Details about using Hermes via ShipStation: How to set up billing, features, postal rates, notes, and troubleshooting tips.
Hermes delivers from and within the UK Mainland countries (England, Wales, and Scotland) and Northern Ireland.
Our Hermes rates for UK Mainland shipments range from £2.42 - £7.35, compared to the Royal Mail retail rates that range from £2.85 - £28.55.
Hermes via ShipStation Carrier Services currently supports Domestic Drop-Off services only. To locate a Hermes drop-off location near you, please use the Hermes' ParcelShop Finder.
ShipStation Carrier Services is automatically added to your ShipStation account upon creation, but you'll need to provide billing information before you can create any labels.
You'll be prompted to add your billing information the first time you attempt to create a label, or you can follow the steps below to add the billing information in advance:
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Click the Setup up Carriers button for ShipStation Carrier Services.
Follow the on screen instructions to enter your billing information and agree to terms and conditions.
This billing information will be shared among any carrier options listed under ShipStation Carrier Services. Charges from ShipStation Carrier Services will appear on your credit card reports with the description “ShipStation Carrier Services".
Post-Billed Charges
Certain courier-imposed fees may be assessed after you create a label and dispatch the parcel.
These fees include, but are not limited to:
Excess weight surcharges
Out of area surcharges
Courier pickup-up surcharges
These fees are assessed by the courier and reported back to ShipStation. Once ShipStation has received notification of these charges, they will be billed to the credit card you set up for carrier fees.
Hermes through ShipStation Carrier Services supports the following standard features:
Hermes through ShipStation Carrier Services allows for the following additional features:
Feature |
Description |
|---|---|
Discounted Rates |
Hermes through ShipStation Carrier Services includes access to pre-negotiated discounted rates! |
Prepaid postage |
All shipments created using Hermes through ShipStation Carrier Services are prepaid and use a shared pool of funds managed by ShipStation. You can also set up auto-funding so you always have funds available to create shipping labels. |
Confirmation Option Fee |
There is a £0.85 fee for using a Proof of Delivery and Household Signature Confirmation options. |
Return Labels |
Hermes through ShipStation Carrier Services supports the creation of domestic return labels for shipments from UK Mainland to UK Mainland countries (England, Wales, and Scotland), or for shipments from Northern Ireland, the Highlands, or Islands to the UK Mainland. NoteCurrently, shipments to Northern Ireland from the UK Mainland are not eligible for return services using Hermes. |
Find the closest Drop-off location |
Visit the ParcelShop Finder on the Hermes website to locate your closest drop-off location. |
Qualifying shipments have a standard coverage up to £20. To qualify for coverage, the shipment must weigh greater than 1kg and must not be on the list of prohibited/non-covered items.
ShipStation Refund Request
To file a claim for a lost or damaged shipment, click the following link: ShipStation Refund Request Form. Claims will only be accepted 30 days from the scheduled delivery date.
To file for a lost or damaged shipment, you will be asked to provide the following to ShipStation support:
A sales receipt or invoice indicating the cost to acquire or manufacture items lost or damaged in shipment.
A photo of the damaged items OR indication from Hermes that the parcel has been lost in shipment.
The tracking number of the label for the shipment.
The cost of the label.
The Ship From Location used to create Hermes labels must be in the UK Mainland (England, Wales, or Scotland).
Weight and dimensions are required for all shipments.
Hermes requires both a first name and last name in the Ship To and Ship From addresses.
Custom label messages and branding are not available for Hermes shipping labels. Order Number will be printed on the label in the Reference field.
No carrier insurance is available for Hermes shipments through ShipStation Carrier Services. If you'd like to add insurance to your shipments, you must purchase it from a third party.
International shipments are not available for shipments created using Hermes through ShipStation Carrier Services. If you would like to use Hermes for international shipping, you'll need to connect a corporate Hermes account to ShipStation instead.
Hermes labels cannot be voided in ShipStation.
ShipStation includes free standard coverage up to £20 for shipments that are over 1 kg and the contents of the shipment do not fall under the prohibited/non-covered items listed at the link below. The £20 coverage includes the cost of the label purchased from ShipStation.
Refer to this Hermes guide for items that are either not covered or prohibited: What I can and cannot send
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to troubleshoot or resolve |
|---|---|
Undelivered or Lost Shipments |
For undelivered or lost shipments, please contact us and do not contact Hermes directly. Hermes will not assist you with this specific service. |
What should I enter for State when shipping orders within the UK? |
When a State field is required, we recommend you use the ISO 3166-2 abbreviation for the parcel destination. |
Why am I not able to see Hermes rates in the Rate Browser? |
When using the Rate Browser for Hermes shipments, you must select a Service Class level as Show All. |