Details about ShipStation's Hermes (Corporate) integration. Includes requirements, connection process, features, and integration notes.
Hermes is one of the UK's leading courier services, and ships both domestically and internationally. ShipStation offers two ways to connect to Hermes services: with a pay-as-you-go account balance or by connecting your existing account.
Contact Hermes for information about starting a Corporate Account. Hermes requires you meet a certain shipment threshold before you qualify for a Hermes Corporate account.
Note
This page explains how to connect and use an existing Hermes account in ShipStation. For information on the pay-as-you-go option, see our page on ShipStation Carrier Services.
Connection Requirements:
A Corporate Client account with Hermes.
You must submit test labels for Hermes' approval BEFORE you start shipping with them!
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Requires the following information about your Hermes account:
Password
Client ID
Client Name
Account Nickname (to identify the account in ShipStation).
International Requirements:
EORI Numbers for Hermes Accounts
You must provide your Economic Operators Registration and Identification (EORI) number to your Hermes account manager if you ship internationally. If your Hermes account does not have your EORI number, you will experience errors in ShipStation when trying to create international labels.
Print three copies of the commercial invoice from ShipStation and include them with your international shipment.
To connect your Hermes account to ShipStation:
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Select the Hermes tile and click Connect.
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Select the Use existing Hermes account option.
Note
If you don't have a Hermes account yet, select Create new Hermes account and fill out the information requested. We'll forward this information to Hermes so they can contact you about starting an account.
Enter your Hermes API Username, API Password, Client ID, Client Name, select Production Account, and choose an Account Nickname to identify the carrier account in ShipStation.
Click Connect.
ShipStation's integration with Hermes supports the following standard features:
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Common ShipStation Features
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To ship internationally, you must provide your EORI number to Hermes. Do not add the EORI number to the Customs details of the shipment in ShipStation.
The Hermes Corporate integration with ShipStation supports Delivered Duty Paid (DDP).
You must contact Hermes support for lost packages.
The C2C service myHermes does not integrate with ShipStation. To create a Hermes label without a Hermes Corporate account, use the Hermes services via ShipStation Carrier Services.
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to troubleshoot or resolve |
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Error message: Hermes requires you to set up your EORI number with your Hermes accounts manager. Please remove all tax identifiers from this shipment |
You will receive this error if you add your EORI number to Hermes shipments in ShipStation. Instead, you must provide your EORI number to your Hermes account representative. It will then print on the appropriate documents provided through ShipStation. |