Details about ShipStation's Royal Mail integration. Includes requirements, connection process, features, submitting a sales order summary, and notes.
ShipStation’s integration with Royal Mail allows our UK-based, ecommerce sellers with a Royal Mail Online Business Account (OBA) to create domestic and international shipping labels for small parcels to be delivered anywhere within Royal Mail 's extensive delivery network.
To qualify, you must dispatch more than 20 parcels a week through an active Online Business Account (OBA). Learn more about parcel delivery accounts, then visit Royal Mail's OBA enquire and register page to sign up for an account!
Connection Requirements:
-
Your Royal Mail account number.
-
Your Royal Mail Online Business Account username.
This is your Royal Mail OBA email address used on the OBA login page.
Note
Non-OBA accounts are not currently eligible to connect to ShipStation.
-
Nickname for the account in ShipStation.
-
Email address (used by ShipStation to notify you when Royal Mail is fully configured in your ShipStation account - it can be the same as the OBA email address, or can be a different one).
International Requirements:
-
VAT and EORI numbers are required.
-
Royal Mail provides the CN23 form when required.
-
Royal Mail generates a commercial invoice when required. Include this invoice with your shipment.
We recommend contacting ShipStation Support to update your Royal Mail account-level EORI and VAT numbers inside our systems.
Label Requirements:
-
Ship From Address with Name and Company Name included.
Close Shipments Daily
Royal Mail requires you to create and print a Sales Order Summary, which you must then hand to the driver who picks up the parcels. You cannot close shipments with dispatch dates in the future, only past or current-date shipments.
See the Create a Sales Order Summary section for instructions.
To connect your Royal Mail account to ShipStation:
-
Select the Royal Mail tile and click Connect.
-
Fill out the registration form with your Royal Mail account information, and choose an Account Nickname you'll use to identify the carrier account in ShipStation.
Email Address vs OBA Email
The email address for your Online Business Account must be entered into the OBA Email field.
The contact email address in the Email Address field is just your preferred point of contact. It can be the same email address or it can be a different one.
-
Click Connect.
Royal Mail can take up to 5 business days to approve connecting your account to ShipStation. Once approved, you will receive an email to let you know you can start shipping.
Should any errors on the registration form cause Royal Mail to reject the registration request, ShipStation will email you to let you know that corrections are needed. Potential errors could result from your shipping address, OBA email, or Royal Mail account number.
Once we email you, return to the Carrier Settings (Settings > Shipping > Carriers & Fulfilment) and click the Resubmit Registration link next to the Royal Mail account.
The registration pop-up will appear again so you can re-enter your account information, then click Connect. Once approved, we'll contact you!
To locate your OBA account number:
-
Log in to your Royal Mail OBA account.
-
Click the Access Online Business Account button.
This will take you to your OBA account Welcome page.
-
Click the Access Online Business Account button provided on this screen.
If your OBA account is active you will be directed to your online Business account.
If your account is not active the page will either reload and you will be returned to the same page or you will be directed onto another page headed ‘Sap NetWeaver’.
If your OBA account is not active please contact Royal Mail to reactivate your OBA account.
Your Royal Mail OBA Account Number and OBA Company Name will appear above the list of invoices for your account.
-
Find your Account Number under the Invoices tab.
ShipStation's integration with Royal Mail supports the following standard features:
ShipStation's integration with Royal Mail allows for the following additional features:
|
Feature |
Description |
|---|---|
|
SMS and email notification options |
You can indicate in ShipStation if the courier should send an SMS or email shipment notification to yourself or your customer. The fields will populate automatically if the email and phone number are imported with the order. If they were not, you must enter the phone or email address into the provided fields manually. This will send the details to the courier when you create the label. The courier will use the information to send the notifications. Notifications are not sent by ShipStation. You can add SMS and email notifications to multiple orders at a time. Select your orders, then choose Other Shipping Options from the Bulk Update menu. Select the Notification options you wish to update. ShipStation will update the options for all selected orders. |
|
Saturday/Weekend Delivery |
To ensure your parcels are delivered on Saturday when you create Royal Mail shipments on a Friday, select one of theSpecial Delivery Guaranteed services when you configure your label. See the Royal Mail page on Special Delivery for more information and restrictions. |
|
Customs Requirements for GB shipments to Northern Ireland |
ShipStation merchants will no longer be presented with customs requirements for Royal Mail shipments sent from GB to Northern Ireland. |
|
Sales order summaries are required for each of your day's shipments. |
Royal Mail requires you to print a Sales Order Summary for your day's shipments. This is how Royal Mail invoices your label fees to your account. Failure to do this can result in extra charges on your bill. In ShipStation, generate your Sales Order Summary in |
|
ShipStation syncs with your active Royal Mail services |
Royal Mail offers a wide range of different services to dispatch your parcels. ShipStation will sync with your Royal Mail account daily so that only the active services for your Royal Mail account appear in ShipStation. NoteShipStation will only enable services if the services have been approved for your OBA account. If you need to enable or disable Royal Mail services, you must do so through your Royal Mail OBA account page. Contact your Royal Mail account representative if you have any questions about which services are available for your account. |
|
Local Collect |
Designate that the recipient will pick up their parcel at a local postal facility. With this option, the Recipient address used for the parcel should match the local postal facility. See the Royal Mail page on Local Collect for more information and restrictions. |
|
Safeplace |
A shipping option that's available to add to Royal Mail tracked services. It designates that the parcel can be left in a safe location, and provide instructions for the delivery driver on where to leave the package. See the Royal Mail page on Safeplace for more information and restrictions. Safe Place is only available on Royal Mail tracked services and cannot be used in conjunction with services that require a signature. ShipStation can send a Safeplace message if specified in the Shipping Options. This field is limited to 30 characters. |
|
Consequential Loss |
Purchase Consequential Loss coverage to protect against loss, damage, or delay of the parcel. Compensation claims must be made through Royal Mail's Customer Service team within 14 days of posting. For more information on coverage for Consequential Loss, see the leaflet available at Post Office ® branches, or ask at the counter for Terms and Conditions applicable to Consequential Loss. |
|
Customs Forms |
Customs forms will print with labels so you do not need to print them separately. Labels print with the CN23 form, which will work for both low and high-value shipments. |
Below are the lists of domestic, return, and international Royal Mail services that can be used within ShipStation if approved for your Royal Mail OBA account.
|
Description |
Max. weight (in grams) |
Service Code |
|---|---|---|
|
Tracked 24 Signature |
30000* |
TPNS |
|
Tracked 24 No Signature |
30000* |
TPNN |
|
Tracked 48 Signature |
30000* |
TPSS |
|
Tracked 48 No Signature |
30000* |
TPSN |
|
Tracked Letter -Boxable 24 Signature |
1000 |
TRNS |
|
Tracked Letter - Boxable 24 No Signature |
1000 |
TRNN |
|
Tracked Letter - Boxable 48 Signature |
1000 |
TRSS |
|
Tracked Letter - Boxable 48 No Signature |
1000 |
TRSN |
|
Tracked 24 Age Signature |
30000* |
TPC |
|
Tracked 48 Age Signature |
30000* |
TPD |
|
Tracked 24 High Volume Signature |
30000* |
TPMS |
|
Tracked 24 High Volume No Signature |
30000* |
TPMN |
|
Tracked 48 High Volume Signature |
30000* |
TPLS |
|
Tracked 48 High Volume No Signature |
30000* |
TPLN |
|
Tracked Letter - Boxable 24 High Volume Signature |
1000 |
TRMS |
|
Tracked Letter - Boxable 24 High Volume No Signature |
1000 |
TRMN |
|
Tracked Letter - Boxable 48 High Volume Signature |
1000 |
TRLS |
|
Tracked Letter - Boxable 48 High Volume No Signature |
1000 |
TRLN |
|
Tracked 24 High Volume Age Signature |
30000* |
TPA |
|
Tracked 48 High Volume Age Signature |
30000* |
TPB |
|
Tracked Returns 24 |
30000 |
TSN |
|
Tracked Returns 48 |
30000 |
TSS |
|
Special Delivery Guaranteed - £750 |
10000 |
SEB |
|
Special Delivery Guaranteed - £1000 |
10000 |
SEC |
|
Special Delivery Guaranteed - £2500 |
10000 |
SED |
|
Special Delivery Guaranteed AG - £750 |
10000 |
SDV |
|
Special Delivery Guaranteed AG - £1000 |
10000 |
SDW |
|
Special Delivery Guaranteed AG - £2500 |
10000 |
SDX |
|
Special Delivery Guaranteed ID - £750 |
10000 |
SDY |
|
Special Delivery Guaranteed ID - £1000 |
10000 |
SDZ |
|
Special Delivery Guaranteed ID - £2500 |
10000 |
SEA |
|
Special Delivery Guaranteed By 1PM - £750 |
10000 |
SD1 |
|
Special Delivery Guaranteed By 1PM - £1000 |
10000 |
SD2 |
|
Special Delivery Guaranteed By 1PM - £2500 |
10000 |
SD3 |
|
Special Delivery Guaranteed By 9AM - £750 |
2000 |
SD4 |
|
Special Delivery Guaranteed By 9AM - £1000 |
2000 |
SD5 |
|
Special Delivery Guaranteed By 9AM - £2500 |
2000 |
SD6 |
|
Special Delivery Guaranteed By 1PM (ID) - £750 |
10000 |
SDA |
|
Special Delivery Guaranteed By 1PM (ID) - £1000 |
10000 |
SDB |
|
Special Delivery Guaranteed By 1PM (ID) - £2500 |
10000 |
SDC |
|
Special Delivery Guaranteed By 9AM (ID) - £750 |
2000 |
SDE |
|
Special Delivery Guaranteed By 9AM (ID) - £1000 |
2000 |
SDF |
|
Special Delivery Guaranteed By 9AM (ID) - £2500 |
2000 |
SDG |
|
Special Delivery Guaranteed By 1PM (AGE) - £750 |
10000 |
SDH |
|
Special Delivery Guaranteed By 1PM (AGE) - £1000 |
10000 |
SDJ |
|
Special Delivery Guaranteed By 1PM (AGE) - £2500 |
10000 |
SDK |
|
Special Delivery Guaranteed By 9AM (AGE) - £750 |
2000 |
SDM |
|
Special Delivery Guaranteed By 9AM (AGE) - £1000 |
2000 |
SDN |
|
Special Delivery Guaranteed By 9AM (AGE) - £2500 |
2000 |
SDQ |
|
Royal Mail 24 Standard/ Signed For (Large Letters) |
750 |
CRL1 |
|
Royal Mail 24 Standard/ Signed For (Parcel) |
20000 |
CRL1 |
|
Royal Mail 48 Standard/ Signed For (Large Letters) |
750 |
CRL2 |
|
Royal Mail 48 Standard/ Signed For (Parcel) |
20000 |
CRL2 |
|
Royal Mail 24 - Flat Rate Service (Large Letter) |
750 |
FS1 |
|
Royal Mail 48 - Flat Rate Service (Large Letter) |
750 |
FS2 |
|
Royal Mail 24 - Sort8 - Flat Rate Service (Parcel) |
20000 |
PK1 |
|
Royal Mail 48 - Sort8 - Flat Rate Service (Parcel) |
2000 |
PK2 |
|
Royal Mail 24 - Sort8 - Daily Rate Service (Large Letter) |
750 |
PK3 |
|
Royal Mail 24 - Sort8 - Daily Rate Service (Parcel) |
20000 |
PK3 |
|
Royal Mail 48 - Sort8 - Daily Rate Service (Large Letter) |
2000 |
PK4 |
|
Royal Mail 48 - Sort8 - Daily Rate Service (Parcel) |
2000 |
PK4 |
|
Royal Mail 24 - Flat Rate Service (Parcel) |
20000 |
PFF1 |
|
Royal Mail 48 - Flat Rate Service (Parcel) |
20000 |
PFF2 |
|
Royal Mail 24 - Presorted (Large Letter) |
750 |
FS7 |
|
Royal Mail 48 - Presorted (Large Letter) |
750 |
FS8 |
|
Royal Mail 48- Flat Rate Service (Large Letter) |
750 |
PK0 |
|
Royal Mail 24 - presorted (Parcel) |
20000 |
PK7 |
|
Royal Mail 48 - presorted (Parcel) |
2000 |
PK8 |
|
Royal Mail 24 - Flat Rate Service (Large Letter) |
750 |
PK9 |
|
Royal Mail 24 - presorted - Annual Flat Rate Service (Parcel) |
20000 |
PKB |
|
Royal Mail 48 - presorted - Annual Flat Rate Service (Parcel) |
2000 |
PKD |
|
Royal Mail 48 - presorted - Annual Flat Rate Service (Large Letter) |
750 |
PKK |
|
Royal Mail 24 - presorted - Annual Flat Rate Service (Large Letter) |
750 |
PKM |
|
Parcelpost - Annual Flat Rate Service 24 |
20000 |
PPJ1 |
|
Parcelpost - Annual Flat Rate Service 48 |
20000 |
PPJ2 |
|
Royal Mail 24 - Annual Flat Rate Service (Large Letter) |
750 |
PPS |
|
Royal Mail 48 - Annual Flat Rate Service (Large Letter) |
750 |
PPT |
|
Royal Mail 48 - Sort8- Annual Flat Rate Service (Parcel) |
2000 |
RM0 |
|
Royal Mail 24 - Daily Rate Service - Standard/Signed For (Large Letter) |
750 |
RM1 |
|
Royal Mail 24 - Daily Rate Service - Standard/Signed For (Parcel) |
20000 |
RM2 |
|
Royal Mail 48 - Daily Rate Service - Standard/Signed For (Large Letter) |
750 |
RM3 |
|
Royal Mail 48 - Daily Rate Service - Standard/Signed For (Parcel) |
2000 |
RM4 |
|
Royal Mail 24 - Flat Rate Service - Standard/Signed For (Parcel) |
20000 |
RM5 |
|
Royal Mail 48 - Flat Rate Service - Standard/Signed For (Parcel) |
2000 |
RM6 |
|
Royal Mail 24 - Sort8 - Annual Flat Rate Service (Large Letter) |
750 |
RM7 |
|
Royal Mail 24 - Sort8 - Annual Flat Rate Service (Parcel) |
20000 |
RM8 |
|
Royal Mail 48 - Sort8 - Annual Flat Rate Service (Large Letter) |
750 |
RM9 |
|
1st Class Account Mail (Letter) |
100 |
STL1 |
|
1st Class Account Mail (Large Letter) |
750 |
STL1 |
|
1st Class Account Mail (Parcel) |
20000 |
STL1 |
|
2nd Class Account Mail (Letter) |
100 |
STL2 |
|
2nd Class Account Mail (Large Letter) |
750 |
STL2 |
|
2nd Class Account Mail (Parcel) |
1000 |
STL2 |
|
Royal Mail 1st Class (Letter) |
100 |
BPL1 |
|
Royal Mail 1st Class (Large Letter) |
750 |
BPL1 |
|
Royal Mail 1st Class (Parcel) |
20000 |
BPL1 |
|
Royal Mail 2nd Class (Letter) |
100 |
BPL2 |
|
Royal Mail 2nd Class (Large Letter) |
750 |
BPL2 |
|
Royal Mail 2nd Class (Parcel) |
20000 |
BPL2 |
|
Royal Mail 1st Class Signed For (Letter) |
100 |
BPR1 |
|
Royal Mail 1st Class Signed For (Large Letter) |
750 |
BPR1 |
|
Royal Mail 1st Class Signed For (Parcel) |
20000 |
BPR1 |
|
Royal Mail 2nd Class Signed For (Letter) |
100 |
BPR2 |
|
Royal Mail 2nd Class Signed For (Large Letter) |
750 |
BPR2 |
|
Royal Mail 2nd Class Signed For (Parcel) |
20000 |
BPR2 |
|
Description |
Max. weight (in grams) |
Service Code |
|---|---|---|
|
Printed Papers |
5000 |
H |
|
International Business Mail Tracked Zonal (Letter) |
100 |
MTI |
|
International Business Mail Tracked Zonal (Large Letter) |
500 |
MTI |
|
International Business Mail Tracked Country (Large Letter) |
500 |
MTK |
|
International Business Mail Tracked Extra Comp Zonal (Letter) |
100 |
MTJ |
|
International Business Mail Tracked Extra Comp Zonal (Large Letter) |
500 |
MTJ |
|
International Business Parcels Tracked Zonal Pricing (Parcel) |
5000 |
MP1 |
|
International Business Parcels Tracked Zonal Pricing (Printed Paper) |
5000 |
MP1 |
|
International Business Parcels Tracked Country Pricing (Parcel) |
5000 |
MP7 |
|
International Business Parcels Tracked Country Pricing (Printed Paper) |
5000 |
MP7 |
|
International Business Parcels Tracked Extra Comp Zonal Pricing (Parcel) |
5000 |
MP4 |
|
International Business Parcels Tracked Extra Comp Zonal Pricing (Printed Paper) |
5000 |
MP4 |
|
International Business Parcels Tracked Extra Comp Country Pricing (Parcel) |
5000 |
MP8 |
|
International Business Parcels Tracked Extra Comp Country Pricing (Printed Paper) |
5000 |
MP8 |
|
International Tracked On Account (Letter) |
100 |
OTA |
|
International Tracked On Account (Large Letter) |
750 |
OTA |
|
International Tracked On Account (Parcel) |
2000 |
OTA |
|
International Tracked On Account (Printed Paper) |
5000 |
OTA |
|
International Tracked On Account Extra Compensation (Letter) |
100 |
OTB |
|
International Tracked On Account Extra Compensation (Large Letter) |
750 |
OTB |
|
International Tracked On Account Extra Compensation (Parcel) |
2000 |
OTB |
|
International Tracked On Account Extra Compensation (Printed Paper) |
5000 |
OTB |
|
International Business Mail Tracked High Vol. (Country Pricing) Letter |
100 |
MPL |
|
International Business Mail Tracked High Vol. Extra Comp Large Letter (Country Pricing) |
500 |
MPO |
|
International Business Parcels Tracked Boxable (Country Pricing) |
2000 |
MPR |
|
International Business Mail Signed Zonal (Letter) |
100 |
MTM |
|
International Business Mail Signed Zonal (Large Letter) |
500 |
MTM |
|
International Business Mail Signed Country (Large Letter) |
500 |
MTO |
|
International Business Mail Signed Extra Compensation Zonal (Letter) |
100 |
MTN |
|
International Business Mail Signed Extra Compensation Zonal (Large Letter) |
500 |
MTN |
|
International Business Mail Signed Extra Comp Country (Large Letter) |
500 |
MTP |
|
International Business Parcels Signed Zonal Pricing (Parcel) |
2000 |
MP5 |
|
International Business Parcels Signed Zonal Pricing (Printed Paper) |
5000 |
MP5 |
|
International Business Parcels Signed Country Pricing (Parcel) |
2000 |
MP9 |
|
International Business Parcels Signed Country Pricing (Printed Paper) |
5000 |
MP9 |
|
International Business Parcels Signed Extra Comp Zonal Pricing (Parcel) |
2000 |
MP6 |
|
International Business Parcels Signed Extra Comp Zonal Pricing (Printed Paper) |
5000 |
MP6 |
|
International Business Parcels Signed Extra Comp Country Pricing (Parcel) |
2000 |
MP0 |
|
International Business Parcels Signed Extra Comp Country Pricing (Printed Paper) |
5000 |
MP0 |
|
International Signed On Account (Letter) |
100 |
OSA |
|
International Signed On Account (Large Letter) |
750 |
OSA |
|
International Signed On Account (Parcel) |
2000 |
OSA |
|
International Signed On Account (Printed Paper) |
5000 |
OSA |
|
International Signed On Account Extra Compensation (Letter) |
100 |
OSB |
|
International Signed On Account Extra Compensation (Large Letter) |
750 |
OSB |
|
International Signed On Account Extra Compensation (Parcel) |
2000 |
OSB |
|
International Signed On Account Extra Compensation (Printed Paper) |
5000 |
OSB |
|
International Business Mail Signed High Volume Country Pricing (Letter) |
100 |
MPN |
|
International Business Mail Tracked & Signed Zonal (Letter) |
100 |
MTC |
|
International Business Mail Tracked & Signed Zonal (Large Letter) |
500 |
MTC |
|
International Business Mail Tracked & Signed Country (Large Letter) |
500 |
MTG |
|
International Business Mail Tracked & Signed Extra Comp Zonal (Letter) |
100 |
MTD |
|
International Business Mail Tracked & Signed Extra Comp Zonal (Large Letter) |
500 |
MTD |
|
International Business Parcels Tracked & Signed DDP (Parcel) |
2000 |
MTV |
|
International Business Parcels Tracked & Signed Zonal Pricing (Parcel) |
5000 |
MTA |
|
International Business Parcels Tracked & Signed Zonal Pricing (Printed Paper) |
5000 |
MTA |
|
International Business Parcels Tracked & Signed Country Pricing (Parcel) |
2000 |
MTE |
|
International Business Parcels Tracked & Signed Country Pricing (Printed Paper) |
5000 |
MTE |
|
Int Business Parcels Tracked & Signed Extra Comp Zonal Pricing (Parcel) |
5000 |
MTB |
|
Int Business Parcels Tracked & Signed Extra Comp Zonal Pricing (Printed Paper) |
5000 |
MTB |
|
Int Business Parcels Tracked & Signed Extra Comp Country Pricing (Parcel) |
5000 |
MTF |
|
Int Business Parcels Tracked & Signed Extra Comp Country Pricing (Printed Paper) |
5000 |
MTF |
|
International Tracked & Signed On Account (Letter) |
100 |
OTC |
|
International Tracked & Signed On Account (Large Letter) |
750 |
OTC |
|
International Tracked & Signed On Account (Parcel) |
2000 |
OTC |
|
International Tracked & Signed On Account (Printed Paper) |
5000 |
OTC |
|
International Tracked & Signed On Account Extra Compensation (Letter) |
100 |
OTD |
|
International Tracked & Signed On Account Extra Compensation (Large Letter) |
750 |
OTD |
|
International Tracked & Signed On Account Extra Compensation (Parcel) |
2000 |
OTD |
|
International Tracked & Signed On Account Extra Compensation (Printed Paper) |
5000 |
OTD |
|
International Business Mail Tracked & Signed High Volume Letter |
100 |
MPM |
|
International Business Mail Tracked & Signed High Volume Country Pricing (Large Letter) |
500 |
MPP |
|
HM Forces Mail (Letter) |
100 |
BF1 |
|
HM Forces Mail (Parcel) |
2000 |
BF1 |
|
HM Forces Mail (Large Letter) |
750 |
BF1 |
|
HM Forces Signed For (Letter) |
100 |
BF2 |
|
HM Forces Signed For (Parcel) |
2000 |
BF2 |
|
HM Forces Signed For (Large Letter) |
750 |
BF2 |
|
HM Forces Special Delivery (£500) |
2000 |
BF7 |
|
HM Forces Special Delivery (£1000) |
2000 |
BF8 |
|
HM Forces Special Delivery (£2500) |
2000 |
BF9 |
|
International Business Mail Max Sort Residue Priority (Large Letter) |
500 |
BG1 |
|
International Business Mail Max Sort Residue Standard (Large Letter) |
500 |
BG2 |
|
International Business Mail Max Sort Residue Economy (Large Letter) |
500 |
BG3 |
|
International Business Mail Max Sort Residue Priority (Letter) |
100 |
BP1 |
|
International Business Mail Max Sort Residue Standard (Letter) |
100 |
BP2 |
|
International Business Mail Max Sort Residue Economy (Letter) |
100 |
BP3 |
|
International Business Parcels Zero Sort High Volume Priority (Parcel) |
2000 |
DE1 |
|
International Business Parcels Zero Sort Low Volume Priority (Parcel) |
2000 |
DE4 |
|
International Business Parcels Zero Sort Low Volume Priority (Printed Paper) |
5000 |
DE4 |
|
International Business Parcels Zero Sort Low Volume Economy (Parcel) |
2000 |
DE6 |
|
International Business Mail Country Sort High Volume Priority (Large Letter) |
500 |
DG1 |
|
International Business Mail Country Sort High Volume Economy (Large Letter) |
500 |
DG3 |
|
International Business Mail Country Sort Low Volume Priority (Large Letter) |
500 |
DG4 |
|
International Business Mail Country Sort Low Volume Economy (Large Letter) |
500 |
DG6 |
|
International Business Mail Country Sort High Volume Priority (Letter) |
100 |
DP1 |
|
International Business Mail Country Sort High Volume Economy (Letter) |
100 |
DP3 |
|
International Business Mail Country Sort Low Volume Priority (Letter) |
100 |
DP4 |
|
International Business Mail Country Sort Low Volume Economy (Large Letter) |
500 |
DP6 |
|
International Business Parcels Bespoke Postal (Parcel) |
2000 |
DW1 |
|
International Business Parcels Bespoke Postal (Printed Paper) |
5000 |
DW1 |
|
International Business Parcels Zone Sort Priority Service (Parcel) |
2000 |
IE1 |
|
International Business Parcels Zone Sort Priority Service (Printed Paper) |
5000 |
IE1 |
|
International Business Parcels Zone Sort Economy Service (Parcel) |
2000 |
IE3 |
|
International Business Mail Zone Sort Priority (Large Letter) |
500 |
IG1 |
|
International Business Mail Zone Sort Economy (Large Letter) |
500 |
IG3 |
|
International Business Mail Zone Sort Priority Machine (Large Letter) |
500 |
IG4 |
|
International Business Mail Zone Srt Economy Machine (Large Letter) |
500 |
IG6 |
|
International Business Mail Zone Sort Priority (Letter) |
100 |
IP1 |
|
International Business Mail Zone Sort Economy (Letter) |
100 |
IP3 |
|
International Business Mail Zone Sort Priority Machine (Letter) |
100 |
IP4 |
|
International Business Mail Zone Sort Economy Machine (Letter) |
100 |
IP6 |
|
International Standard On Account (Large Letter) |
750 |
OLA |
|
International Standard On Account (Letter) |
100 |
OLA |
|
International Standard On Account (Parcel) |
2000 |
OLA |
|
International Standard On Account (Printed Paper) |
5000 |
OLA |
|
International Economy On Account (Large Letter) |
750 |
OLS |
|
International Economy On Account (Letter) |
100 |
OLS |
|
International Economy On Account (Parcel) |
2000 |
OLS |
|
International Economy On Account (Printed Paper) |
5000 |
OLS |
|
International Business Mail Mixed Zone Sort Priority |
5000 |
OZ1 |
|
International Business Mail Mixed Zone Sort Economy |
5000 |
OZ3 |
|
International Business Mail Mixed Zone Sort Priority Machine |
5000 |
OZ4 |
|
International Business Mail Mixed Zone Srt Economy Machine |
5000 |
OZ6 |
|
International Business Mail Large Letter Max Sort Priority Service (Large Letter) |
500 |
PS7 |
|
International Business Mail Large Letter Max Sort Economy Service (Large Letter) |
500 |
PS8 |
|
International Business Mail Max Sort Standard (Letter) |
100 |
PSA |
|
International Business Mail Large Letter Max Sort Standard Service (Large Letter) |
500 |
PSB |
|
International Business Zero Sort Priority (Parcel) |
2000 |
WE1 |
|
International Business Zero Sort Economy (Parcel) |
2000 |
WE3 |
|
International Business Mail Zero Sort Priority (Large Letter) |
500 |
WG1 |
|
International Business Mail Sort Economy (Large Letter) |
500 |
WG3 |
|
International Business Mail Zero Sort Priority Machine (Large Letter) |
500 |
WG4 |
|
International Business Mail Zero Srt Economy Machine (Large Letter) |
500 |
WG6 |
|
International Business Mail Zero Sort Priority (Letter) |
100 |
WP1 |
|
International Business Mail Zero Sort Economy (Letter) |
100 |
WP3 |
|
International Business Mail Zero Sort Priority Machine (Letter) |
100 |
WP4 |
|
International Business Mail Mixed Zero Sort Priority |
5000 |
WW1 |
|
International Business Mail Mixed Zero Sort Economy |
5000 |
WW3 |
|
International Business Mail Mixed Zero Sort Priority Machine |
5000 |
WW4 |
|
International Business Parcels Print Direct Priority (Printed Paper) |
11000 |
MB1 |
|
International Business Parcels Print Direct Standard (Printed Paper) |
11000 |
MB2 |
|
International Business Parcels Print Direct Economy (Printed Paper) |
11000 |
MB3 |
|
Direct Entry Import 24 Standard (Large Letter) |
2000 |
DEA |
|
Direct Entry Import 24 Standard (Large Letter) |
2000 |
DEB |
|
Direct Entry Import 24 Standard (Large Letter) |
750 |
DEC |
|
Direct Entry Import 48 Standard (Large Letter) |
750 |
DED |
|
Direct Entry Import to EU Tracked & Signed (Large Letter) |
500 |
DEE |
|
Direct Entry Import to EU Max Sort (Large Letter) |
500 |
DEG |
|
Direct Entry Import to EU Tracked (Parcel) |
5000 |
DEI |
|
Direct Entry Import to EU Tracked & Singed (Parcel) |
5000 |
DEJ |
|
Direct Entry Import to EU Tracked (Large Letter) |
500 |
DEK |
|
Direct Entry Import to EU Max Sort (Parcel) |
2000 |
DEM |
|
Import Direct Entry Tracked Returns 24 (Parcel) |
2000 |
ITA |
|
Import Direct Entry Tracked Returns 48 (Parcel) |
2000 |
ITB |
|
Import Direct Entry Tracked Letter-Boxable 24 High Volume No Signature (Large Letter) |
750 |
ITCN |
|
Import Direct Entry Tracked Letter-Boxable 24 High Volume Signature (Large Letter) |
750 |
ITCS |
|
Import Direct Entry Tracked Letter-Boxable 48 High Volume No Signature (Large Letter) |
750 |
ITDN |
|
Import Direct Entry Tracked Letter-Boxable 48 High Volume Signature (Large Letter) |
750 |
ITDS |
|
Import Direct Entry Tracked Letter-Boxable 48 No Signature (Large Letter) |
750 |
ITEN |
|
Import Direct Entry Tracked Letter-Boxable 48 Signature (Large Letter) |
750 |
ITES |
|
Import Direct Entry Tracked Letter-Boxable 24 No Signature (Large Letter) |
750 |
ITFN |
|
Import Direct Entry Tracked Letter-Boxable 24 Signature (Large Letter) |
750 |
ITFS |
|
Import Direct Entry Tracked 48 Parcels (TPL) No Signature (Parcel) |
2000 |
ITLN |
|
Import Direct Entry Tracked 48 Parcels (TPL) Signature (Parcel) |
2000 |
ITLS |
|
Import Direct Entry Tracked 24 Parcels (TPM) No Signature (Parcel) |
2000 |
ITMN |
|
Import Direct Entry Tracked 24 Parcels (TPM) Signature (Parcel) |
2000 |
ITMS |
|
Import Direct Entry Tracked 24 No Signature (Parcel) |
2000 |
ITNN |
|
Import Direct Entry Tracked 24 Signature (Parcel) |
2000 |
ITNS |
|
Direct Entry Import to EU Signed (Parcel) |
2000 |
ITR |
|
Direct Entry Import to EU Signed (Printed Paper) |
5000 |
ITR |
|
Import Direct Entry Tracked 48 No Signature (Parcel) |
2000 |
ITSN |
|
Import Direct Entry Tracked 48 Signature (Parcel) |
2000 |
ITSS |
|
QM/10 Option 2 over 500g (Parcel) |
2000 |
TC1 |
|
QM/10 Option 2 Mixed Mail |
5000 |
TC2 |
Royal Mail requires you to create and print a Sales Order Summary, which you must then hand to the driver who picks up the parcels.
Voiding Labels
Once you generate a Sales Order Summary, the labels included in it cannot be voided through ShipStation.
-
View the Open End of Day section.
You should now see your shipment count for the current date.
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Click Close Shipments for the Royal Mail line item.
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Click Close All, or select the desired shipments and click Close Selected.
Shipment Closing Limitations
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You can close up to 500 shipments at once.
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You can only close out past or current-day shipments using the End of Day process. You cannot close shipments with dispatch dates in the future.
-
-
Repeat steps 4 - 5 if you need to close additional shipments.
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Click the Print Selected button to print out the Sales Order Summary.
This will transmit your shipment information to Royal Mail electronically so you can be properly invoiced. Be sure to hand over the printed form to the driver, or hand it over when you drop off your day's shipments.
Custom forms will print with the label for your international shipments.
-
ShipStation does not provide CN22 forms, only CN23. However, CN23 forms are sufficient for both low and high-value shipments.
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If there are too many different content types to fit on one page, the CN23 automatically extends to an additional page.
Shipping to the Channel Islands
Royal Mail requires customs declarations for Channel Islands shipments. However, Royal Mail will not produce these forms if the country code is GB.
Change the country code to IM, GE, or JE, and then the proper forms will be included with the label.
-
By default, Royal Mail shipments do not have a confirmation type selected.
-
Channel Islands: Royal Mail requires customs docs for shipments to Guernsey and Jersey. Please use the country code GE and JE, respectively, and include the customs docs with the label. The shipment's customs docs will not work with GB as the country code.
Isle of Man (IOM) shipments do not require customs, and there is no option to select IOM as a country code.
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ShipStation cannot return estimated rates for Royal Mail services, as Royal Mail does not currently allow third-party apps, like ShipStation, to connect to their Rates API.
-
Address line has a character limit of 35.
-
Only Label Message 1 is supported. It has a character limit of 20.
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You must set pickups (daily and other schedules) within Royal Mail, not in ShipStation.
-
While ShipStation does return a tracking number for shipments that include tracking, Royal Mail tracking events do not update in ShipStation. All tracking must be done on the Royal Mail tracking page. This also means the following ShipStation features cannot be used with Royal Mail services:
-
Delayed marketplace notifications
-
Delayed customer email notifications
-
Delivery email notifications
-
Branded Tracking Page
-
-
To create return labels, Royal Mail must approve you for at least one of the following services:
-
Tracked Returns 24 - TSN
-
Tracked Returns 48 - TSS
-
-
Royal Mail's connection pop-up does not validate your input. If you enter incorrect details into the fields, Royal Mail will contact ShipStation during the “pending” phase. If this occurs, ShipStation will then contact you so you can re-enter and resubmit it to Royal Mail.
Here are some common issues, potential causes, and troubleshooting tips.
|
Issue |
How to Troubleshoot or Resolve |
|---|---|
|
Error: E1233 - Shipment cannot be cancelled due to its current status |
What it means: This error message means the shipment was already auto-manifested (EOD/Manifests, RM calls these Order Summaries) on the carrier’s side, and it is no longer possible to void the label. From ShipStation’s perspective, the label is processed. Auto-manifesting occurs once per week with Royal Mail. For example, it may be set to happen on Friday at 11pm. What to do: 1. Contact Royal Mail directly to ask if the label can be voided. Please understand that the void may or may not be possible. 2. Contact ShipStation UK's support at support@shipstation.co.uk if you really need a PDF copy of the EOD/Manifest/Order SummaryContact. We will request this copy on your behalf. |
|
What it means: Royal Mail enhancement code for the Signed For service now maps to the confirmation type What to do: Resend the API call, and map |
|
|
Error: One or more errors were encountered when attempting to close shipments. Please review the errors below. |
What it means: You are trying to close an End of Day (EOD)/manifest from the previous week after the time limit. Every Friday evening (UK time), Royal Mail auto-closes EODs for the previous week, and that means the EOD can no longer be closed in ShipStation. For example, you'll see this error if you try to close an EOD for Thursday, March 18th on Saturday, March 20th. What to do: If you require the physical EOD form, contact ShipStation UK's support at support@shipstation.co.uk and we can try to generate this internally for you. |
|
Error: Error transmitting to OBA. Details: Access Denied (not authenticated) |
What it means: If you receive this error message, it may indicate that you have a 'Pre-paid' Royal Mail account. This type of account cannot be accessed via a third-party shipping platform and thus is not supported. Direct any questions to Royal Mail. |
|
Error: Attempting to divide by zero |
What it means: This means you are missing customs declarations information for one of your orders. What to do: Check the customs declarations for the orders contained in the End of Day to ensure they include all the required information: Description, Quantity, Value, Content Type, Country of Origin. |
|
Error: Royal Mail: The given key was not present in the dictionary |
What it means: This error typically means that when you attempted to get a rate or create a label, you selected Small Parcel for an international shipment. The package type Small Parcel is only available for domestic UK shipments. What to do: Select the Parcel package type. If this option isn’t available in the drop-down menu, you likely have disabled the Parcel package type in your ShipStation account. Re-enable Parcel as a package type by going to |