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ShipStation Carrier Services: Hermes

Hermes delivers from and within the UK Mainland countries (England, Wales, and Scotland) and Northern Ireland, as well as internationally.

Our Hermes rates for UK Mainland shipments range from £2.25 - £8.05, compared to the Royal Mail retail rates that range from £2.85 - £28.55.

Hermes via ShipStation Carrier Services currently supports Domestic Drop-Off services only. To locate a Hermes drop-off location near you, please use the Hermes' ParcelShop Finder.

Important

For a limited time, you can send your Hermes parcels under 2kg for only £1.69 + VAT with ShipStation Carrier Services. No hassle, paperwork, or commitments.

Set Up Billing for ShipStation Carrier Services

ShipStation Carrier Services will automatically be added to your ShipStation account upon creation, but you'll need to provide billing information before you can create any labels.

You'll be prompted to add your billing information the first time you attempt to create a label, or you can follow the steps below to add the billing information in advance:

  1. Go to Account Settings (the wrench icon in the upper right).

    V3 Closeup of Toolbar. Red box highlights the wrench icon for Settings.

  2. Select Shipping then choose Carriers & Fulfillment from the left-hand sidebar.

    V3a_SET_SB_SHP_Carriers_and_Fulfillment_MRK.png

  3. Click the Setup link for ShipStation Carrier Services.

    ShipStation Carrier Service menu with arrow pointed to Setup link.

  4. Enter your billing information for the account and agree to terms and conditions.

    Note

    This billing information will be shared among any carrier options listed under ShipStation Carrier Services. Charges from ShipStation Carrier Services will appear on your credit card reports with the description “ShipStation Carrier Services".

Available Features

Hermes through ShipStation Carrier Services supports the following standard features:

Common ShipStation Features

Feature

Supported?

Domestic Shipping
Green checkmark

International Shipping
Red X mark

Electronic Customs Submission
Grey dash icon

Return Labels
Green checkmark

Estimated Rates
Green checkmark

Carrier Insurance
Red X mark

Tracking
Green checkmark

Automatic Tracking
Green checkmark

End of Day (Electronic)
Red X mark

End of Day (PDF)
Red X mark

Label Branding
Red X mark

Label Messages
Red X mark

Multi-package Shipping
Red X mark

Multiple Accounts
Red X mark

Domestic Services

Hermes Domestic - ParcelShop Dropoff

Package Options

Package

Custom Packages

Confirmation Options

No Confirmation

Additional Features

Hermes through ShipStation Carrier Services allows for the following additional features:

Feature

Description

Discounted Rates

Hermes through ShipStation Carrier Services include access to pre-negotiated discounted rates!

Prepaid postage

All shipments created using Hermes through ShipStation Carrier Services are prepaid, and use a shared pool of funds which is managed by ShipStation. You can also set up auto-funding so you always have funds available to create shipping labels.

Return Labels

Hermes through ShipStation Carrier Services supports the creation of domestic return labels for shipments from UK Mainland to UK Mainland countries (England, Wales, and Scotland), or for shipments from Northern Ireland, the Highlands, or Islands to the UK Mainland.

Note

Currently, shipments to Northern Ireland from the UK Mainland are not eligible for return services using Hermes.

Find closest Drop-off location

Visit the ParcelShop Finder on the Hermes website to locate your closest drop-off location.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information which will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Available Rates

This table shows the rates available for Hermes labels through ShipStation Carrier Services. Rates do not include VAT:

Parcel maximum weight: 15KG

Parcel Dimensions:

  • Small: Length ≤ 45cm, Width ≤ 35cm, Depth ≤ 16cm

  • Medium: Length ≤ 120cm, Length + (Shortest dimension * 2) < 245cm

Domestic Rates

Weight

Parcel Size

To UK Mainland

To Northern Ireland

To Highlands & Islands

< 2 kg

Small

£2.25

£3.05

£6.55

< 2 kg

Medium

£3.15

£4.14

£6.65

2 - 5 kg

Small or Medium

£4.59

£5.30

£6.75

5 - 10 kg

Small or Medium

£5.95

£7.40

£6.75

10 - 15 kg

Small or Medium

£8.05

£8.40

£8.75

Integration Notes

Remember these points about Hermes through ShipStation Carrier Services:

  • The Ship From Location used to create Hermes labels must be in the UK Mainland (England, Wales, or Scotland).

  • Weight and dimensions are required for all shipments.

  • Hermes requires both a first name and last name in the Ship To and Ship From addresses.

  • Custom label messages and branding are not available for Hermes shipping labels. Order Number will be printed on the label in the Reference field.

  • No carrier insurance is available for Hermes shipments through ShipStation Carrier Services. If you'd like to add insurance to your shipments, you must purchase from a third party.

  • International shipments are not available for shipments created using Hermes through ShipStation Carrier Services. If you would like to use Hermes for international shipping, you'll need to connect a corporate Hermes account to ShipStation instead.

  • Hermes labels cannot be voided in ShipStation.

Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

What should I enter for State when shipping orders within the UK?

When a State field is required, we recommend you use the ISO 3166-2 abbreviation for the parcel destination.

Why am I not able to see Hermes rates in the Rate Browser?

When using the Rate Browser for Hermes shipments, you must select a Service Class level as Show All.

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