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Amazon Buy Shipping API

Details about ShipStation's Buy Shipping API integration. Includes requirements, how to enable, features, notes, and troubleshooting tips.

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The Amazon buy API allows you to create labels for Amazon Prime orders that import into ShipStation from a connected Amazon Store.

Once connected, the following will occur in your ShipStation account:

  • You will see Amazon Buy Shipping as a carrier in your Services drop-down menu and list any services you have available through the Buy API.

  • Seller Fulfilled Prime orders will start importing into ShipStation in the Awaiting Shipment status.

  • Seller Fulfilled Prime orders will be automatically tagged with an Amazon Prime Order tag.

Requirements

Connection Requirements:

  • Your Amazon Marketplace store connected to ShipStation.

  • Amazon Buy Shipping API connected as a provider in ShipStation.

  • Seller Fulfilled Prime and non-prime orders imported from an Amazon Marketplace

If you need help connecting your Amazon store, please review the Amazon Marketplace article.

Enable Amazon Buy Shipping in ShipStation

To enable Amazon Buy Shipping in ShipStation:

  1. Connect your Amazon.com seller account to ShipStation.

  2. Connect Amazon Buy Shipping by going to Settings > Shipping > Carriers & Fulfillment and click Add a Provider.

  3. Select the second instance of the Amazon Fulfillment tile.

    Available Carriers Tiles with arrow pointing to the second instance of a highlighted Amazon Fulfillment tile.

  4. Follow the steps provided in the connection pop-up.

    SET_AMZ_ABS-connect.png

  5. Enter your Amazon Seller ID and MWS Auth Token in the Connect Account screen.

  6. Click Connect to finish the process.

You must have either Royal Mail or DPD (or both) configured in your Amazon account for their services to appear in ShipStation.

Once enabled successfully, you will see Amazon Buy Shipping as a carrier in your Services drop-down menu, along with any services you've configured with Amazon.

ODET_AMZ-ABSSelectService.png

To hide services you do not plan to use:

  1. Go to Settings > Shipping > Carriers & Fulfillment.

  2. Click the Services link for the Amazon carrier to show the selected services.

  3. Deselect any services you do not wish to use.

    You cannot deselect any of the Royal Mail services.

  4. Click Update.

Your Services drop-down will now only show the selected services.

Available Features

ShipStation's integration with Amazon Buy Shipping supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Red X mark. Unsupported feature. No.

Electronic Customs Submission*

Grey dash icon. Not applicable.

Return Labels

Red X mark. Unsupported feature. No.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

Green checkmark. Supported feature. Yes.

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Red X mark. Unsupported feature. No.

End of Day (Electronic)

Red X mark. Unsupported feature. No.

End of Day (PDF)

Red X mark. Unsupported feature. No.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Red X mark. Unsupported feature. No.

Multi-package Shipping

Red X mark. Unsupported feature. No.

Multiple Accounts

Red X mark. Unsupported feature. No.

Amazon Buy Shipping Services

Below is a list of Amazon Buy Shipping services that work within ShipStation (the carriers and services that appear in ShipStation will depend on which carriers and services you've configured in your Amazon account).

Domestic Services

Royal Mail Tracked 24 Letter

Royal Mail Tracked 48 Letter

Royal Mail Tracked 24 Parcel

Royal Mail Tracked 48 Parcel

DPD Next Day Parcel

DPD Next Day Parcel Saturday

DPD Next Day ExpressPak

DPD Next Day ExpressPak Saturday

Package Options

Package

Custom Packages

Letter

Confirmation Options

Delivery

Signature

Adult Signature

DPD Saturday Deliveries

When selecting a DPD service on a Friday, you must select a "Next Day Saturday” service for a Saturday delivery. "Next Day" services are for deliveries between Monday - Friday only. Selecting the incorrect service will not meet the Prime Promise.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Integration Notes

Keep the following in mind about ShipStation's integration with Amazon Buy Shipping:

  • Amazon Buy Shipping can only be used for seller-fulfilled prime orders imported into ShipStation through an Amazon store connection.

  • If Amazon determines the selected service will not guarantee the shipment's arrival in the required time frame, Amazon will return the alert "Selected service is not compatible with other settings" and prevent you from creating the label for that order. In these cases, you will need to select a faster service.

    Rate error popup alert indicating selected service cannot be used for the shipment

  • End of Day forms (aka: shipping manifests) are not currently supported in ShipStation for shipments created with Amazon Buy Shipping services. These shipments will display in Shipments > End of Day, but cannot be closed or printed through ShipStation.You can print End of Day forms via Amazon's shipping portal.

  • ShipStation cannot create multi-package shipments via Amazon Buy Shipping. Any multi-package shipments will need to be created directly through Amazon Seller Central.

  • Amazon will use the Ship To address they have on file for the order. Editing the Ship To address in ShipStation will not affect the address Amazon uses for the label.

Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: "Selected service is not compatible with other settings (package type, weight, size)" when getting rates or creating labels with Amazon Buy Shipping?

This error message can occur for a few different reasons, but the most common are:

  • The selected shipping service does not support the package type, weight, or dimensions input for the shipment.

  • The selected shipping service would not get the package to the customer in time for the Prime guaranteed delivery date.

Orders stuck in Pending Fulfillment status

If your Amazon Prime orders are still in Pending- Fulfillment status set the store-refresh date back and refresh the store. This will get those orders into Awaiting Shipment status.

Error: Amazon Requires an email address to be specified on every label. Please specify an email address on your Amazon store in your ShipStation Account Settings > Selling Channels.

The email address must be a verified email address for Amazon to officially recognize it.

Go to Settings > Selling Channels > Store Setup and click Edit next to your Amazon store. Under the Branding Tab, you should see text underneath the email field to Verify this Email Address. Click the link and follow the instructions to verify the address.

A verified email address will display the text "This email address has been verified for your account" under the email field.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

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