DPD from ShipStation

How to set up billing, features, postal rates, notes, and troubleshooting tips for DPD from ShipStation.

DPD from ShipStation allows you to immediately start creating domestic and international shipping labels using DPD services without signing up for your own DPD account. Additionally, you can take advantage of ShipStation's pre-negotiated discounted rates with DPD.

DPD offers domestic service to England, Scotland, Wales, Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles, and international service to 24 countries.

DPD from ShipStation Requirements

  • Activate ShipStation Carriers by adding your payment method.

    You'll be prompted to enter your payment method the first time you attempt to create a label with any ShipStation Carrier, or you can add in advance in either your Carrier settings or Payments & Subscription settings.

  • Add funds to your ShipStation Balance.

    All ShipStation Carrier labels are purchased using the funds in your ShipStation Balance. The first time you add your payment method, you'll be prompted to add funds so you can begin purchasing labels right away.

Label & Shipment Requirements:

  • Weight and dimensions are required for all shipments.

  • DPD requires appropriate harmonization codes to be added to all customs declarations.

  • DPD requires both a first name and last name in the Ship To and Ship From addresses.

Activate ShipStation Carriers

Activating ShipStation Carriers requires adding your label payment method and agreeing to the carriers' Terms of Service. Once activated, you'll have access to all of the carriers available for your account's country.

To activate ShipStation Carriers:

  1. Click the Get Started button.

    ShipStation Carriers settings with arrow pointing to Get Started button
  2. Follow the on-screen instructions to enter your billing details, agree to the terms and conditions, and finish the setup.

Once completed, you can add funds to your ShipStation Balance and create labels with ShipStation Carriers.

Enable Auto-Funding For a Seamless Experience

We recommend enabling auto-funding to ensure your balance always has the funds for your label purchase needs.

Adding New ShipStation Carriers

ShipStation will sometimes add new carriers to the ShipStation Carriers roster! If you have already activated ShipStation Carriers and would like to start using the new carrier's services, you just need to update your ShipStation Carriers settings and agree to the new carrier's Terms of Service.

Go to Settings > Shipping > Carriers and click the Update button.

ShipStation Carriers settings showing a notification banner for new services and the Update button selected

Agree to the new carrier's terms and you're done! You can immediately start creating labels with the new carrier.

Available Features for DPD from ShipStation

DPD through ShipStation Carrier Services supports the following standard features:

Additional Features for DPD from ShipStation

DPD from ShipStation allows for the following additional features:

Feature

Description

Return Labels

DPD from ShipStation supports the creation of domestic return labels using any domestic service. Your customers will then need to drop these packages off at a local post office to be returned.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

File a Claim for Lost or Damaged Items

Qualifying shipments have a standard coverage up to £50 for loss, damage, or theft of items.

DPD from ShipStation Refund Request

Click the following link to file a claim for a lost or damaged shipment: ShipStation Refund Request Form. Claims will only be accepted within 21 days of the ship date.

To file for a lost or damaged shipment, you will be asked to provide the following to ShipStation support:

  • A sales receipt or invoice indicating the cost to acquire or manufacture items lost or damaged in shipment.

  • A photo of the damaged items OR indication from DPD that the parcel has been lost in shipment.

  • The tracking number of the label for the shipment.

  • The cost of the label.

Additional Details about DPD from ShipStation

  • All parcels must be dispatched from a location in England, Scotland, or Wales.

  • DPD labels cannot be voided in ShipStation.

  • Custom label messages and label branding are not available for DPD shipping labels. The Order Number will be printed on the label in the Ref field.

  • DPD restricts the customs description field to 25 characters. If the description exceeds this character limit, you may receive an error when attempting to create a label.

    By default, ShipStation uses the product name for the customs description field. If your product names exceed 25 characters, update the description field of the product record to a description that is 25 characters or fewer. This value will overwrite the customs description field for orders going forward.

  • DPD from ShipStation shipments are eligible for the standard £50 insurance coverage for loss, damage or theft of items. Additional carrier insurance is not available.

  • If your parcel is dropped off at your local DPD store before 12 noon it will have a greater chance of next-day delivery, however, this is not guaranteed. Your item will be delivered within 1-2 working days following drop-off.

Post-Shipping Charges

Certain courier-imposed fees may be assessed after you create a label and dispatch the parcel. 

These fees include, but are not limited to:

  • Excess weight surcharges

  • Out-of-area surcharges

  • Courier pickup-up surcharges

These fees are assessed by the courier and reported back to ShipStation. Once ShipStation has received notification of these charges, they will be billed to the credit card you set up for carrier fees.

DPD from ShipStation Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

What should I enter for State when shipping orders within the UK?

When a State field is required, we recommend you use the ISO 3166-2 abbreviation for the parcel destination.

Error when shipping to Norway: Missing mandatory field | invoice.invoiceDeliveryDetails.pidNumber

A PID (Norwegian personal identification number) must be provided for the recipient when shipping to Norway if:

  • The package value is over 1.000 NOK, and

  • The package does not contain books.

ShipStation will map this value to the TIN (Taxpayer Identification Number) field.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.