DPD Local

Details about ShipStation's DPD Local integration. Includes requirements, connection process, features, integration notes, and troubleshooting.

DPD Local is one of the UK's top time-sensitive carriers, providing both local and international services. This page explains how to connect your DPD Local account to ShipStation and provides an overview of the integration's available features.

Contact DPD Local Sales to open a new account.

DPD Local Requirements

Connection Requirements:

  • A DPD Local account.

  • Your DPD Local account Username and Password.

    You MUST reset the password from your temporary login credentials to a permanent one before you connect to ShipStation. If not, you will receive an error when trying to connect your account.

  • Contact your DPD Local Account Manager to let them know you intend to use ShipStation and for instructions to create test labels.

  • DPD Local must approve your test labels! Failure to get approval before you start dispatching DPD Local parcels via ShipStation could result in the suspension of your account!

Connect a DPD Local Account to ShipStation

To connect your DPD Local account to ShipStation:

  1. Select the DPD Local tile and click Connect.

    DPD Local logo
  2. Enter your DPD Local Username and Password, then choose an Account Nickname to identify the account in ShipStation.

    DPD Local registration form
  3. Click Connect to finish.

Once you've connected your account, you'll be able to select DPD Local services for shipments in ShipStation. However, before dispatching any parcels with DPD Local labels, follow your DPD Local account manager's instructions to print test labels and get them approved! Once approved, you may begin dispatching parcels using DPD Local labels created in ShipStation.

Available Features for DPD Local

ShipStation's integration with DPD Local supports the following standard features:

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

DPD IOSS Details

Service

IOSS Requirements

DPD Direct Service

An IOSS number is required for all B2C parcels to Europe with a value less than 150 Euro.

DPD Classic by Road

Countries where you can send B2C parcels with a value less than 150 Euro without an IOSS registration number:

  • Ireland

  • Germany

  • Spain

  • Italy

  • Austria

  • Netherlands

  • France

Additional Details for the DPD Local Integration

  • DPD Local labels cannot be voided in ShipStation at this time.

  • There is no option for multi-package shipping in ShipStation's Legacy layout. It is only available in the current layout.

  • DPD restricts the export of certain items to the EU. Review the PDF that lists items not accepted for EU export by DPDgroup.

DPD Local Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Error Message: Bad Request: consignment[0].totalWeight:Maximum value exceeded TransactionID

DPD Classic By Road requires a minimum weight of 200g.

Error Message: Invalid tax identifier. Be sure to use EORI for international shipments from the UK.

You may receive an error if you attempt to use a VAT number instead of an EORI number. This does not necessarily mean the VAT code is invalid itself, but that you should be using an EORI code to ship internationally via DPD Local and not a VAT number.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.