Parcelforce from ShipStation is a shipping carrier included with your ShipStation account that provides domestic shipping within the UK. Our partnership with Parcelforce provides you up to 78% off retail Parcelforce rates. Parcelforce offers domestic service to England, Scotland, Wales, Northern Ireland, Isle of Man, the Scottish Highlands, Islands, and Scilly Isles.
To start creating labels for Parcelforce from ShipStation, simply add your preferred payment method to ShipStation!
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Activate ShipStation Carriers by adding your payment method.
You'll be prompted to enter your payment method the first time you attempt to create a label with any ShipStation Carrier, or you can add in advance in either your Carrier settings or Payments & Subscription settings.
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Add funds to your ShipStation Balance.
All ShipStation Carrier labels are purchased using the funds in your ShipStation Balance. The first time you add your payment method, you'll be prompted to add funds so you can begin purchasing labels right away.
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Weight and dimensions are required for all Parcelforce shipments.
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All shipments through Parcelforce must include a Ship To and Ship From Phone Number.
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Parcelforce requires both a first name and last name in the Ship To and Ship From addresses.
Activating ShipStation Carriers requires adding your label payment method and agreeing to the carriers' Terms of Service. Once activated, you'll have access to all of the carriers available for your account's country.
To activate ShipStation Carriers:
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Click the Get Started button.
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Follow the on-screen instructions to enter your billing details, agree to the terms and conditions, and finish the setup.
Once completed, you can add funds to your ShipStation Balance and create labels with ShipStation Carriers.
Enable Auto-Funding For a Seamless Experience
We recommend enabling auto-funding to ensure your balance always has the funds for your label purchase needs.
ShipStation will sometimes add new carriers to the ShipStation Carriers roster! If you have already activated ShipStation Carriers and would like to start using the new carrier's services, you just need to update your ShipStation Carriers settings and agree to the new carrier's Terms of Service.
Go to Settings > Shipping > Carriers and click the Update button.
Agree to the new carrier's terms and you're done! You can immediately start creating labels with the new carrier.
Parcelforce Worldwide from ShipStation supports the following standard features:
Parcelforce Worldwide from ShipStation allows for the following additional features:
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Feature |
Description |
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Return Labels |
Parcelforce Worldwide from ShipStation supports the creation of domestic return labels using either the Express 24 or Express 48 services. Your customers will then need to drop these packages off at a local post office to be returned. |
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Custom label messages and branding are not available for Parcelforce shipping labels. The Order Number will be printed on the label in the Sender Reference field.
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Parcelforce from ShipStation shipments are eligible for the standard £100 or £200 coverage for loss, damage, or theft of items, depending on the service used. See Parcelforce's page on Inclusive compensation for the details on the standard coverage level for each Parcelforce service. Additional carrier insurance is not available.
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All Parcelforce shipments will require a signature upon delivery.
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Parcelforce labels cannot be voided in ShipStation.
Post-Shipping Charges
Certain courier-imposed fees may be assessed after you create a label and dispatch the parcel.
These fees include, but are not limited to:
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Excess weight surcharges
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Out-of-area surcharges
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Courier pickup-up surcharges
These fees are assessed by the courier and reported back to ShipStation. Once ShipStation has received notification of these charges, they will be billed to the credit card you set up for carrier fees.
Qualifying shipments include standard coverage up to £100 or £200 for loss, damage, or theft of items, depending on the service used.
Parcelforce from ShipStation Refund Request
Click the following link to file a claim for a lost or damaged shipment: ShipStation Refund Request Form. Claims will only be accepted within 28 days of the ship date.
To file for a lost or damaged shipment, you will be asked to provide the following to ShipStation support:
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A sales receipt or invoice indicating the cost to acquire or manufacture items lost or damaged in shipment.
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A photo of the damaged items OR indication from Parcelforce that the parcel has been lost in shipment.
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The tracking number of the label for the shipment.
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The cost of the label.
Here are some common issues, potential causes, and troubleshooting tips.
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Issue |
How to Troubleshoot or Resolve |
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What should I enter for State when shipping orders within the UK? |
When a State field is required, we recommend you use the ISO 3166-2 abbreviation for the parcel destination. |