Edit Services & Package Types

Explains how to change available services and how to enable package types by carrier.

Once you've connected your provider, you'll be able to choose from their available services and package types when you configure shipping options for your orders. 

For most carriers, ShipStation enables all available services and package types by default. However, you can enable and disable these so you or your staff can only select the services and package types you actually use. 

Royal Mail Services

You cannot manually edit Royal Mail services in ShipStation. Instead, ShipStation will retrieve your approved services directly from the Royal Mail API several times a day.

If you have made a change to the approved services in your Royal Mail account, ShipStation will reflect the change within just a few hours.

Change Available Services

The number of selected services will appear in the Carriers Settings screen, and only the selected services will appear in the Services drop-down menu when you configure your shipping options. 

Notes about Enabling or Disabling Services

  • If a service does not appear in the Services list in the Carriers settings, that service is not currently supported in ShipStation.

  • Royal Mail services cannot be enabled or disabled with this process. Instead, log into your Royal Mail account to activate or deactivate services for your account. ShipStation makes an API call to Royal Mail several times a day and updates the available services in ShipStation accordingly.

  • To view a list of supported services and package types for a specific provider, review the article for your provider in our Integrations Help guide. 

Enable and Disable Package Types

Going forward, only the selected package types will appear in the Packages drop-down menu when you configure your shipping options.

Notes About Editing Package Types

  • If a package type does not appear in the Packages list, that package type is not currently supported in ShipStation.

  • To view a list of supported services and package types for a specific provider, review the article for your provider in our Integrations Help guide. 

  • To learn how to create custom packages, review Custom Package Types in the Advanced Features section of this help guide.