If you use a fulfillment provider other than FBA or Shipwire, or if you drop-ship your products, and would still like to manage your shipments in ShipStation, you can use one of two methods:
Export order data to a CSV to upload or email to your fulfillment provider or drop-shipper.
Create a restricted login to your ShipStation account for your fulfillment provider or drop-shipper.
The idea here is to restrict the user to view only the orders assigned to that user. The user can then log in and process orders directly in ShipStation without viewing or affecting any orders not intended for that provider. See the details below for more information.
If you use FBA or Shipwire to fulfill your orders, review the Send Orders to Fulfillment article instead.
If you do not wish to provide your drop-shipper access to your ShipStation account, or if their workflow requires a CSV with a list of the orders they fulfill for you (perhaps because they generate labels outside of ShipStation), use the following method:
You can then email the exported file to your drop shipper, or upload it into their preferred portal.
Once your drop-shipper has shipped these orders and sent you the tracking information, you can then mark the orders as shipped so they move to the Shipped status, and the tracking information uploads into ShipStation. ShipStation will then notify the selling channel these orders have shipped.
You can provide your drop-shipper access to your ShipStation account by creating a user login for them that is restricted to see only the orders you assign to them. Your drop-shipper will log in to your account under their user and use your ShipStation account to create and print labels for the orders they fulfill.
Click Add a User Account.
Set the username, a full name and email address for this user.
Set the permissions to the appropriate level of access you’d like for your drop-shipper.
Go to the Restrictions tab and select the option to Restrict this user to only see orders assigned to them and Restrict this user to only see shipments created by them.
These restrictions will prevent the new user from being able to see or alter any orders you do not wish them to see.
An email will be sent to this address containing the username and temporary password.
You'll then want to assign orders to the new user you just created. Your drop-shipper can now login to your ShipStation account to view and ship the orders they need to process.