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  3. Carriers

Hermes

Hermes is one of the UK's leading courier services, allowing both domestic and international shipping through their rapidly growing delivery network. ShipStation offers two ways to connect to Hermes services: with a pay-as-you-go account balance, or by connecting your existing account.

Note

This page goes over how to connect and use an existing Hermes account in ShipStation. For information on the pay-as-you-go option, see our page on ShipStation Carrier Services.

Requirements

Connection Requirements:

  • An Corporate Client account with Hermes. Contact Hermes for information about starting a Corporate Account.

Connect a Hermes account to ShipStation

To connect your Hermes account to ShipStation, follow the steps below:

  1. Go to Account Settings (the wrench icon in the upper right).

    V3_TB_Settings_MRK.png

  2. Select Shipping then choose Carriers & Fulfillment from the left-hand sidebar.

    V3a_SET_SB_SHP_Carriers_and_Fulfillment_MRK.png

  3. Click the Add a Provider Account button.

    SET_CandF_AddProvider-BTN-UK_MRK.png

  4. Select the Hermes tile and click Connect.

    hermes_tile.png

  5. Select the Use existing Hermes account option.

    Note

    If you don't have a Hermes account yet, select Create new Hermes account and fill out the information requested. We'll forward this information to Hermes so they can get in touch with you about starting an account.

  6. Enter your Hermes API Username, API Password, Client ID, Client Name, select Production Account, and choose an Account Nickname which you'll use to identify the carrier account in ShipStation.

  7. Click Connect.

Available Features

ShipStation's integration to Hermes supports for the following standard features:

Common ShipStation Features

Feature

Supported?

Domestic Shipping
Green checkmark

International Shipping
Green checkmark

Electronic Customs Submission
Red X mark

Return Labels
Green checkmark

Estimated Rates
Green checkmark

Carrier Insurance
Green checkmark

Tracking
Green checkmark

Automatic Tracking
Green checkmark

End of Day (Electronic)
Red X mark

End of Day (PDF)
Red X mark

Label Branding
Red X mark

Label Messages
Red X mark

Multi-package Shipping
Red X mark

Multiple Accounts
Green checkmark

Domestic Services

Hermes Domestic

Hermes Domestic - Next Day

International Services

Hermes International

Package Options

Package

Custom Packages

Confirmation Options

No Confirmation

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipping tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information which will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Integration Notes

Here are some things you should keep in mind about ShipStation's integration with Hermes:

  • When shipping international with Hermes...

    • You must set up your Hermes account for any country you'll be shipping to. You can do this online by logging into your Hermes online account.

    • Customs forms are required for any shipment outside of Europe. See this page for a list of countries which do not require customs information.

    • ShipStation will not generate customs forms for Hermes shipments. You must print and fill out customs forms as needed:

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipping tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information which will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

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