Why are my UPS or other carrier rates different in ShipStation?

The most common reasons you would see different rates in ShipStation are because:

  1. There is a mismatch between shipment details in ShipStation and your carrier's web portal.

  2. You have not enabled negotiated rates in ShipStation.

  3. (UPS only) You have set a pickup type in ShipStation that's different than for your UPS account.

Shipment Details Mismatch

  • You may have entered different Ship To or Ship From addresses on the carrier portal than what is entered into ShipStation.

  • The package weight entered into ShipStation may be different than the package weight entered on the carrier site.

  • You must manually select the Residential Address option on both FedEx.com and UPS.com to see the proper residential delivery rate. Additionally, for FedEx in ShipStation you must select FedEx Home Delivery to view the residential delivery rate.*

    *Note: the residential/commercial marker in ShipStation is determined by either the Stamps.com or Melissa address database, and may not reflect the same determination made by UPS or FedEx.

Negotiated Rates

UPS accounts:

The negotiated rates option must be checked in the UPS setup window in Settings > Shipping > Carriers & Fulfillment.

If you have not yet configured ShipStation to pull your negotiated rates from UPS, ShipStation will display the standard rates. Keep in mind that in this case, regardless of the rate displayed by ShipStation, UPS will invoice you the rate you have agreed upon.

FedEx accounts:

There is no option in ShipStation to enable negotiated rates. However, if your FedEx account manager has enabled discounted rates on your FedEx account, you will then need to create a label in ShipStation first, before the new rates will populate.

UPS Pickup Type

Available Pickup Types in your UPS settings in ShipStation:

UPS Settings popup. Account Type drop down with Daily Pickup option selected.
  • Daily Pickup: Must be enabled for UPS Negotiated Rates. Also, if you signed up for UPS through eBay's savings program, you get Daily Pickup rates.

  • Occasional Pickup: Gives you Retail Rates (more information provided on the UPS on-call pickup page).

  • Customer Counter: The rates you would receive at the UPS store counter.

Review the UPS Shipping Rates page for more details.

If you have checked the above settings and still believe you are being quoted at an incorrect rate in ShipStation, please review the Rate Discrepancies article in our Troubleshooting Help guide.

If you are still unable to identify the cause, please open a support case and include a screenshot of the full rate calculation on UPS.com or other carrier site, as well as the correlating order number in ShipStation for our team to investigate the issue.