Hermes is one of the UK's leading courier services, and ships both domestically and internationally. ShipStation offers two ways to connect to Hermes services: with a pay-as-you-go account balance, or by connecting your existing account.
This page explains how to connect and use an existing Hermes account in ShipStation. For information on the pay-as-you-go option, see our page on ShipStation Carrier Services.
A Corporate Client account with Hermes.
Contact Hermes for information about starting a Corporate Account.
Requires your Hermes Username, Password, Client ID, Client Name, Account Nickname (to identify the account in ShipStation).
You must submit test labels for Hermes' approval BEFORE you start shipping with them!
Sign Up For Account Thru ShipStation:
You must meet a 150 shipment-per-week threshold, and follow the above steps.
To connect your Hermes account to ShipStation, follow the steps below:
Select the Hermes tile and click Connect.
Select the Use existing Hermes account option.
If you don't have a Hermes account yet, select Create new Hermes account and fill out the information requested. We'll forward this information to Hermes so they can contact you about starting an account.
Enter your Hermes API Username, API Password, Client ID, Client Name, select Production Account, and choose an Account Nickname to identify the carrier account in ShipStation.
ShipStation's integration with Hermes supports the following standard features:
Common ShipStation Features
Remember these points about ShipStation's integration with Hermes:
When shipping internationally with Hermes...
You must set up your Hermes account for any country you'll be shipping to. Do this online by logging into your Hermes online account.
Make sure the contents of the shipment are not one of the International Prohibited Items.
Hermes does not generate customs forms. Customs forms are required for any shipment outside of Europe. See this Import and Export guidance page from the British Government for more customs information.
ShipStation will not generate customs forms for Hermes shipments. You must print and fill out customs forms as needed:
The c2c service myHermes does not integrate with ShipStation. To create a Hermes label without a Hermes Corporate account, use the Hermes services via ShipStation Carrier Services.
Be sure to contact Hermes support if there are lost packages.