1. ShipStation
  2. Integrations Help
  3. Carriers

ShipStation Carrier Services: DPD

DPD offers domestic service to England, Scotland & Wales, Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, and Scilly Isles and international service to 24 countries.

Set Up Billing for ShipStation Carrier Services

ShipStation Carrier Services will automatically be added to your ShipStation account upon creation, but you'll need to provide billing information before you can create any labels.

You'll be prompted to add your billing information the first time you attempt to create a label, or you can follow the steps below to add the billing information in advance:

  1. Go to Account Settings (the wrench icon in the upper right).

    V3 Closeup of Toolbar. Red box highlights the wrench icon for Settings.

  2. Select Shipping then choose Carriers & Fulfillment from the left-hand sidebar.

    V3a_SET_SB_SHP_Carriers_and_Fulfillment_MRK.png

  3. Click the Setup link for ShipStation Carrier Services.

    ShipStation Carrier Service menu with arrow pointed to Setup link.

  4. Enter your billing information for the account and agree to terms and conditions.

    Note

    This billing information will be shared among any carrier options listed under ShipStation Carrier Services. Charges from ShipStation Carrier Services will appear on your credit card reports with the description “ShipStation Carrier Services".

Available Features

DPD through ShipStation Carrier Services supports for the following standard features:

Common ShipStation Features

Feature

Supported?

Domestic Shipping
Green checkmark

International Shipping
Green checkmark

Electronic Customs Submission
Green checkmark

Return Labels
Green checkmark

Estimated Rates
Green checkmark

Carrier Insurance
Red X mark

Tracking
Green checkmark

Automatic Tracking
Red X mark

End of Day (Electronic)
Red X mark

End of Day (PDF)
Red X mark

Label Branding
Red X mark

Label Messages
Red X mark

Multi-package Shipping
Red X mark

Multiple Accounts
Red X mark

Domestic Services

DPD Two Day

Parcel Saturday 10:30

Parcel Saturday 12:00

International Services

DPD Classic

Package Options

Package

Custom Packages

Confirmation Options

No Confirmation

Additional Features

DPD through ShipStation Carrier Services allows for the following additional features:

Feature

Description

Discounted Rates

DPD through ShipStation Carrier Services include access to pre-negotiated discounted rates!

Prepaid postage

All shipments created using DPD through ShipStation Carrier Services are prepaid, and use a shared pool of funds which is managed by ShipStation. You can also set up auto-funding so you always have funds available to create shipping labels.

Return Labels

DPD through ShipStation Carrier Services supports the creation of domestic return labels using any domestic service. Your customers will then need to drop these packages off at a local post office to be returned.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information which will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Available Rates

The tables below show the rates available for DPD drop-off services through ShipStation Carrier Services. Rates do not include VAT.

Zones, weight, dimensions

  • Zone 1: England, Scotland & Wales - excluding Scottish Highlands and Islands (all shipments must originate from Zone 1)

  • Zone 2: Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles

Parcel weight limit:

  • Domestic: ≤ 20KG

  • International: ≤ 31.5KG

Max Parcel Dimensions:

  • Domestic: Length ≤ 60cm, Width ≤ 60cm, Depth ≤ 60cm, Length + Girth: ≤ 2.45m

  • International: Length ≤ 1.75m, Girth ≤ 3m

Domestic Rates

Ship To Zone

Service

Weight

Rate

Zone 1

Saturday by 12:00pm - Drop Off

≤20KG

£13.80

Saturday by 10:30am - Drop Off

≤20KG

£20.70

Zone 2

Two Day - Drop Off

0 - ≤10KG

£21.28

International Rates

All available countries for DPD through ShipStation Carrier Services are listed in the table below. Countries not listed do not currently have service through this carrier method. As service to more countries becomes available, we will update this table accordingly.

Ship To Country

Rate

Ship To Country

Rate

Germany

£11.85

Portugal

£16.06

France

£10.75

Sweden

£16.06

Netherlands

£11.85

Poland

£14.39

Belgium

£11.85

Estonia

£26.40

Luxembourg

£11.85

Croatia

£26.40

Austria

£12.94

Hungary

£26.40

Denmark

£12.94

Slovenia

£17.86

Czech Republic

£15.64

Lithuania

£35.20

Italy

£17.60

Latvia

£24.33

Slovakia

£17.60

Bulgaria

£33.76

Spain

£17.60

Romania

£29.47

Finland

£23.79

Greece

£35.20

Integration Notes

Here are some things you should keep in mind about DPD through ShipStation Carrier Services:

  • All parcels must be dispatched from a location in England, Scotland, or Wales.

  • Weight and dimensions are required for all shipments.

  • DPD requires both a first name and last name in the Ship To and Ship From addresses.

  • Custom label messages and branding are not available for DPD shipping labels. Order Number will be printed on the label in the Ref field.

  • DPD shipments created through ShipStation Carrier Services are eligible for the standard £50 insurance coverage for loss, damage or theft of items. Additional carrier insurance is not available.

  • DPD labels cannot be voided in ShipStation.

Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

What should I enter for State when shipping orders within the UK?

When a State field is required, we recommend you use the ISO 3166-2 abbreviation for the parcel destination.

Related articles

Didn’t Find What You Were Looking For?