How shipment tracking works in ShipStation. Includes video demo, checking and updating tracking statuses, and what carriers support auto-tracking.
Once you have created labels for your shipments and sent them on their way, you can continue to use ShipStation to track the shipments to their destination. ShipStation offers several tracking features to help you.
Tracking links: These links, located in three locations on the ShipStation interface, link directly to the carrier's tracking page.
Tracking statuses: The icons next to the tracking links indicate if the shipment is in transit or has been delivered.
Review each section below for details.
Tracking Statuses for Marked as Shipped Orders
ShipStation does not receive tracking status updates for orders Marked as Shipped. To get an accurate tracking status for these orders, please check the tracking status directly with the carrier.
If a shipment receives a tracking number, click on that tracking number anywhere it appears in ShipStation. You will be redirected to the carrier's tracking page, where you can view all tracking events provided by the carrier.
Access the tracking number in the following places:
In the Orders grid Sidebar:
In the Shipment widget of the Order Details screen:
In the Shipments grid:
In the Shipment Details screen:
In the Shipments grid, ShipStation includes status icons next to the tracking number in the Tracking # column to provide a quick view of the shipment status.
All tracking will show an unknown status until ShipStation receives the first tracking event update, usually on the first scan of the label or upon receipt of electronically submitted end of day forms.
A shipment is considered in transit as soon as the carrier receives the label data, which can happen on its first scan at the carrier's facility, or when the carrier receives the shipment data electronically.
The status will update to delivered once ShipStation receives the delivery confirmation from the carrier.
You can also select a status from the left-hand sidebar to view all shipments in the In Transit, Delivered, and Delivery Exception tracking statuses.
ShipStation will request tracking updates from the carriers for all selected shipments (or all shipments not yet in Delivered status, if no shipments are selected) and update the statuses accordingly.
Many of the carriers connected to ShipStation will transmit tracking events back to ShipStation automatically. For these carriers, auto-tracking enables the use of additional features including Delayed Shipment Notifications, Delivery Notifications, and ShipStation's Branded Tracking Page.
Most carriers and services do provide auto-tracking, but a few do not. For carriers that do not provide auto-tracking, the tracking status will remain unknown in ShipStation. Below is a list of carrier and service combinations that currently do not provide auto-tracking to ShipStation.
If a shipment uses any of the above carrier/service combinations, you will not be able to use Delayed Notifications, Delivery Notifications, or the Branded Tracking Page for those shipments.
For shipments sent via a fulfilment provider, you can get an update of the tracking status from the Shipments tab. Usually, the status will update automatically but you can manually update the status in the
Shipments > Fulfilments screen.
If you are using ShipStation's Legacy Layout, follow the instructions below to track shipments.
The tracking link in the Shipments tab links to the tracking page for the carrier used to ship the parcel. In rare instances, the carrier may not have a tracking page. In these cases, the tracking number will not be a clickable link.
In the Shipment Grid, locate the Tracking # column. Click the tracking number for the shipment to be redirected to the carrier's tracking page.
These icons appear in the Tracking # column on the Shipments Grid. Hover over the icon for a shipment to get additional information.
Delivery Status Unknown
An order's initial status or the carrier does not transmit status updates to ShipStation.
Anything between the carrier acknowledging the shipment up until delivery. Hover over the icon to get more details.
The carrier has dropped off the shipment at the destination.
The shipment has failed to reach its final destination due to issues such as rerouting back to the sender, an obstructed mailbox, the recipient refusing the package, or failed delivery attempts.
The carrier acknowledges that you have submitted a Void Shipment(s) request.
To view all orders in a specific shipment status, click on the appropriate status in the left-hand sidebar. Shipments will be assigned automatically to the appropriate status category.
Most carriers will periodically send tracking status updates to ShipStation.
To make sure the status you see is up-to-date, select the shipment(s) from the Shipment grid and click Track Shipment(s) to manually fetch the tracking information.
This video shows how to track and manage the shipments you've created. View the tracking number, create a return label, void a label, and create end of day forms.
This content features ShipStation's legacy layout and may not exactly reflect your current ShipStation layout experience.