ShipStation’s integration to Royal Mail allows UK-based ecommerce sellers to create domestic and international shipping labels for shipments to be delivered anywhere within Royal Mail's extensive delivery network.
Connection Requirements:
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An active Online Business Account (OBA) with Royal Mail. Click here to register for an account!
Note
Non-OBA accounts are not currently eligible to connect to ShipStation.
To connect your Royal Mail account to ShipStation, follow the steps below:
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Select the Royal Mail tile and click Connect.
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Fill out the registration form with your Royal Mail account information, and choose an Account Nickname you'll use to identify the carrier account in ShipStation.
Note
The email address for your Online Business Account must be entered into the OBA Email field. The contact email address in the Email Address field is just your preferred point of contact. It can be the same email address or it can be a different one.
Click Connect.
Royal Mail can take up to 5 to 7 business days to approve connecting your account to ShipStation. Once approved, ShipStation will email you a notification to let you know you can start shipping!
If there are any errors on the registration form that cause Royal Mail to reject the registration request, ShipStation will email you to let you know you need to make corrections.
These areas could include:
Shipping Address
OBA Email
Royal Mail Account Number
Once we email you, simply return to the Carrier Settings (Settings > Shipping > Carriers & Fulfillment) and click the Resubmit Registration link next to the Royal Mail account.
The registration modal will appear again so you can re-enter your account information, then click Connect. Once approved, we'll contact you!
ShipStation's integration to Royal Mail supports for the following standard features:
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Common ShipStation Features |
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Additional Features
ShipStation's integration to Royal Mail allows for the following additional features:
Feature |
Description |
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Sales order summaries are required for each of your day's shipments. |
Royal Mail requires their account holders to print a Sales Order Summary for your day's shipments. This is how Royal Mail invoices your label fees to your account. In ShipStation, you can generate your Sales Order Summary in |
ShipStation syncs with your active Royal Mail services |
Royal Mail offers a wide range of different shipping services for all kinds of businesses, so ShipStation will periodically sync with your Royal Mail account so that only the active services for your Royal Mail account appear in ShipStation. NoteShipStation will only enable services if the services have been approved for your OBA account. If you need to enable or disable Royal Mail services, you can do so through your Royal Mail OBA account page. Contact your Royal Mail account representative if you have any questions about which services are available for your account. |
Saturday Guarantee |
When creating Royal Mail shipments on a Friday, you can select this option to ensure your packages will be delivered on Saturday. See the Royal Mail page on Special Delivery for more information & restrictions. NoteYou must use a Special Delivery Guaranteed service type in order to use this option. |
Local Collect |
When creating Royal Mail shipments, you can designate that the shipment will be picked up by the recipient at a local postal facility. When using this option, the Ship To address used for the shipment should match the local postal facility. See the Royal Mail page on Local Collect for more information & restrictions. |
Safeplace |
When creating Royal Mail shipments, you can designate that the shipment can be left in a safe location, and provide instructions for the delivery driver on where to leave the package. See the Royal Mail page on Safeplace for more information & restrictions. |
Consequential Loss |
When creating Royal Mail shipments, you can purchase Consequential Loss coverage to protect against loss, damage, or delay of the shipment. Compensation claims must be made through Royal Mail's Customer Service team within 14 day of posting. For more information on Consequential Loss coverage see the leaflet available at Post Office ® branches, or ask at the counter for Terms and Conditions applicable to Consequential Loss. |
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View the Open End of Day section.
You should now see your shipment count for the current date.
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Click Close Shipments for the Royal Mail line item.
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Click Close All, or select the desired shipments and click Close Selected.
Repeat steps 4 - 5 if you need to close another day's shipments.
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Click the Print Selected button to print out the Sales Order Summary.
This will transmit your shipment information to Royal Mail electronically so you can be properly invoiced. When you drop off your day's shipments, be sure to also include the printed form.
Here are some things you should keep in mind about ShipStation's integration with Royal Mail:
ShipStation is not able to display estimated rates for Royal Mail shipments, as Royal Mail does not currently allow third-party apps, like ShipStation, to connect to their Rates API.
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Royal Mail requires you to generate a Sales Order Summary, which you can then print if necessary. Once submitted, ShipStation sends your shipment information back to Royal Mail and you can view your shipment fees through your OBA account.
Note
Once a Sales Order Summary is generated, the labels included in it cannot be voided through ShipStation.
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While ShipStation does display a tracking number for shipments that include tracking, Royal Mail tracking events do not update in ShipStation. All tracking must be done within the linked Royal Mail website's tracking page. This also means the following features cannot be used with Royal Mail shipments:
Delayed marketplace notifications
Delayed customer email notifications
Delivery email notifications
Branded Tracking Page
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ShipStation does not generate customs forms for Royal Mail shipments. You must create them outside of ShipStation. For printable customs form templates, as well as country-specific requirements for customs forms, review the following resources:
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In order to create return labels, Royal Mail must approve you for at least one of the following services:
Tracked Returns 24 - TSN
Tracked Returns 48 - TSS