Details about ShipStation's DPD Local integration. Includes requirements, connection process, features, integration notes, and troubleshooting.
DPD Local is one of the UK's top time-sensitive carriers, providing both local and international services. This page explains how to connect your DPD Local account to ShipStation and provides an overview of the integration's available features.
Contact DPD Local Sales to open a new account.
Connection Requirements:
A DPD Local account.
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Your DPD Local account Username and Password.
You MUST reset the password from your temporary login credentials to a permanent one before you connect to ShipStation. If not, you will receive an error when trying to connect your account.
Label Requirements:
Contact your DPD Local Account Manager to let them know you intend to use ShipStation and for instructions to create test labels.
DPD Local must approve your test labels! Failure to get approval before you start dispatching DPD Local parcels via ShipStation could result in the suspension of your account!
DPD-issued Citizen printers may experience issues with printing the correct label size. If you encounter printing issues, please see the Set Up Printers in MacOS or Set Up Printer in Windows help article for detailed information on how to configure your printer.
To connect your DPD Local account to ShipStation:
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Select the DPD Local tile and click Connect.
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Enter your DPD Local Username and Password, then choose an Account Nickname to identify the account in ShipStation.
Click Connect to finish.
Once you've connected your account, you'll be able to select DPD Local services for shipments in ShipStation. However, before dispatching any parcels with DPD Local labels, follow your DPD Local account manager's instructions to print test labels and get them approved! Once approved, you may begin dispatching parcels using DPD Local labels created in ShipStation.
Service |
IOSS Requirements |
|---|---|
DPD Direct Service |
An IOSS number is required for all B2C parcels to Europe with a value less than 150 Euro. |
DPD Classic by Road |
Countries where you can send B2C parcels with a value less than 150 Euro without an IOSS registration number:
|
DPD Local labels cannot be voided in ShipStation at this time.
There is no option for multi-package shipping in ShipStation's Legacy layout. It is only available in the current layout.
DPD restricts the export of certain items to the EU. Review the PDF that lists items not accepted for EU export by DPDgroup.
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to troubleshoot or resolve |
|---|---|
Error Message: Bad Request: consignment[0].totalWeight:Maximum value exceeded TransactionID |
DPD Classic By Road requires a minimum weight of 200g. |
Error Message: Invalid tax identifier. Be sure to use EORI for international shipments from the UK. |
You may receive an error if you attempt to use a VAT number instead of an EORI number. This does not necessarily mean the VAT code is invalid itself, but that you should be using an EORI code to ship internationally via DPD Local and not a VAT number. |