Contact Carrier Support

A quick reference guide to the support options available for ShipStation's integrated postage providers, including help centre links and contact information.

ShipStation's support team can help you with any questions you may have about ShipStation itself, but there may be times you need to talk to the shipping carrier or postage provider for assistance (for example, to locate a missing package or inquire about delivery exceptions).

Below is a list of publicly available support resources for ShipStation's Carrier partners. You may have additional support resources available based on your contract or subscription level with the carrier.

Partner

Help Centre

Support Email

Support Phone

Other Resources

DHL Express

Link

Form

0844 248 0844

DHL Capability Tool

DPD

Link

Form

0121 275 0500

FedEx

Link

Form

03456 00 00 68

Hermes

Link

Form

Landmark Global

Link

Form

Parcelforce Worldwide

Link

Form

0344 800 4466

Royal Mail

Link

Form

SEKO Omni-Channel Logistics

Link

hello@sekologistics.com

Form

Contact Directory

ShipStation Carrier Services

carrierservices@shipstation.com

UPS

Link

Form

03457 877 877