Hermes delivers from and within the UK Mainland countries (England, Wales, and Scotland) and Northern Ireland, as well as internationally.
Our Hermes rates for UK Mainland shipments range from £2.25 - £8.05, compared to the Royal Mail retail rates that range from £2.85 - £28.55.
Hermes via ShipStation Carrier Services currently supports Domestic Drop-Off services only. To locate a Hermes drop-off location near you, please use the Hermes' ParcelShop Finder.
ShipStation Carrier Services will automatically be added to your ShipStation account upon creation, but you'll need to provide billing information before you can create any labels.
You'll be prompted to add your billing information the first time you attempt to create a label, or you can follow the steps below to add the billing information in advance:
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Click the Setup link for ShipStation Carrier Services.
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Enter your billing information for the account and agree to terms and conditions.
Note
This billing information will be shared among any carrier options listed under ShipStation Carrier Services. Charges from ShipStation Carrier Services will appear on your credit card reports with the description “ShipStation Carrier Services".
Hermes through ShipStation Carrier Services supports the following standard features:
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Common ShipStation Features |
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Additional Features
Hermes through ShipStation Carrier Services allows for the following additional features:
Feature |
Description |
|---|---|
Discounted Rates |
Hermes through ShipStation Carrier Services includes access to pre-negotiated discounted rates! |
Prepaid postage |
All shipments created using Hermes through ShipStation Carrier Services are prepaid and use a shared pool of funds managed by ShipStation. You can also set up auto-funding so you always have funds available to create shipping labels. |
Return Labels |
Hermes through ShipStation Carrier Services supports the creation of domestic return labels for shipments from UK Mainland to UK Mainland countries (England, Wales, and Scotland), or for shipments from Northern Ireland, the Highlands, or Islands to the UK Mainland. NoteCurrently, shipments to Northern Ireland from the UK Mainland are not eligible for return services using Hermes. |
Find the closest Drop-off location |
Visit the ParcelShop Finder on the Hermes website to locate your closest drop-off location. |
This table shows the rates available for Hermes labels through ShipStation Carrier Services. Rates do not include VAT:
Parcel maximum weight: 15KG
Parcel Dimensions:
Small: Length ≤ 45cm, Width ≤ 35cm, Depth ≤ 16cm
Medium: Length ≤ 120cm, Length + (Shortest dimension * 2) < 245cm
Domestic Rates
Weight |
Parcel Size |
To UK Mainland |
To Northern Ireland |
To Highlands & Islands |
|---|---|---|---|---|
< 2 kg |
Small |
£2.25 |
£3.05 |
£6.55 |
< 2 kg |
Medium |
£3.15 |
£4.14 |
£6.65 |
2 - 5 kg |
Small or Medium |
£4.59 |
£5.30 |
£6.75 |
5 - 10 kg |
Small or Medium |
£5.95 |
£7.40 |
£6.75 |
10 - 15 kg |
Small or Medium |
£8.05 |
£8.40 |
£8.75 |
Remember these points about Hermes through ShipStation Carrier Services:
The Ship From Location used to create Hermes labels must be in the UK Mainland (England, Wales, or Scotland).
Weight and dimensions are required for all shipments.
Hermes requires both a first name and last name in the Ship To and Ship From addresses.
Custom label messages and branding are not available for Hermes shipping labels. Order Number will be printed on the label in the Reference field.
No carrier insurance is available for Hermes shipments through ShipStation Carrier Services. If you'd like to add insurance to your shipments, you must purchase it from a third party.
International shipments are not available for shipments created using Hermes through ShipStation Carrier Services. If you would like to use Hermes for international shipping, you'll need to connect a corporate Hermes account to ShipStation instead.
Hermes labels cannot be voided in ShipStation.
Refer to this Hermes guide for items that are either not covered or prohibited: What I can and cannot send
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to troubleshoot or resolve |
|---|---|
What should I enter for State when shipping orders within the UK? |
When a State field is required, we recommend you use the ISO 3166-2 abbreviation for the parcel destination. |
Why am I not able to see Hermes rates in the Rate Browser? |
When using the Rate Browser for Hermes shipments, you must select a Service Class level as Show All. |