on-use. This means you will only be charged for those shipping labels that you actually use.
DPD labels are 4"x4". ShipStation creates 4"x6" labels using DPD's 4"x4" image. Attempting to work around this may result in compressed images with un-scannable barcodes.
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to troubleshoot or resolve |
|---|---|
DPD labels are 4x4. We generate 4x6 labels with that 4x4 image. |
Compressed images with un-scannable barcodes result if you try to workaround this and print to 4x4 labels. |
"Internal Server Error TransactionID=xxxxxxxxxxxxxxxxxxxxxxxxxxxx" |
DPD requires both a First and Last Name as well as a phone number in the Ship To address. The only way we can see the actual issue is to pull the Create Label Call we are making to DPD and see the full response. When you see this error, contact ShipStation support to troubleshoot. |