If you have items from multiple orders you wish to combine into a single shipment, use the Combine Shipments option.
Combine Shipments allows you to combine items from separate orders into a single shipment while maintaining the integrity of each order for accurate record keeping. This is so ShipStation can accurately communicate shipment statuses and tracking numbers back to your selling channels for each order.
ShipStation University Preparing Orders for Shipping Course
If learning by doing is more your style, take the ShipStation University Preparing Orders for Shipping course. The lesson videos will show you the different ways you can configure your shipments as well as how to split orders into multiple shipments or combine multiple shipments into one.
Orders MUST BE COMBINED IN THE AWAITING SHIPMENT STATUS before you create any labels.
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If you need to combine orders and you have already created a label for one of the shipments, you must VOID the label for that shipment first. This order will then move back into the Awaiting Shipment status.
Use Case: Perhaps you created a label and then realized afterwards that the shipment needed to be combined with another shipment.
Once the first label is voided, you can then combine items from the orders into a single shipment and create a new label.
Before You Combine Orders!
Not all selling channels support the shipment update we send after an order has been combined.
At this time, orders combined in ShipStation for Amazon, OpenSky, SellerActive, or TradeGecko will not update correctly on the selling channel, and so we do not recommend combining orders from these selling channels in ShipStation. If you have done so, you will need to manually update the selling channel with your shipment information. See our Integrations Guide for more information.
To ship all items from separate orders together:
Select the orders you wish to ship together in the Orders grid.
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Click Other Action and choose Combine Shipments.
If the orders have different Ship To addresses, choose which address to ship to.
ShipStation will create a combined shipment in the Awaiting Shipment status that includes the items from both orders.
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Configure the shipping options and create a label just like you would for any other shipment.
Any packing slips or pick lists you print for the combined shipment will include the item information from both orders.
If you want to ship only some of the items in each order together, first use the Split into Shipments process to split the items you will not include in the combined shipment into their own shipment. You can then use the above steps to combine the remaining items into a single shipment.
You can revert or "uncombine" orders you have previously combined within ShipStation.
If you need to make this change:
Click either order involved in the combine action to view the items on the Order Details screen.
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Check the box to enable Split Ship Mode. Then select the items to remove from the combined order.
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Click the Move to New Shipment button.
This action will remove the unwanted item from the order you have open and revert the item to its original order. When you close the Order Details window, you will see the orders are now back to their separated state.
ShipStation will notify the marketplace for each individual order separately, but the customer notification emails will be combined into a single email that lists all the products in the combined shipment.
ShipStation will use the default email template assigned to the store, even if all of the individual orders were set to use a different template.
If using the [Order Number] field replacement for Label Messages, Packing Slips, or Email Templates, ShipStation will use the Order Number for the first order that was created.
If you use ShipStation's Legacy Layout and receive multiple orders that ship to the same destination, you may want to combine them into a single order so you can ship them in a single shipment.
ShipStation also provides Combine Order Alerts to let you know when orders import and can potentially be combined. These alerts appear in a red bubble on your profile icon in the top right of your ShipStation screen.
For a combine order alert to appear, two or more orders must have both a matching customer ID and Ship To address.
Before You Combine Orders!
Not all selling channels support the shipment update we send after an order has been combined.
At this time, orders combined in ShipStation for Amazon, OpenSky, SellerActive, or TradeGecko will not update correctly on the selling channel, and so we do not recommend combining orders from these selling channels in ShipStation. If you have done so, you will need to manually update the selling channel with your shipment information. See our Integrations Guide for more information.
To combine multiple orders into a single order:
Select the orders to combine from the Order grid.
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Click the Other Actions button and select Combine Orders.
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Drag the order you want to be the surviving order to the top of the list.
Click Combine to complete the process.
ShipStation will combine all selected orders and their items into the single surviving order, and the other orders will disappear from your Orders grid. These orders cannot be restored, though you can split the order into multiple orders again if necessary (this will result in new order records).
Try ShipStation's New Layout
ShipStation's new layout lets you combine items from multiple orders into a single shipment without combining multiple order records into a single order in ShipStation. This lets the order records in ShipStation always match what you have in your selling channel and produces more accurate order and shipment reports.