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  3. Carrier Integrations

DPD Local

Details about ShipStation's DPD Local integration. Includes requirements, connection process, features, integration notes, and troubleshooting.

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DPD Local is one of the UK's top time-sensitive carriers, providing both local and international services. This page explains how to connect your DPD Local account to ShipStation and provides an overview of the integration's available features.

DPD Local Requirements

Connection Requirements:

  • A DPD Local account. Contact DPD Local Sales to open a new account.

  • Your DPD Local account Username and Password

  • Contact your DPD Local Account Manager to let them know you intend to use ShipStation, and for instructions to create test labels.

  • DPD Local must approve your test labels! Failure to get approval before you start dispatching DPD Local parcels via ShipStation could result in the suspension of your account!

Connect a DPD Local Account to ShipStation

To connect your DPD Local account to ShipStation:

  1. Go to Account Settings.

    Closeup of Toolbar. The red box highlights the icon for Settings.

  2. Select Shipping then choose Carriers from the left-hand sidebar.

    V3__SET__SB__SHP_Carriers__MRK.png

  3. Click the Add a Provider Account button.

    Carriers & Fulfillment page. Arrow points to + Add a Provider button.

  4. Select the DPD Local tile and click Connect.

    DPD Local logo

  5. Enter your DPD Local Username and Password, then choose an Account Nickname to identify the account in ShipStation.

    DPD Local registration form

  6. Click Connect to finish.

Once you've connected your account, you'll be able to select DPD Local services for shipments in ShipStation. However, before dispatching any parcels with DPD Local labels, follow your DPD Local account manager's instructions to print test labels and get them approved! Once approved, you may begin dispatching parcels using DPD Local labels created in ShipStation.

Available Features for DPD Local

ShipStation's integration with DPD Local supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission*

Green checkmark. Supported feature. Yes.

Return Labels

Green checkmark. Supported feature. Yes.

Estimated Rates

Red X mark. Unsupported feature. No.

Carrier Insurance

Red X mark. Unsupported feature. No.

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Red X mark. Unsupported feature. No.

End of Day (Electronic)

Red X mark. Unsupported feature. No.

End of Day (PDF)

Red X mark. Unsupported feature. No.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Red X mark. Unsupported feature. No.

Multi-package Shipping

Green checkmark. Supported feature. Yes.

Multiple Accounts

Red X mark. Unsupported feature. No.

Domestic Services

Next Day (Parcel, Expresspak 1, Expresspak 5, Freight)

Two Day (Parcel, Expresspak 1, Expresspak 5, Freight)

DPD Local 12:00 (Parcel, Expresspak 1, Expresspak 5, Freight)

DPD Local 10:30 (Parcel, Expresspak 1, Expresspak 5, Freight)

Saturday 12:00 (Parcel, Expresspak 1, Expresspak 5, Freight)

Saturday 10:30 (Parcel, Expresspak 1, Expresspak 5, Freight)

Sunday (Parcel, Expresspak 1, Expresspak 5, Freight)

Sunday 12:00 (Parcel, Expresspak 1, Expresspak 5, Freight)

Sunday 10:30 (Parcel, Expresspak 1, Expresspak 5, Freight)

Homecall (Parcel, Expresspak 1, Expresspak 5, Freight)

Ship2Shop

Reverse it Two Day

Reverse it Next Day

International Services

DPD Classic by Road

By Air (Parcel, Documents, Europe)

Air Classic

DPD Direct

DPD Direct ROI

Package Options

Package

Custom Packages

Confirmation Options

No Confirmation

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Additional Details for the DPD Local Integration

  • DPD Local labels cannot be voided in ShipStation at this time.

  • There is no option for multi-package shipping in ShipStation's Legacy layout. It is only available in the current layout.

  • DPD restricts the export of certain items to the EU. Review the PDF that lists items not accepted for EU export by DPDgroup.

DPD Local Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Error Message: Bad Request: consignment[0].totalWeight:Maximum value exceeded TransactionID

DPD Classic By Road requires a minimum weight of 200g.

Error Message: Invalid VAT number. Be sure to include the country code prefix (Validation, Carrier Error Code: 1020).

You may receive an error if they attempt to use a VAT number instead of an EORI number. This does not necessarily mean the VAT code is invalid itself, but that you should be using an EORI code to ship internationally via DPD Local and not a VAT number.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

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