ShipStation Carrier Services: Parcelforce Worldwide

Details about using Parcelforce via ShipStation: How to set up billing, features, postal rates, notes, and troubleshooting tips.

Parcelforce offers domestic service to England, Scotland, Wales, Northern Ireland, Isle of Man, the Scottish Highlands, Islands, and Scilly Isles.

Our partnership with Parcelforce provides you up to 78% off retail Parcelforce rates.

Set Up Billing for ShipStation Carrier Services

ShipStation Carrier Services is automatically added to your ShipStation account upon creation, but you'll need to provide billing information before you can create any labels.

You'll be prompted to add your billing information the first time you attempt to create a label, or you can follow the steps below to add the billing information in advance:

  1. Click the Setup up Carriers button for ShipStation Carrier Services.

    ShipStation Carrier Service menu with arrow pointed to Setup link.
  2. Follow the on screen instructions to enter your billing information and agree to terms and conditions.

This billing information will be shared among any carrier options listed under ShipStation Carrier Services. Charges from ShipStation Carrier Services will appear on your credit card reports with the description “ShipStation Carrier Services".

Post-Billed Charges

Certain courier-imposed fees may be assessed after you create a label and dispatch the parcel. 

These fees include, but are not limited to:

  • Excess weight surcharges

  • Out of area surcharges

  • Courier pickup-up surcharges

These fees are assessed by the courier and reported back to ShipStation. Once ShipStation has received notification of these charges, they will be billed to the credit card you set up for carrier fees.

Available Features for Parcelforce from ShipStation

Parcelforce Worldwide through ShipStation Carrier Services supports the following standard features:

Additional Features for Parcelforce from ShipStation

Parcelforce Worldwide through ShipStation Carrier Services allows for the following additional features:

Feature

Description

Discounted Rates

Parcelforce Worldwide through ShipStation Carrier Services includes access to pre-negotiated discounted rates!

Prepaid postage

All shipments created using Parcelforce Worldwide through ShipStation Carrier Services are prepaid and use a shared pool of funds managed by ShipStation. You can also set up auto-funding so you always have funds available to create shipping labels.

Return Labels

Parcelforce Worldwide through ShipStation Carrier Services supports the creation of domestic return labels using either the Express 24 or Express 48 services. Your customers will then need to drop these packages off at a local post office to be returned.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Filing for Lost or Damaged Items

Qualifying shipments have a standard coverage up to £100 or £200 for loss, damage or theft of items, depending on the service used.

ShipStation Refund Request

To file a claim for a lost or damaged shipment, click the following link: ShipStation Refund Request Form. Claims will only be accepted 30 days from the scheduled delivery date.

To file for a lost or damaged shipment, you will be asked to provide the following to ShipStation support:

  • A sales receipt or invoice indicating the cost to acquire or manufacture items lost or damaged in shipment.

  • A photo of the damaged items OR indication from ParcelForce that the parcel has been lost in shipment.

  • The tracking number of the label for the shipment.

  • The cost of the label.

Available Rates for Parcelforce from ShipStation

The tables below show the rates available for Parcelforce drop-off services through ShipStation Carrier Services. Check the Parcelforce branch finder to find a drop off location near you. Rates do not include VAT.

Zones, weight, dimensions

Zone definitions as defined by Parcelforce

  • Zone 1: England, Wales & Scotland (excluding Highlands & Islands)

  • Zone 2: Highlands & Islands of Scotland

  • Zone 3: Isle of Man & Isle of Scilly

  • Northern Ireland

Parcel Weight limit for all services: ≤30KG

Parcel Dimensions:

  • All services except Express 48 Large: Length ≤ 1.5m, length + girth ≤ 3m

  • Express 48 Large: Length ≤ 2.5m, length + girth ≤ 5m

    Note

    Express 48 Large does not appear as it's own service in ShipStation but will be used if Express 48 is selected as the service and the parcel weight or dimensions are above the standard service maximums.

    Express 48 Large shipments can only be dropped off and picked up from Parcelforce Worldwide Depots.

Domestic Rates - Parcelforce from ShipStation

Ship From Zone

Ship To Zone

Available Services

Rate

Zone 1

Zone 1 & Northern Ireland

Express 48 - Post Office Drop

£7.65

Express 24 - Post Office Drop

£8.85

Express AM - Post Office Drop

£10.29

Express 10 - Post Office Drop

£14.70

Express 9 - Post Office Drop

£18.29

Express 48 Large - Depot Drop Off

£27.28

Zone 2 & 3

Express 48 - Post Office Drop

£7.65

Express 24 - Post Office Drop

£8.85

Zone 2

Zone 1, 2, 3 & Northern Ireland

Express 48 - Post Office Drop

£7.65

Express 24 - Post Office Drop

£8.85

Zone 3

Zone 1, 2, 3 & Northern Ireland

Express 48 - Post Office Drop

£7.65

Express 24 - Post Office Drop

£8.85

Northern Ireland

Zone 1 & Northern Ireland

Express 48 - Post Office Drop

£7.65

Express 24 - Post Office Drop

£8.85

Express AM - Post Office Drop

£10.29

Express 10 - Post Office Drop

£14.70

Express 9 - Post Office Drop UK

£18.29

Express 48 Large - Depot Drop Off

£27.28

Zone 2 & 3

Express 48 - Post Office Drop

£7.65

Express 24 - Post Office Drop

£8.85

Manual Handling Surcharge

All items with a length between 1.1m and 1.5m or with a second-largest dimension greater than 0.7m attract the manual handling surcharge of £2.95 which will come through post-label billing.

See ParcelForce's Pricing and Surcharge page for more information.

Additional Details about Parcelforce from ShipStation

  • Weight and dimensions are required for all shipments.

  • All shipments through Parcelforce Worldwide must include a Ship To and Ship From Phone Number.

  • Parcelforce Worldwide requires both a first name and last name in the Ship To and Ship From addresses.

  • Custom label messages and branding are not available for Parcelforce Worldwide shipping labels. Order Number will be printed on the label in the Sender Reference field.

  • Parcelforce shipments created through ShipStation Carrier Services are eligible for the standard £100 or £200 insurance coverage for loss, damage or theft of items, depending on the service used. See Parcelforce's page on Inclusive compensation for the details on the standard coverage level for each Parcelforce service. Additional carrier insurance is not available.

  • All Parcelforce Worldwide shipments will require a signature upon delivery.

  • Parcelforce Worldwide labels cannot be voided in ShipStation.

Parcelforce from ShipStation Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

What should I enter for State when shipping orders within the UK?

When a State field is required, we recommend you use the ISO 3166-2 abbreviation for the parcel destination.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.