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  2. Integrations Help Guide
  3. Carrier Integrations

Evri (formerly Hermes)

Details about ShipStation's Evri (formerly Hermes) Corporate integration. Includes requirements, connection process, features, and integration notes.

Evri (formerly Hermes) is one of the UK's leading courier services, and ships both domestically and internationally. ShipStation offers two ways to connect to Evri's services: with a pay-as-you-go account balance or by connecting your existing account.

Contact Evri for information about starting a Corporate Account. Evri requires you to meet a certain shipment threshold before you qualify for a Hermes Corporate account.

Note

This page explains how to connect and use an existing Evri account in ShipStation. For information on the pay-as-you-go option, see our page on ShipStation Carrier Services.

Evri Integration Requirements

Connection Requirements:

  • A Corporate Client account with Evri.

  • You must submit test labels for Evri's approval BEFORE you start shipping with them!

  • Requires the following information about your Evri account:

    • Username

    • Password

    • Client ID

    • Client Name

    • Account Nickname (to identify the account in ShipStation).

International Requirements:

  • EORI Numbers: You must provide your Economic Operators Registration and Identification (EORI) number to your Evri account manager if you ship internationally. If your Evri account does not have your EORI number, you will experience errors in ShipStation when you try to create international labels.

  • Print three copies of the commercial invoice from ShipStation and include them with your international shipment.

Economic Operators Registration and Identification

Connect an Evri (formerly Hermes) account to ShipStation

To connect your Evri account to ShipStation:

  1. Go to Account Settings.

    Closeup of Toolbar. The red box highlights the icon for Settings.

  2. Select Shipping then choose Carriers from the left-hand sidebar.

    V3_SET_SB_SHP_Carriers-UK-AU_MRK.png

  3. Click the Add a Carrier Account button.

    Carriers Settings page. Arrow points to Add a Carrier Account button.

  4. Select the Evri tile and click Connect.

    Evri logo, blue letters, white background

  5. Select the Use existing Evri account option.

    Note

    If you don't have an Evri account yet, select Create new Evri account and fill out the information requested. We'll forward this information to Evri so they can contact you about starting an account.

  6. Enter your Evri API Username, API Password, Client ID, Client Name, select Production Account, and choose an Account Nickname to identify the carrier account in ShipStation.

  7. Click Connect.

Available Features for Evri Integration

ShipStation's integration with Evri supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Red X mark. Unsupported feature. No.

Return Labels

Green checkmark. Supported feature. Yes.

Estimated Rates

Red X mark. Unsupported feature. No.

Carrier Insurance

Green checkmark. Supported feature. Yes.

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Red X mark. Unsupported feature. No.

End of Day (PDF)

Red X mark. Unsupported feature. No.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Red X mark. Unsupported feature. No.

Multi-Package Shipping

Red X mark. Unsupported feature. No.

Multiple Accounts

Green checkmark. Supported feature. Yes.

Evri Domestic Services

  • Hermes Domestic

  • Hermes Domestic - Next Day

Evri International Services

  • Hermes International

Evri Package Types

  • Package

  • Custom Packages

Confirmation Options

  • No Confirmation

Other Available Options

For a comprehensive list of other shipping options and which carriers support them, please review our Available Shipping Options by Carrier article.

Important

The Available Shipping Options by Carrier article lists all the shipping options available when using ShipStation. However, your carrier may offer shipping options that ShipStation does not include. If an option is not included in this list, that means the option is not supported in ShipStation.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

Multi-Package Shipping

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Additional Details about the Evri Integration

  • Evri does not currently send rates for ShipStation to display. Please contact your Evri account representative to discuss your shipping rates.

  • To ship internationally, you must provide your EORI number to Evri. Do not add the EORI number to the Customs details of the shipment in ShipStation.

  • The Evri Corporate integration with ShipStation supports Delivered Duty Paid (DDP).

  • You must contact Evri support for lost packages.

  • The C2C service myHermes does not integrate with ShipStation. To create an Evri label without an Evri Corporate account, use the Evri services via ShipStation Carrier Services.

When a shipment is shipped as DDP, the shipper is responsible for the shipment and for paying the taxes associated with the shipment. DDP and DDU/DAP are incoterms.

The opposite of DDU and DAP. See INCOTERM.

Evri Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Error message: Evri requires you to set up your EORI number with your Evri accounts manager. Please remove all tax identifiers from this shipment

You will receive this error if you add your EORI number to Evri shipments in ShipStation. Instead, you must provide your EORI number to your Evri account representative. It will then print on the appropriate documents provided through ShipStation.
Economic Operators Registration and Identification

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

Multi-Package Shipping

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

When a shipment is shipped as DDP, the shipper is responsible for the shipment and for paying the taxes associated with the shipment. DDP and DDU/DAP are incoterms.

The opposite of DDU and DAP. See INCOTERM.

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