Evri

Details about ShipStation's Evri Corporate integration. Includes requirements, connection process, features, and integration notes.

Evri is one of the UK's leading courier services and ships both domestically and internationally. ShipStation's integration with Evri allows you to create both domestic and international shipping labels.

Contact Evri for information about starting a Corporate Account. Evri requires you to meet a certain shipment threshold before you qualify for a Corporate account.

This page explains how to connect and use an existing Evri account in ShipStation. For information on how ShipStation's included Evri services work, see our Evri from ShipStation help article instead.

Evri Integration Requirements

Connection Requirements:

  • A Corporate Client account with Evri.

  • Requires the following information about your Evri account:

    • API Username

    • API Password

    • Evri Client ID

    • Evri Client Name

    • Evri Child ID

    • Evri Child Name

    • ParcelShop API Key

    • Auth ID

    • Auth Secret

    • API Key

International Requirements:

  • EORI Numbers: You must provide your Economic Operators Registration and Identification (EORI) number to your Evri account manager if you ship internationally. If your Evri account does not have your EORI number, you will experience errors in ShipStation when you try to create international labels. Do not add the EORI number to the Customs details of the shipment in ShipStation.

  • Print three copies of the commercial invoice from ShipStation and include them with your international shipment.

Label Requirements

  • Test Labels: Evri will provide you with a pre-determined list of addresses to use to create test labels. Send the test labels to our support team, and we will submit them to Evri for approval. We will notify you when the test labels are approved and you can start shipping!

  • Domestic Requirements: All domestic Evri shipments must have carrier insurance added with an insured value that is the same as the Order Total value.

    Configure Shipment section with the insurance and insurance amount fields highlighted.

    Contact Evri to verify whether parcel insurance is part of your contract, as some Evri plans don't require insurance value information. If parcel insurance is in your contract, Evri requires the parcel value to properly validate insurance claims.

    You can also automate this process in ShipStation so you don't need to manually update each order!

Economic Operators Registration and Identification

Connect an Evri account to ShipStation

To connect your Evri account to ShipStation:

  1. Select the Evri tile and click Connect.

    Evri logo, blue letters, white background. Button that reads, Connect
  2. Select the Use existing Evri account option.

    Create New Evri Account

    If you don't have an Evri account yet, select Create new Evri account and fill out the information requested. We'll forward this information to Evri so they can contact you about starting an account.

  3. Enter all required fields with the credentials supplied by your Evri account representative, as well as your Child ID and Child Name if applicable.

  4. OPTIONAL: Check the box next to Require insurance value for domestic shipments if your contract with Evri includes domestic insurance coverage.

    Connect Evri account screen with the check box Require insurance value for domestic shipments highlighted.
  5. Select Production Account for your Type of Account.

    CONN__Evri__RegPU-_ProdAcct__MRK_2.png
  6. Click Connect.

Insure Domestic Evri Shipments

Evri requires all domestic shipments to be insured with the same value as the Order Total. You can automate this process in ShipStation so you don't need to manually update each order!

Before You Get Started

Automate the orders you want to ship with Evri so that an Evri service is configured for the shipment when the order first imports into ShipStation.

You can do this with Service Mappings, Product Shipping Defaults, or an Automation Rule that applies an Evri service based on the order details.

We recommend creating an Automation Rule that adds insurance to all domestic Evri shipments:

  1. Enter a name for your rule in the Rule Name field (for example, "Evri Domestic Insurance").

  2. Select Orders match these specific criteria, then add two criteria:

    • Carrier :: Includes... :: Evri UK

    • International Order :: False

  3. Set the Action Type to Insure the package... and Insure Package to Carrier.

  4. Click the Save Rule button.

    Your rule will look like this example:

    Automation rule with the criteria set to carrier includes evri UK and international order set to false. Action set to Insure the package with the Carrier option.

When carrier insurance is added to the shipment via the Automation Rule, the Insured Amount will automatically populate with the Order Total value from the Order Details.

Available Features for Evri Integration

ShipStation's integration with Evri supports the following standard features:

Evri Services Details

The following table provides further details about Evri services:

Service

Description

Courier Collection: Schedule Pickup

You can create a label using either of Evri’s Courier Collection services (Evri Domestic or Evri Postable) available in ShipStation. Once you create a label, we automatically send a pickup request to Evri for the following business day. The collection cost will be included in the label fee.

To change or cancel Courier Collection requests, you must contact ShipStation support.

The cutoff time for collection is just past midnight. For example, if you need service for tomorrow, the latest time you can submit the collection request is by 00:59 AM on 25/05/23.

Postable

"Postable" means anything that can fit into a letterbox, such as large letters, books, or small toys.

Residential and workplace deliveries of Postable packages do not require a person to receive the package.

Items that can be sent as Postable may be:

  • Up to 23cm wide

  • Up to 35cm long

  • Between 1-3cm deep

  • Weigh between 250 g - 1 kg

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

Multi-Package Shipping

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

Additional Details about the Evri Integration

  • Evri does not currently send rates to ShipStation. Please contact your Evri account representative to discuss your shipping rates.

  • ShipStation's integration with Evri supports Delivered Duty Paid (DDP).

  • You must contact Evri support for lost packages.

  • The C2C service myHermes does not integrate with ShipStation.

    To create an Evri label without an Evri Corporate account, use the Evri services via ShipStation Carriers

Evri Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

Error: For domestic shipments, insurance amount must be set to the parcel's value.

What it means: Evri requires all domestic shipments to include a declared insurance value equal to the value of the order total. Without this value, Evri will send this error to ShipStation instead of a label.

What to do:

Set the insurance amount as equal to the parcel's value. We recommend creating an automation rule to set the insured amount for incoming orders.

Error: Evri requires you to set up your EORI number with your Evri accounts manager. Please remove all tax identifiers from this shipment

What it means: You will receive this error if you add your EORI number to Evri shipments in ShipStation.

What to do: Instead, you must provide your EORI number to your Evri account representative. It will then print on the appropriate documents provided through ShipStation.

Economic Operators Registration and Identification

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

Multi-Package Shipping

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.