1. ShipStation Help UK
  2. Integrations Help Guide
  3. ShipStation Carrier Services

ShipStation Carrier Services: DPD

Details about using DPD via ShipStation: How to set up billing, features, postal rates, notes, and troubleshooting tips.

DPD offers domestic service to England, Scotland, Wales, Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles, and international service to 24 countries.

Set Up Billing for ShipStation Carrier Services

ShipStation Carrier Services is automatically added to your ShipStation account upon creation, but you'll need to provide billing information before you can create any labels.

You'll be prompted to add your billing information the first time you attempt to create a label, or you can follow the steps below to add the billing information in advance:

  1. Go to Account Settings.

    Closeup of Toolbar. The red box highlights the icon for Settings.

  2. Select Shipping then choose Carriers from the left-hand sidebar.

    V3__SET__SB__SHP_Carriers__MRK.png

  3. Click the Setup link for ShipStation Carrier Services.

    ShipStation Carrier Service menu with arrow pointed to Setup link.

  4. Enter your billing information for the account and agree to terms and conditions.

This billing information will be shared among any carrier options listed under ShipStation Carrier Services. Charges from ShipStation Carrier Services will appear on your credit card reports with the description “ShipStation Carrier Services".

Post-Billed Charges

Certain courier-imposed fees may be assessed after you create a label and dispatch the parcel. 

These fees include, but are not limited to:

  • Excess weight surcharges

  • Out of area surcharges

  • Courier pickup-up surcharges

These fees are assessed by the courier and reported back to ShipStation. Once ShipStation has received notification of these charges, they will be billed to the credit card you set up for carrier fees.

Available Features for DPD from ShipStation

DPD through ShipStation Carrier Services supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission*

Green checkmark. Supported feature. Yes.

Return Labels

Green checkmark. Supported feature. Yes.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

Red X mark. Unsupported feature. No.

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Red X mark. Unsupported feature. No.

End of Day (Electronic)

Red X mark. Unsupported feature. No.

End of Day (PDF)

Red X mark. Unsupported feature. No.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Red X mark. Unsupported feature. No.

Multi-package Shipping

Red X mark. Unsupported feature. No.

Multiple Accounts

Red X mark. Unsupported feature. No.

Domestic Services

DPD Two Day

DPD Next Day - Drop Off

Parcel Saturday 10:30

Parcel Saturday 12:00

International Services

DPD Classic

Package Options

Package

Custom Packages

Confirmation Options

No Confirmation

Additional Features for DPD from ShipStation

DPD through ShipStation Carrier Services allows for the following additional features:

Feature

Description

Discounted Rates

DPD through ShipStation Carrier Services includes access to pre-negotiated discounted rates!

Prepaid postage

All shipments created using DPD through ShipStation Carrier Services are prepaid and use a shared pool of funds that ShipStation manages. You can also set up auto-funding so you always have funds available to create shipping labels.

Return Labels

DPD through ShipStation Carrier Services supports the creation of domestic return labels using any domestic service. Your customers will then need to drop these packages off at a local post office to be returned.

Other Available Options

For a comprehensive list of other shipping options and which carriers support them, please review our Available Shipping Options by Carrier article.

Important

The Available Shipping Options by Carrier article lists all the shipping options available when using ShipStation. However, your carrier may offer shipping options that ShipStation does not include. If an option is not included in this list, that means the option is not supported in ShipStation.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

DPD from ShipStation Available Rates

The tables below show the rates available for DPD drop-off services through ShipStation Carrier Services. Rates do not include VAT.

Zones, weight, dimensions

  • Zone 1: England, Scotland & Wales - excluding Scottish Highlands and Islands (all shipments must originate from Zone 1)

  • Zone 2: Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles

Parcel weight limit:

  • Domestic: ≤ 20KG

  • International: ≤ 31.5KG

Max Parcel Dimensions:

  • Domestic: Length ≤ 60cm, Width ≤ 60cm, Depth ≤ 60cm, Length + Girth: ≤ 2.45m

  • International: Length ≤ 1.75m, Girth ≤ 3m

Domestic Rates - DPD from ShipStation

Ship To Zone

Service

Weight

Rate

Zone 1

Saturday by 12:00pm - Drop Off

≤20KG

£13.80

Saturday by 10:30am - Drop Off

≤20KG

£20.70

Next Day - Drop Off

≤20KG*

£6.59*

Zone 2

Two Day - Drop Off

0 - ≤10KG

£21.28

Next Day - Drop Off

0 - ≤10KG

£25.88

*Weights under 10KG will be £6.59. The rate increases incrementally per KG up to 20KG at £8.89.

International Rates - DPD from ShipStation

All available countries for DPD through ShipStation Carrier Services are listed in the table below. Countries not listed do not currently have service through this carrier method. As service to more countries becomes available, we will update this table accordingly.

Ship To Country

Rate

Ship To Country

Rate

Germany

£11.85

Portugal

£16.06

France

£10.75

Sweden

£16.06

Netherlands

£11.85

Poland

£14.39

Belgium

£11.85

Estonia

£26.40

Luxembourg

£11.85

Croatia

£26.40

Austria

£12.94

Hungary

£26.40

Denmark

£12.94

Slovenia

£17.86

Czech Republic

£15.64

Lithuania

£35.20

Italy

£17.60

Latvia

£24.33

Slovakia

£17.60

Bulgaria

£33.76

Spain

£17.60

Romania

£29.47

Finland

£23.79

Greece

£35.20

Additional Details about DPD from ShipStation

  • All parcels must be dispatched from a location in England, Scotland, or Wales.

  • Weight and dimensions are required for all shipments.

  • DPD labels cannot be voided in ShipStation.

  • DPD requires both a first name and last name in the Ship To and Ship From addresses.

  • Custom label messages and branding are not available for DPD shipping labels. Order Number will be printed on the label in the Ref field.

  • DPD shipments created through ShipStation Carrier Services are eligible for the standard £50 insurance coverage for loss, damage or theft of items. Additional carrier insurance is not available.

  • If your parcel is dropped off at your local DPD store before 12 noon it will have a greater chance of next-day delivery, however, this is not guaranteed. Your item will be delivered within 1-2 working days following drop off.

DPD from ShipStation Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

What should I enter for State when shipping orders within the UK?

When a State field is required, we recommend you use the ISO 3166-2 abbreviation for the parcel destination.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

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