Google Stores

Import your Google store orders by connecting your Google Merchant Center account to ShipStation.

Google Requirements

Connection Requirements:

  • Your Google Merchant ID (locate on Google Merchant Center)

  • Access to Google Merchant Center

  • The Gmail account used to log in must be an admin for the Merchant account

Order Import Requirements:

  • Must include a Ship To address.

  • Orders must be in a supported status.

Connect a Google Store to ShipStation

Follow the steps below to connect your Google store to ShipStation:

  1. Log into your Google Merchant Center and copy your Merchant ID.

  2. Select the Google tile.

    Google Selling Channel Logo Tile
  3. Paste in your Merchant ID then click Connect

    SET_sellingchannel_Google_setup.png

    This will transfer you to Google's consent screen.

  4. Sign in with your associated Google account to authorize ShipStation.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for Google Integration

ShipStation's integration with Google supports the following standard features:

Common ShipStation Features

Default Status Mappings

Status

MARKETPLACE Status

Awaiting Payment

IN_PROGRESS

Awaiting Shipment

PENDING_SHIPMENT

Shipped

SHIPPED,COMPLETED, DELIVERED

Cancelled

CANCELED

On Hold

n/a

Sent with Shipment Update

Field

Supported?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

Green checkmark. Supported feature. Yes.

Note to Buyer

Green checkmark. Supported feature. Yes.

Item Information

Green checkmark. Supported feature. Yes.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Google Stores Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

ERROR MESSAGE: An error occurred attempting to update orders: Unauthorized

When troubleshooting this error, it is important to ensure that you have the Order Manager Role/Permission enabled on your emails and profiles.

To enable your Order Manager Role / Permission information in the Buy on Google section, go to Google Merchant Center > Manage Programs > Buy on Google.

ERROR MESSAGE: Error in the getSalesOrdersByDate method. Cannot access orders of account 123456789

What it means: That person has not enabled the Order Manager Role/Permission on their emails and profile for the Google selling channel.

What to do: You can enable Order Manager Role/Permission information in the Buy on Google section by going to Google Merchant Center > Manage Programs > Buy on Google.

This Google Store User access for Merchant Center article outlines where to find these settings. It may be necessary to speak with someone at Google to see if they could add this role/permission to your vendor.

Additionally, we recommend that you log out of every other Gmail account before attempting to reconfigure the store setting within ShipStation.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information