Details about using DPD via ShipStation: How to set up billing, features, postal rates, notes, and troubleshooting tips.
DPD offers domestic service to England, Scotland, Wales, Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles, and international service to 24 countries.
ShipStation Carrier Services is automatically added to your ShipStation account upon creation, but you'll need to provide billing information before you can create any labels.
You'll be prompted to add your billing information the first time you attempt to create a label, or you can follow the steps below to add the billing information in advance:
-
Click the Setup up Carriers button for ShipStation Carrier Services.
Follow the on screen instructions to enter your billing information and agree to terms and conditions.
This billing information will be shared among any carrier options listed under ShipStation Carrier Services. Charges from ShipStation Carrier Services will appear on your credit card reports with the description “ShipStation Carrier Services".
Post-Billed Charges
Certain courier-imposed fees may be assessed after you create a label and dispatch the parcel.
These fees include, but are not limited to:
Excess weight surcharges
Out of area surcharges
Courier pickup-up surcharges
These fees are assessed by the courier and reported back to ShipStation. Once ShipStation has received notification of these charges, they will be billed to the credit card you set up for carrier fees.
DPD through ShipStation Carrier Services supports the following standard features:
DPD through ShipStation Carrier Services allows for the following additional features:
Feature |
Description |
|---|---|
Discounted Rates |
DPD through ShipStation Carrier Services includes access to pre-negotiated discounted rates! |
Prepaid postage |
All shipments created using DPD through ShipStation Carrier Services are prepaid and use a shared pool of funds that ShipStation manages. You can also set up auto-funding so you always have funds available to create shipping labels. |
Return Labels |
DPD through ShipStation Carrier Services supports the creation of domestic return labels using any domestic service. Your customers will then need to drop these packages off at a local post office to be returned. |
Qualifying shipments have a standard coverage up to £50 for loss, damage or theft of items.
ShipStation Refund Request
To file a claim for a lost or damaged shipment, click the following link: ShipStation Refund Request Form. Claims will only be accepted 30 days from the scheduled delivery date.
To file for a lost or damaged shipment, you will be asked to provide the following to ShipStation support:
A sales receipt or invoice indicating the cost to acquire or manufacture items lost or damaged in shipment.
A photo of the damaged items OR indication from DPD that the parcel has been lost in shipment.
The tracking number of the label for the shipment.
The cost of the label.
The tables below show the rates available for DPD drop-off services through ShipStation Carrier Services. Rates do not include VAT.
Zones, weight, dimensions
Zone 1: England, Scotland & Wales - excluding Scottish Highlands and Islands (all shipments must originate from Zone 1)
Zone 2: Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles
Parcel weight limit:
Domestic: ≤ 20KG
International: ≤ 31.5KG
Max Parcel Dimensions:
Domestic: Length ≤ 60cm, Width ≤ 60cm, Depth ≤ 60cm, Length + Girth: ≤ 2.45m
International: Length ≤ 1.75m, Girth ≤ 3m
Ship To Zone |
Service |
Weight |
Rate |
|---|---|---|---|
Zone 1 |
Saturday by 12:00pm - Drop Off |
≤20KG |
£13.80 |
Saturday by 10:30am - Drop Off |
≤20KG |
£20.70 |
|
Next Day - Drop Off |
≤20KG* |
£6.59* |
|
Zone 2 |
Two Day - Drop Off |
0 - ≤10KG |
£21.28 |
Next Day - Drop Off |
0 - ≤10KG |
£25.88 |
*Weights under 10KG will be £6.59. The rate increases incrementally per KG up to 20KG at £8.89.
All available countries for DPD through ShipStation Carrier Services are listed in the table below. Countries not listed do not currently have service through this carrier method. As service to more countries becomes available, we will update this table accordingly.
Ship To Country |
Rate |
Ship To Country |
Rate |
|---|---|---|---|
Germany |
£11.85 |
Portugal |
£16.06 |
France |
£10.75 |
Sweden |
£16.06 |
Netherlands |
£11.85 |
Poland |
£14.39 |
Belgium |
£11.85 |
Estonia |
£26.40 |
Luxembourg |
£11.85 |
Croatia |
£26.40 |
Austria |
£12.94 |
Hungary |
£26.40 |
Denmark |
£12.94 |
Slovenia |
£17.86 |
Czech Republic |
£15.64 |
Lithuania |
£35.20 |
Italy |
£17.60 |
Latvia |
£24.33 |
Slovakia |
£17.60 |
Bulgaria |
£33.76 |
Spain |
£17.60 |
Romania |
£29.47 |
Finland |
£23.79 |
Greece |
£35.20 |
All parcels must be dispatched from a location in England, Scotland, or Wales.
Weight and dimensions are required for all shipments.
DPD labels cannot be voided in ShipStation.
DPD requires both a first name and last name in the Ship To and Ship From addresses.
Custom label messages and branding are not available for DPD shipping labels. Order Number will be printed on the label in the Ref field.
DPD shipments created through ShipStation Carrier Services are eligible for the standard £50 insurance coverage for loss, damage or theft of items. Additional carrier insurance is not available.
If your parcel is dropped off at your local DPD store before 12 noon it will have a greater chance of next-day delivery, however, this is not guaranteed. Your item will be delivered within 1-2 working days following drop off.
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to troubleshoot or resolve |
|---|---|
What should I enter for State when shipping orders within the UK? |
When a State field is required, we recommend you use the ISO 3166-2 abbreviation for the parcel destination. |