Royal Mail

Details about ShipStation's Royal Mail integration. Includes requirements, connection process, features, submitting a sales order summary, and notes.

ShipStation’s integration with Royal Mail allows UK-based, ecommerce sellers to create domestic and international shipping labels for your small parcels to be delivered anywhere within Royal Mail 's extensive delivery network.

Royal Mail COVID-Related Service Updates

For up-to-date information about Royal Mail services, please check Coronavirus: changes to service regularly while the COVID-19 situation continues.

Royal Mail Requirements

Connection Requirements:

  • Your Royal Mail account number

  • Your Royal Mail Online Business Account username

    This is your Royal Mail OBA email address used on the OBA login page.

    Note

    Non-OBA accounts are not currently eligible to connect to ShipStation.

  • Nickname for the account in ShipStation

  • Email address (used by ShipStation to notify you when Royal Mail is fully configured in your ShipStation account - it can be the same as the OBA email address, or can be a different one).

International Requirements:

  • VAT and EORI numbers required.

  • Royal Mail provides the CN23 form when required.

  • Royal Mail generates a commercial invoice when required. Include this invoice with your shipment.

We recommend contacting ShipStation Support to update your Royal Mail account-level EORI and VAT numbers inside our systems.

Label Requirements:

  • Ship From Address with Name and Company Name included

Close Shipments Daily

Royal Mail requires you to create and print a Sales Order Summary, which you must then hand to the driver who picks up the parcels. You cannot close shipments with dispatch dates in the future, only past or current date shipments. See the Create a Sales Order Summary section for instructions.

Connect a Royal Mail account to ShipStation

To connect your Royal Mail account to ShipStation:

  1. Select the Royal Mail tile and click Connect.

    Royal Mail Logo
  2. Fill out the registration form with your Royal Mail account information, and choose an Account Nickname you'll use to identify the carrier account in ShipStation.

    Register your Royal Mail Account form

    Email Address vs OBA Email

    The email address for your Online Business Account must be entered into the OBA Email field.

    The contact email address in the Email Address field is just your preferred point of contact. It can be the same email address or it can be a different one.

  3. Click Connect.

Royal Mail can take up to 5 to 7 business days to approve connecting your account to ShipStation. Once approved, you will an email receive a notification to let you know you can start shipping!

Should any error(s) on the registration form cause Royal Mail to reject the registration request, ShipStation will email you to let you know you need to make corrections.

These areas could include:

  • Shipping Address

  • OBA Email

  • Royal Mail Account Number

Once we email you, return to the Carrier Settings (Settings > Shipping > Carriers & Fulfillment) and click the Resubmit Registration link next to the Royal Mail account.

Royal Mail Resubmit Registration link highlighted.

The registration pop-up will appear again so you can re-enter your account information, then click Connect. Once approved, we'll contact you!

How to Find Your Royal Mail OBA Account Number

To locate your OBA account number:

  1. Log into your Royal Mail OBA account.

  2. Click the Online Business Account Log in button.

    RM_OBA_Login_MRK.png
  3. Click the Access Online Business Account button.

    RM_OBA_Access_MRK.png

    This will take you to your OBA account Welcome page.

  4. Click the Access Online Business Account button provided on this screen.

    RM_OBA_Access2_MRK.png
  5. Go to Invoices.

    RM_OBA_Invoices_MRK.png

Your Royal Mail OBA Account Number and OBA Company Name will appear above the list of invoices for your account.

RM_OBA_AcctCompany_MRK.png

Available Features for Royal Mail

ShipStation's integration with Royal Mail supports the following standard features:

Additional Features for Royal Mail

ShipStation's integration with Royal Mail allows for the following additional features:

Feature

Description

Sales order summaries are required for each of your day's shipments.

Royal Mail requires you to print a Sales Order Summary for your day's shipments. This is how Royal Mail invoices your label fees to your account. Failure to do this can result in extra charges on your bill.

In ShipStation, generate your Sales Order Summary in Shipments > End of Day. See the Create Sales Order Summary section below for details.

ShipStation syncs with your active Royal Mail services

Royal Mail offers a wide range of different services to dispatch your parcels. ShipStation will sync with your Royal Mail account daily so that only the active services for your Royal Mail account appear in ShipStation.

Note

ShipStation will only enable services if the services have been approved for your OBA account.

If you need to enable or disable Royal Mail services, you must do so through your Royal Mail OBA account page. Contact your Royal Mail account representative if you have any questions about which services are available for your account.

SMS and email notification options

You can indicate in ShipStation if RoyalMail should send an SMS or email shipment notification to yourself or your customer.

ORD_ShippingSB_RoyalMail-OtherOptions_SMS-Email.png

You must enter the phone or email address into the provided fields. This will send the details to RoyalMail when you create the label. RoyalMail will use the information to send the notifications. Notifications are not sent by ShipStation.

Saturday Guarantee

When you create Royal Mail shipments on a Friday, select this option to ensure your parcels get delivered on Saturday. You must use a Special Delivery Guaranteed service type with Saturday Guarantee.

See the Royal Mail page on Special Delivery for more information and restrictions.

Local Collect

Designate that the recipient will pick up their parcel at a local postal facility.

With this option, the Recipient address used for the parcel should match the local postal facility. See the Royal Mail page on Local Collect for more information and restrictions.

Safeplace

A shipping option available to add to Royal Mail tracked services. It designates that the parcel can be left in a safe location, and provide instructions for the delivery driver on where to leave the package. See the Royal Mail page on Safeplace for more information and restrictions.

Safe Place is only available on Royal Mail tracked services and cannot be used in conjunction with services that require a signature. ShipStation can send a Safeplace message if specified in the Shipping Options. This field is limited to 30 characters.

Consequential Loss

Purchase Consequential Loss coverage to protect against loss, damage, or delay of the parcel. Compensation claims must be made through Royal Mail's Customer Service team within 14 days of posting.

For more information on coverage for Consequential Loss, see the leaflet available at Post Office ® branches, or ask at the counter for Terms and Conditions applicable to Consequential Loss.

Customs Forms

Customs forms will print with labels so you do not need to print them separately. Labels print with the CN23 form, which will work for both low and high value shipments.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Royal Mail Services

Below are the lists of domestic, return, and international Royal Mail services that can be used within ShipStation if approved for your Royal Mail OBA account.

Domestic Services

Description

Max. weight

(in grams)

Service Code

Tracked 24 Signature 

30000*

TPNS

Tracked 24 No Signature

30000*

TPNN

Tracked 48 Signature 

30000*

TPSS

Tracked 48 No Signature

30000*

TPSN

Tracked Letter -Boxable 24 Signature 

1000

TRNS

Tracked Letter - Boxable 24 No Signature

1000

TRNN

Tracked Letter - Boxable 48 Signature

1000

TRSS

Tracked Letter - Boxable 48 No Signature

1000

TRSN

Tracked 24 Age Signature

30000*

TPC

Tracked 48 Age Signature

30000*

TPD

Tracked 24 High Volume Signature

30000*

TPMS

Tracked 24 High Volume No Signature

30000*

TPMN

Tracked 48 High Volume Signature 

30000*

TPLS

Tracked 48 High Volume No Signature

30000*

TPLN

Tracked Letter - Boxable 24 High Volume Signature 

1000

TRMS

Tracked Letter - Boxable 24 High Volume No Signature

1000

TRMN

Tracked Letter - Boxable 48 High Volume Signature

1000

TRLS

Tracked Letter - Boxable 48 High Volume No Signature

1000

TRLN

Tracked 24 High Volume Age Signature

30000*

TPA

Tracked 48 High Volume Age Signature

30000*

TPB

Tracked Returns 24

30000

TSN

Tracked Returns 48

30000

TSS

Special Delivery Guaranteed By 1PM - £750

10000

SD1

Special Delivery Guaranteed By 1PM - £1000

10000

SD2

Special Delivery Guaranteed By 1PM - £2500 

10000

SD3

Special Delivery Guaranteed By 9AM - £750 

2000

SD4

Special Delivery Guaranteed By 9AM - £1000

2000

SD5

Special Delivery Guaranteed By 9AM - £2500

2000

SD6

Special Delivery Guaranteed By 1PM (ID) - £750

10000

SDA

Special Delivery Guaranteed By 1PM (ID) - £1000

10000

SDB

Special Delivery Guaranteed By 1PM (ID) - £2500 

10000

SDC

Special Delivery Guaranteed By 9AM (ID) - £750 

2000

SDE

Special Delivery Guaranteed By 9AM (ID) - £1000 

2000

SDF

Special Delivery Guaranteed By 9AM (ID) - £2500

2000

SDG

Special Delivery Guaranteed By 1PM (AGE) - £750 

10000

SDH

Special Delivery Guaranteed By 1PM (AGE) - £1000

10000

SDJ

Special Delivery Guaranteed By 1PM (AGE) - £2500

10000

SDK

Special Delivery Guaranteed By 9AM (AGE) - £750

2000

SDM

Special Delivery Guaranteed By 9AM (AGE) - £1000

2000

SDN

Special Delivery Guaranteed By 9AM (AGE) - £2500

2000

SDQ

Royal Mail 24 Standard/ Signed For (Large Letters)

750

CRL1

Royal Mail 24 Standard/ Signed For (Parcel)

20000

CRL1

Royal Mail 48 Standard/ Signed For (Large Letters)

750

CRL2

Royal Mail 48 Standard/ Signed For (Parcel)

20000

CRL2

Royal Mail 24 - Flat Rate Service (Large Letter)

750

FS1

Royal Mail 48 - Flat Rate Service (Large Letter)

750

FS2

Royal Mail 24 - Sort8 - Flat Rate Service (Parcel)

20000

PK1

Royal Mail 48 - Sort8 - Flat Rate Service (Parcel)

2000

PK2

Royal Mail 24 - Sort8 - Daily Rate Service (Large Letter)

750

PK3

Royal Mail 24 - Sort8 - Daily Rate Service (Parcel)

20000

PK3

Royal Mail 48 - Sort8 - Daily Rate Service (Large Letter)

2000

PK4

Royal Mail 48 - Sort8 - Daily Rate Service (Parcel)

2000

PK4

Royal Mail 24 - Flat Rate Service (Parcel)

20000

PFF1

Royal Mail 48 - Flat Rate Service (Parcel)

20000

PFF2

Royal Mail 24 - Presorted (Large Letter)

750

FS7

Royal Mail 48 - Presorted (Large Letter)

750

FS8

Royal Mail 48- Flat Rate Service (Large Letter)

750

PK0

Royal Mail 24 - presorted (Parcel) 

20000

PK7

Royal Mail 48 - presorted (Parcel) 

2000

PK8

Royal Mail 24 - Flat Rate Service (Large Letter)

750

PK9

Royal Mail 24 - presorted - Annual Flat Rate Service (Parcel)

20000

PKB

Royal Mail 48 - presorted - Annual Flat Rate Service (Parcel)

2000

PKD

Royal Mail 48 - presorted - Annual Flat Rate Service (Large Letter)

750

PKK

Royal Mail 24 - presorted - Annual Flat Rate Service (Large Letter)

750

PKM

Parcelpost - Annual Flat Rate Service 24 

20000

PPJ1

Parcelpost - Annual Flat Rate Service 48

20000

PPJ2

Royal Mail 24 - Annual Flat Rate Service (Large Letter)

750

PPS

Royal Mail 48 - Annual Flat Rate Service (Large Letter)

750

PPT

Royal Mail 48 - Sort8- Annual Flat Rate Service (Parcel)

2000

RM0

Royal Mail 24 - Daily Rate Service - Standard/Signed For (Large Letter)

750

RM1

Royal Mail 24 - Daily Rate Service - Standard/Signed For (Parcel)

20000

RM2

Royal Mail 48 - Daily Rate Service - Standard/Signed For (Large Letter)

750

RM3

Royal Mail 48 - Daily Rate Service - Standard/Signed For (Parcel)

2000

RM4

Royal Mail 24 - Flat Rate Service - Standard/Signed For (Parcel)

20000

RM5

Royal Mail 48 - Flat Rate Service - Standard/Signed For (Parcel)

2000

RM6

Royal Mail 24 - Sort8 - Annual Flat Rate Service (Large Letter)

750

RM7

Royal Mail 24 - Sort8 - Annual Flat Rate Service (Parcel)

20000

RM8

Royal Mail 48 - Sort8 - Annual Flat Rate Service (Large Letter)

750

RM9

1st Class Account Mail (Letter)

100

STL1

1st Class Account Mail (Large Letter)

750

STL1

1st Class Account Mail (Parcel)

20000

STL1

2nd Class Account Mail (Letter)

100

STL2

2nd Class Account Mail (Large Letter)

750

STL2

2nd Class Account Mail (Parcel)

1000

STL2

Royal Mail 1st Class (Letter)

100

BPL1

Royal Mail 1st Class (Large Letter)

750

BPL1

Royal Mail 1st Class (Parcel)

20000

BPL1

Royal Mail 2nd Class (Letter)

100

BPL2

Royal Mail 2nd Class (Large Letter)

750

BPL2

Royal Mail 2nd Class (Parcel)

20000

BPL2

Royal Mail 1st Class Signed For (Letter)

100

BPR1

Royal Mail 1st Class Signed For (Large Letter)

750

BPR1

Royal Mail 1st Class Signed For (Parcel)

20000

BPR1

Royal Mail 2nd Class Signed For (Letter)

100

BPR2

Royal Mail 2nd Class Signed For (Large Letter)

750

BPR2

Royal Mail 2nd Class Signed For (Parcel)

20000

BPR2

Return Services

Description

Max Weight

(in grams)

Service Code

Tracked Returns 24

30000

TSN

Tracked Returns 48

30000

TSS

International Services

Description

Max. weight (in grams)

Service Code

International Business Mail Tracked Zonal (Letter)

100

MTI

International Business Mail Tracked Zonal (Large Letter)

500

MTI

International Business Mail Tracked Country (Large Letter)

500

MTK

International Business Mail Tracked Extra Comp Zonal (Letter)

100

MTJ

International Business Mail Tracked Extra Comp Zonal (Large Letter)

500

MTJ

International Business Parcels Tracked Zonal Pricing (Parcel)

5000

MP1

International Business Parcels Tracked Zonal Pricing (Printed Paper)

5000

MP1

International Business Parcels Tracked Country Pricing (Parcel)

5000

MP7

International Business Parcels Tracked Country Pricing (Printed Paper)

5000

MP7

International Business Parcels Tracked Extra Comp Zonal Pricing (Parcel)

5000

MP4

International Business Parcels Tracked Extra Comp Zonal Pricing (Printed Paper)

5000

MP4

International Business Parcels Tracked Extra Comp Country Pricing (Parcel)

5000

MP8

International Business Parcels Tracked Extra Comp Country Pricing (Printed Paper)

5000

MP8

International Tracked On Account (Letter)

100

OTA

International Tracked On Account (Large Letter)

750

OTA

International Tracked On Account (Parcel)

2000

OTA

International Tracked On Account (Printed Paper)

5000

OTA

International Tracked On Account Extra Compensation (Letter)

100

OTB

International Tracked On Account Extra Compensation (Large Letter)

750

OTB

International Tracked On Account Extra Compensation (Parcel)

2000

OTB

International Tracked On Account Extra Compensation (Printed Paper)

5000

OTB

International Business Mail Tracked High Vol. (Country Pricing) Letter

100

MPL

International Business Mail Tracked High Vol. Extra Comp Large Letter (Country Pricing)

500

MPO

International Business Parcels Tracked Boxable (Country Pricing)

2000

MPR

International Business Mail Signed Zonal (Letter)

100

MTM

International Business Mail Signed Zonal (Large Letter)

500

MTM

International Business Mail Signed Country (Large Letter)

500

MTO

International Business Mail Signed Extra Compensation Zonal (Letter)

100

MTN

International Business Mail Signed Extra Compensation Zonal (Large Letter)

500

MTN

International Business Mail Signed Extra Comp Country (Large Letter)

500

MTP

International Business Parcels Signed Zonal Pricing (Parcel)

2000

MP5

International Business Parcels Signed Zonal Pricing (Printed Paper)

5000

MP5

International Business Parcels Signed Country Pricing (Parcel)

2000

MP9

International Business Parcels Signed Country Pricing (Printed Paper)

5000

MP9

International Business Parcels Signed Extra Comp Zonal Pricing (Parcel)

2000

MP6

International Business Parcels Signed Extra Comp Zonal Pricing (Printed Paper)

5000

MP6

International Business Parcels Signed Extra Comp Country Pricing (Parcel)

2000

MP0

International Business Parcels Signed Extra Comp Country Pricing (Printed Paper)

5000

MP0

International Signed On Account (Letter)

100

OSA

International Signed On Account (Large Letter)

750

OSA

International Signed On Account (Parcel)

2000

OSA

International Signed On Account (Printed Paper)

5000

OSA

International Signed On Account Extra Compensation (Letter)

100

OSB

International Signed On Account Extra Compensation (Large Letter)

750

OSB

International Signed On Account Extra Compensation (Parcel)

2000

OSB

International Signed On Account Extra Compensation (Printed Paper)

5000

OSB

International Business Mail Signed High Volume Country Pricing (Letter)

100

MPN

International Business Mail Tracked & Signed Zonal (Letter)

100

MTC

International Business Mail Tracked & Signed Zonal (Large Letter)

500

MTC

International Business Mail Tracked & Signed Country (Large Letter)

500

MTG

International Business Mail Tracked & Signed Extra Comp Zonal (Letter)

100

MTD

International Business Mail Tracked & Signed Extra Comp Zonal (Large Letter)

500

MTD

International Business Parcels Tracked & Signed DDP (Parcel)

2000

MTV

International Business Parcels Tracked & Signed Zonal Pricing (Parcel)

5000

MTA

International Business Parcels Tracked & Signed Zonal Pricing (Printed Paper)

5000

MTA

International Business Parcels Tracked & Signed Country Pricing (Parcel)

2000

MTE

International Business Parcels Tracked & Signed Country Pricing (Printed Paper)

5000

MTE

Int Business Parcels Tracked & Signed Extra Comp Zonal Pricing (Parcel)

5000

MTB

Int Business Parcels Tracked & Signed Extra Comp Zonal Pricing (Printed Paper)

5000

MTB

Int Business Parcels Tracked & Signed Extra Comp Country Pricing (Parcel)

5000

MTF

Int Business Parcels Tracked & Signed Extra Comp Country Pricing (Printed Paper)

5000

MTF

International Tracked & Signed On Account (Letter)

100

OTC

International Tracked & Signed On Account (Large Letter)

750

OTC

International Tracked & Signed On Account (Parcel)

2000

OTC

International Tracked & Signed On Account (Printed Paper)

5000

OTC

International Tracked & Signed On Account Extra Compensation (Letter)

100

OTD

International Tracked & Signed On Account Extra Compensation (Large Letter)

750

OTD

International Tracked & Signed On Account Extra Compensation (Parcel)

2000

OTD

International Tracked & Signed On Account Extra Compensation (Printed Paper)

5000

OTD

International Business Mail Tracked & Signed High Volume Letter

100

MPM

International Business Mail Tracked & Signed High Volume Country Pricing (Large Letter)

500

MPP

HM Forces Mail (Letter)

100

BF1

HM Forces Mail (Parcel)

2000

BF1

HM Forces Mail (Large Letter)

750

BF1

HM Forces Signed For (Letter)

100

BF2

HM Forces Signed For (Parcel)

2000

BF2

HM Forces Signed For (Large Letter)

750

BF2

HM Forces Special Delivery (£500)

2000

BF7

HM Forces Special Delivery (£1000)

2000

BF8

HM Forces Special Delivery (£2500)

2000

BF9

International Business Mail Max Sort Residue Priority (Large Letter)

500

BG1

International Business Mail Max Sort Residue Standard (Large Letter)

500

BG2

International Business Mail Max Sort Residue Economy (Large Letter) 

500

BG3

International Business Mail Max Sort Residue Priority (Letter)

100

BP1

International Business Mail Max Sort Residue Standard (Letter)

100

BP2

International Business Mail Max Sort Residue Economy (Letter)

100

BP3

International Business Parcels Zero Sort High Volume Priority (Parcel)

2000

DE1

International Business Parcels Zero Sort Low Volume Priority (Parcel)

2000

DE4

International Business Parcels Zero Sort Low Volume Priority (Printed Paper)

5000

DE4

International Business Parcels Zero Sort Low Volume Economy (Parcel)

2000

DE6

International Business Mail Country Sort High Volume Priority (Large Letter)

500

DG1

International Business Mail Country Sort High Volume Economy (Large Letter)

500

DG3

International Business Mail Country Sort Low Volume Priority (Large Letter)

500

DG4

International Business Mail Country Sort Low Volume Economy (Large Letter)

500

DG6

International Business Mail Country Sort High Volume Priority (Letter)

100

DP1

International Business Mail Country Sort High Volume Economy (Letter)

100

DP3

International Business Mail Country Sort Low Volume Priority (Letter)

100

DP4

International Business Mail Country Sort Low Volume Economy (Large Letter)

500

DP6

International Business Parcels Bespoke Postal (Parcel)

2000

DW1

International Business Parcels Bespoke Postal (Printed Paper)

5000

DW1

International Business Parcels Zone Sort Priority Service (Parcel)

2000

IE1

International Business Parcels Zone Sort Priority Service (Printed Paper)

5000

IE1

International Business Parcels Zone Sort Economy Service (Parcel)

2000

IE3

International Business Mail Zone Sort Priority (Large Letter)

500

IG1

International Business Mail Zone Sort Economy (Large Letter)

500

IG3

International Business Mail Zone Sort Priority Machine (Large Letter)

500

IG4

International Business Mail Zone Srt Economy Machine (Large Letter)

500

IG6

International Business Mail Zone Sort Priority (Letter) 

100

IP1

International Business Mail Zone Sort Economy (Letter)

100

IP3

International Business Mail Zone Sort Priority Machine (Letter)

100

IP4

International Business Mail Zone Sort Economy Machine (Letter)

100

IP6

International Standard On Account (Large Letter)

750

OLA

International Standard On Account (Letter)

100

OLA

International Standard On Account (Parcel)

2000

OLA

International Standard On Account (Printed Paper)

5000

OLA

International Economy On Account (Large Letter)

750

OLS

International Economy On Account (Letter)

100

OLS

International Economy On Account (Parcel)

2000

OLS

International Economy On Account (Printed Paper)

5000

OLS

International Business Mail Mixed Zone Sort Priority

5000

OZ1

International Business Mail Mixed Zone Sort Economy

5000

OZ3

International Business Mail Mixed Zone Sort Priority Machine

5000

OZ4

International Business Mail Mixed Zone Srt Economy Machine

5000

OZ6

International Business Mail Large Letter Max Sort Priority Service (Large Letter)

500

PS7

International Business Mail Large Letter Max Sort Economy Service (Large Letter)

500

PS8

International Business Mail Max Sort Standard (Letter)

100

PSA

International Business Mail Large Letter Max Sort Standard Service (Large Letter)

500

PSB

International Business Zero Sort Priority (Parcel)

2000

WE1

International Business Zero Sort Economy (Parcel)

2000

WE3

International Business Mail Zero Sort Priority (Large Letter)

500

WG1

International Business Mail Sort Economy (Large Letter)

500

WG3

International Business Mail Zero Sort Priority Machine (Large Letter)

500

WG4

International Business Mail Zero Srt Economy Machine (Large Letter)

500

WG6

International Business Mail Zero Sort Priority (Letter) 

100

WP1

International Business Mail Zero Sort Economy (Letter)

100

WP3

International Business Mail Zero Sort Priority Machine (Letter) 

100

WP4

International Business Mail Mixed Zero Sort Priority

5000

WW1

International Business Mail Mixed Zero Sort Economy

5000

WW3

International Business Mail Mixed Zero Sort Priority Machine

5000

WW4

International Business Parcels Print Direct Priority (Printed Paper)

11000

MB1

International Business Parcels Print Direct Standard (Printed Paper)

11000

MB2

International Business Parcels Print Direct Economy (Printed Paper)

11000

MB3

Direct Entry Import 24 Standard (Large Letter)

2000

DEA

Direct Entry Import 24 Standard (Large Letter)

2000

DEB

Direct Entry Import 24 Standard (Large Letter)

750

DEC

Direct Entry Import 48 Standard (Large Letter) 

750

DED

Direct Entry Import to EU Tracked & Signed (Large Letter)

500

DEE

Direct Entry Import to EU Max Sort (Large Letter) 

500

DEG

Direct Entry Import to EU Tracked (Parcel)

5000

DEI

Direct Entry Import to EU Tracked & Singed (Parcel)

5000

DEJ

Direct Entry Import to EU Tracked (Large Letter)

500

DEK

Direct Entry Import to EU Max Sort (Parcel)

2000

DEM

Import Direct Entry Tracked Returns 24 (Parcel)

2000

ITA

Import Direct Entry Tracked Returns 48 (Parcel)

2000

ITB

Import Direct Entry Tracked Letter-Boxable 24 High Volume No Signature (Large Letter)

750

ITCN

Import Direct Entry Tracked Letter-Boxable 24 High Volume Signature (Large Letter)

750

ITCS

Import Direct Entry Tracked Letter-Boxable 48 High Volume No Signature (Large Letter)

750

ITDN

Import Direct Entry Tracked Letter-Boxable 48 High Volume Signature (Large Letter)

750

ITDS

Import Direct Entry Tracked Letter-Boxable 48 No Signature (Large Letter) 

750

ITEN

Import Direct Entry Tracked Letter-Boxable 48 Signature (Large Letter) 

750

ITES

Import Direct Entry Tracked Letter-Boxable 24 No Signature (Large Letter)

750

ITFN

Import Direct Entry Tracked Letter-Boxable 24 Signature (Large Letter) 

750

ITFS

Import Direct Entry Tracked 48 Parcels (TPL) No Signature (Parcel)

2000

ITLN

Import Direct Entry Tracked 48 Parcels (TPL) Signature (Parcel)

2000

ITLS

Import Direct Entry Tracked 24 Parcels (TPM) No Signature (Parcel)

2000

ITMN

Import Direct Entry Tracked 24 Parcels (TPM) Signature (Parcel)

2000

ITMS

Import Direct Entry Tracked 24 No Signature (Parcel)

2000

ITNN

Import Direct Entry Tracked 24 Signature (Parcel)

2000

ITNS

Direct Entry Import to EU Signed (Parcel)

2000

ITR

Direct Entry Import to EU Signed (Printed Paper)

5000

ITR

Import Direct Entry Tracked 48 No Signature (Parcel)

2000

ITSN

Import Direct Entry Tracked 48 Signature (Parcel)

2000

ITSS

QM/10 Option 2 over 500g (Parcel)

2000

TC1

QM/10 Option 2 Mixed Mail

5000

TC2

Create a Royal Mail Sales Order Summary

Royal Mail requires you to create and print a Sales Order Summary, which you must then hand to the driver who picks up the parcels.

Important

Once you generate a Sales Order Summary, the labels included in it cannot be voided through ShipStation.

  1. View the Open End of Day section.

    You should now see your shipment count for the current date.

  2. Click Close Shipments for the Royal Mail line item.

    Open Shipments menu for Royal Menu.
  3. Click Close All, or select the desired shipments and click Close Selected.

    Close Shipment pop-up for Royal Mail shipments.

    Shipment Closing Limitations

    • You can close up to 500 shipments at once.

    • You can only close out past or current day shipments using the End of Day process. You cannot close shipments with dispatch dates in the future.

  4. Repeat steps 4 - 5 if you need to close additional shipments.

  5. Click the Print Selected button to print out the Sales Order Summary.

    Royal Mail Closed Shipments menu with arrow pointed to Print selected button.

This will transmit your shipment information to Royal Mail electronically so you can be properly invoiced. Be sure to hand over the printed form to the driver or when you drop off your day's shipments.

Royal Mail Customs Declarations

Custom forms will print with the label for your international shipments.

  • ShipStation does not provide CN22 forms, only CN23. However, CN23 forms are sufficient for both low and high value shipments.

  • If there are too many different content types to fit on one page, the CN23 automatically extends to an additional page.

RoyalMail requires customs declarations for Channel Islands shipments. However, RoyalMail will not produce these forms if the country code is GB. Change the country code to IM, GE, or JE and then the proper forms will be included with the label.

Additional Details about the Royal Mail Integration

  • Channel Islands: Royal Mail requires customs docs for shipments to Guernsey and Jersey. Please use the country code GE and JE, respectively, and include the customs docs with the label. The shipment's customs docs will not work with GB as the country code.

    Isle of Man (IOM) shipments do not require customs, and there is no option to select IOM as a country code.

  • ShipStation cannot display estimated rates for Royal Mail services, as Royal Mail does not currently allow third-party apps, like ShipStation, to connect to their Rates API.

  • Address line has a character limit of 35.

  • Only Label Message 1 is supported. It has a character limit of 20.

  • You must set pickups (daily and other schedules) within Royal Mail, not in ShipStation.

  • While ShipStation does display a tracking number for shipments that include tracking, Royal Mail tracking events do not update in ShipStation. All tracking must be done on the Royal Mail tracking page. This also means the following ShipStation features cannot be used with Royal Mail services:

    • Delayed marketplace notifications

    • Delayed customer email notifications

    • Delivery email notifications

    • Branded Tracking Page

  • To create return labels, Royal Mail must approve you for at least one of the following services:

    • Tracked Returns 24 - TSN

    • Tracked Returns 48 - TSS

  • Royal Mail's connection pop-up does not validate your input. If you enter incorrect details into the fields, Royal Mail will contact ShipStation during the “pending” phase. If this occurs, ShipStation will then contact you so you can re-enter and resubmit it to Royal Mail.

Royal Mail Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Error submitting End of Day: "Error transmitting to OBA. Details: Access Denied (not authenticated)"

If you receive this error message, it may indicate that you have a 'Pre-paid' Royal Mail account. This type of account cannot be accessed via a third-party shipping platform and thus is not supported. Direct any questions to Royal Mail.

Error submitting End of Day: "Attempting to divide by zero"

This means you are missing customs declarations information for one of your orders.

Check the customs declarations for the orders contained in the End of Day to ensure they include all the required information: Description, Quantity, Value, Content Type, Country of Origin.

Error on getrate/createlabel: "Royal Mail: The given key was not present in the dictionary"

This error typically means that when you attempted to get a rate or create a label you selected Small Parcel for an international shipment. The package type Small Parcel is only available for domestic UK shipments.

To correct this error, select the Parcel package type. If this option isn’t available in the drop-down menu, you likely have disabled the Parcel package type in your ShipStation account. Re-enable Parcel as a package type by going to Account Settings > Shipping > Packages.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.