How to set up billing, features, postal rates, notes, and troubleshooting tips for Evri from ShipStation.
Evri from Brand Variables: Brand Name is a shipping carrier included with your ShipStation account that delivers from and within the UK Mainland countries (England, Wales, and Scotland) and Northern Ireland. Our Evri rates for UK Mainland shipments range from £2.42 - £7.35, compared to the Royal Mail retail rates that range from £2.85 - £28.55.
Evri from ShipStation currently supports Domestic Drop-Off services only. To locate an Evri drop-off location near you, please use the Evri ParcelShop Finder.
To start creating labels for Evri from ShipStation, simply add your preferred billing method to ShipStation!
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Activate ShipStation Carriers by adding your payment method.
You'll be prompted to enter your payment method the first time you attempt to create a label with any ShipStation Carrier, or you can add in advance in either your Carrier settings or Payments & Subscription settings.
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Add funds to your ShipStation Balance.
All ShipStation Carrier labels are purchased using the funds in your ShipStation Balance. The first time you add your payment method, you'll be prompted to add funds so you can begin purchasing labels right away.
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Weight and dimensions are required for all Evri shipments.
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Evri requires both a first name and last name in the Ship To and Ship From addresses.
Activating ShipStation Carriers requires adding your label payment method and agreeing to the carriers' Terms of Service. Once activated, you'll have access to all of the carriers available for your account's country.
To activate ShipStation Carriers:
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Click the Get Started button.
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Follow the on-screen instructions to enter your billing details, agree to the terms and conditions, and finish the setup.
Once completed, you can add funds to your ShipStation Balance and create labels with ShipStation Carriers.
Enable Auto-Funding For a Seamless Experience
We recommend enabling auto-funding to ensure your balance always has the funds for your label purchase needs.
ShipStation will sometimes add new carriers to the ShipStation Carriers roster! If you have already activated ShipStation Carriers and would like to start using the new carrier's services, you just need to update your ShipStation Carriers settings and agree to the new carrier's Terms of Service.
Go to Settings > Shipping > Carriers and click the Update button.
Agree to the new carrier's terms and you're done! You can immediately start creating labels with the new carrier.
Evri from ShipStation supports the following standard features:
The following table provides further details about Evri services:
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Service |
Description |
|---|---|
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Courier Collection: Schedule Pickup |
You can create a label using either of Evri’s Courier Collection services (Evri Domestic or Evri Postable) available in ShipStation. Once you create a label, we automatically send a pickup request to Evri for the following business day. The collection cost will be included in the label fee. To change or cancel Courier Collection requests, you must contact ShipStation support. Cutoff time for collection is just past midnight. For example, if you need service for tomorrow, the latest time you can submit the collection request is by 00:59AM on 25/05/23. |
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Postable |
"Postable" means anything that can fit into a letterbox, such as large letters, books, or small toys. Residential and workplace deliveries of Postable packages do not require a person to receive the package. Items that can be sent as Postable may be:
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Evri from ShipStation allows for the following additional features:
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Feature |
Description |
|---|---|
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Discounted Rates |
Evri from ShipStation includes access to pre-negotiated discounted rates! |
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Confirmation Option Fee |
There is a £0.85 fee for using Proof of Delivery and Household Signature Confirmation options. |
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Return Labels |
Evri from ShipStation supports the creation of domestic return labels for shipments from UK Mainland to UK Mainland countries (England, Wales, and Scotland), or for shipments from Northern Ireland, the Highlands, or Islands to the UK Mainland. No returns for Northern IrelandCurrently, shipments to Northern Ireland from the UK Mainland are not eligible for return services using Evri. |
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Find the closest Drop-off location |
Visit the ParcelShop Finder on the Evri website to locate your closest drop-off location. |
Qualifying shipments have a standard coverage up to £20. To qualify for coverage, the shipment must weigh greater than 1kg and must not be on the list of prohibited/non-covered items.
Refund Requests for Evri from ShipStation
To file a claim for a lost or damaged shipment, click the following link: ShipStation Refund Request Form. Claims will only be accepted within 30 days of the ship date.
Please note that the ShipStation compensation policy may differ from the policies for a direct integration with Evri.
To file for a lost or damaged shipment, you will be asked to provide the following to ShipStation support:
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A sales receipt or invoice indicating the cost to acquire or manufacture items lost or damaged in shipment.
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A photo of the damaged items OR indication from Evri that the parcel has been lost in shipment.
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The tracking number of the label for the shipment.
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The cost of the label.
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The Ship From Location used to create Evri labels must be in the UK Mainland (England, Wales, or Scotland).
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Custom label messages and branding are not available for Evri shipping labels. The Order Number will be printed on the label in the Reference field.
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ShipStation includes free standard coverage up to £20 for shipments that are over 1 kg and the contents of the shipment do not fall under the prohibited/non-covered items listed at the link below. The £20 coverage includes the cost of the label purchased from ShipStation.
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Refer to this Evri guide for items that are either not covered or prohibited: What I can and cannot send
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Additional carrier insurance is not available for Evri from ShipStation shipments. If you'd like to add insurance to your shipments, you must purchase it from a third party.
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International shipments are not available for shipments created using Evri from ShipStation. If you would like to use Evri for international shipping, you'll need to connect a corporate Evri account to ShipStation instead.
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Evri labels cannot be voided in ShipStation.
Post-Shipping Charges
Certain courier-imposed fees may be assessed after you create a label and dispatch the parcel.
These fees include, but are not limited to:
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Excess weight surcharges
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Out-of-area surcharges
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Courier pickup-up surcharges
These fees are assessed by the courier and reported back to ShipStation. Once ShipStation has received notification of these charges, they will be billed to the credit card you set up for carrier fees.
Here are some common issues, potential causes, and troubleshooting tips.
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Issue |
How to Troubleshoot or Resolve |
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Undelivered or Lost Shipments |
What to do: For undelivered or lost shipments, please contact ShipStation at support@shipstation.co.uk for assistance. Do not contact Evri as they cannot assist you with this specific service. |
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What should I enter for State when shipping orders within the UK? |
When a State field is required, we recommend you use the ISO 3166-2 abbreviation for the parcel destination. |
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Unable to see Evri rates in the Rate Calculator |
What to do: When using the Rate Calculator for Evri shipments, you must select a Service Class level as Show All. |