Amazon Shipping

Amazon Shipping is a new option in ground delivery that provides domestic pickup and delivery services seven days a week for orders placed on Amazon.com, your own website, and other sales channels. Backed by Amazon's reliable transportation network, Amazon Shipping offers rates that save you money, with no residential surcharge or weekend delivery fees. It is currently available for US- and UK-based ShipStation accounts.

To create an account and get quick quotes, visit shipping.amazon.com.

Please note that Amazon Shipping is a separate integration from the Amazon Buy Shipping API, which provides access to carriers you've connected to your Amazon account.

Amazon Shipping Requirements

Connection Requirements:

  • An active Amazon Shipping account.

  • Your current Seller Central or Shipper Central account credentials.

  • Amazon Shipping is not supported in ShipStation Legacy.

Shipping Requirements:

  • Weight and dimensions required for every shipment.

  • Domestic destinations only.

Connect Amazon Shipping to ShipStation

To connect your Amazon Shipping account to ShipStation:

  1. Click the Amazon Shipping tile.

    Amazon Shipping logo. Button that reads, Connect
  2. Select which type of account you wish to use to connect: Seller Central or Shipper Central.

    SET_SHP_Carriers_AmazonShippingCUI1.png

    This will open the login page for your Amazon account in a new browser window.

  3. Log into your Amazon account.

  4. Accept the Terms & Conditions and click Authorize.

    AmazonShipping_AcceptTandC_AuthorizeButton.png

    You'll then be redirected back to ShipStation and your Amazon Shipping account will be connected and ready to use.

Amazon Shipping UK services will then be available from your Services drop-down when configuring shipments.

Available Features for Amazon Shipping Integration

ShipStation's integration with Amazon Shipping supports the following standard features:

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

Additional Details about Amazon Shipping Integration

  • Amazon Shipping is exempt from the Your Carriers add-on fee. If Amazon Shipping is the only carrier added to the Your Carriers settings, you will not be charged the monthly add-on fee. If any other carrier accounts are added to the Your Carriers settings, the monthly add-on fee will then apply.

  • For accounts on the Enterprise plan, Amazon Shipping labels are exempt from the per-label fees.

  • Amazon Shipping does not support using custom package types.

  • Signature Confirmation is not supported for Amazon Shipping shipments.

  • ShipStation does not include the shipment's recipient address in the label request to Amazon Shipping for ON Amazon orders. Amazon will only respect the recipient address on the order in Amazon. If an address change is required for the shipment, you must update the address in Amazon.

  • ShipStation's Branded Tracking Page is not available for Amazon Shipping shipments.

Troubleshooting Tips for Amazon Shipping Integration

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

Error: shipTo.phoneNumber' failed to satisfy constraint: Member must have length less than or equal to 20

What it means: Currently, Amazon Shipping does not support recipient phone numbers greater than 20 characters.

What to do: Edit the recipient's phone number for the shipment so it is less than 20 characters. Then, try to create the label again.

Error: The pickup address provided is not registered with Amazon Shipping. Please contact your account manager to get this address registered

What it means: You may see this error if the ship from location inside of ShipStation is not also set up inside of Amazon.

What to do: Add the ship from address to the Amazon account.

Error: Specified ORDER_ID does not belong to this account.(400)

What it means: This results from attempts to ship an Amazon order that did not originate from the same Amazon store that is authorized for use with Amazon Shipping. Amazon will allow you to create labels for your own Amazon account and any other order source that operates independently from Amazon.

What to do: Verify that the order in question did not originate from any of the following sources:

  • eBay

  • Walmart

  • An Amazon account not authorized for use with Amazon Shipping

If the order is from one of these, we do not support creating Amazon Shipping labels for those sources. You must use another carrier to create a label.

Error: No eligible service offerings received. You may be after the cutoff time for collection. Try moving the ship date to the following business day.

What it means: You are trying to create a label destined for Northern Ireland from Great Britain.

What to do: Amazon Shipping is not available for shipping from Great Britain to Northern Ireland due to increased costs and customs requirements. You must ship the order via another carrier.

Error: The requested service SWA-UK-2D is not compatible with the shipment. Please choose a different shipping service and try again. (Generic). (500)

What it means: You are trying to create a label with the Two-Day (2DD) service, but that service is not enabled on your Amazon Shipping account.

What to do: The Two-Day (2DD) service is not enabled by default. Contact Amazon to request they enable this service for your account. Once enabled, you can then create labels with the Two-Day service in ShipStation.

Error: Bad Request: No eligible service offerings received TransactionID=70b1f73a-bdc2-4df3-8ccf-5d3037537a13

What it means: Occurs when attempting to ship on a Friday after 1 pm.

What to do: Set the ShipDate to the following Monday. This is specifically for Friday shipments after 1 pm.

Error: Bad Request: The reference may not be greater than 30 characters. TransactionID= (random string of characters)

What it means: Amazon Shipping may limit the Recipient/Ship To name field to 30 characters.

What to do: Shorten the recipient name to be 30 characters or fewer.

Error: Validation Exception: The packages.0.package_code must be a string

What it means: You are trying to create a label with a custom package type.

What to do: Change the package type to Package.

Error: Bad Request: No eligible service offerings received

What it means: Likely due to trying to create labels past Amazon's 1:30 pm cutoff pick-up time.

What to do: Update the shipping cutoff settings to have labels created after 1:30 pm set to ship the next day.

Error: We're Sorry! An error occurred when we tried to process your request. Rest assured, we're already working on the problem and expect to resolve it shortly.

What it means: This error will appear upon registration of an account. Typically it means you may be using a username that isn't the primary email on the account. Consent is only granted to the "Primary Account Manager."

This could also mean that your credentials haven't been properly whitelisted by Amazon.

What to do:

  1. Check that the EmailID and password combination used to give consent is valid (try to log in at https://sellercentral.amazon.com/ first to verify this).

  2. Are you using a professional plan or an individual plan account?

    • If using a professional plan account, is more than one user email operating that account?

    • If more than one email is being used, did the consent grant happen by the primary email that was used for initial account registration (known as Primary Account Manager)?

  3. You may not have finished onboarding yet on the Amazon side. A good way to check if you are onboarded is to try to access ship.amazon.com.

    • If you receive onboarding tiles upon access, this means you are NOT finished with onboarding (accepting rates, Terms & Conditions, and creating a shipping profile).

    • If you can successfully access the shipping portal and see test orders, you have fully onboarded with Amazon Shipping.

If you are confused about any of these steps, please contact your Amazon rep.

Error: An Error Has OccurredBad Request: INTERNAL_ERROR: (403)

What it means: This means one of two things:

  • If you are trying to ship an order originating from a direct integration with Amazon and receiving this error, please contact ShipStation Support.

  • You might be trying to ship an order NOT originating from a direct integration with Amazon when your Amazon Shipping account has not been approved for this.

What to do: If you're trying to ship a non-Amazon order, contact your Amazon rep to confirm that your Amazon Shipping account has been approved and properly activated to ship non-Amazon orders.

Error: Selected service is not compatible with other settings (package type, weight, size)

What it means: ShipStation is not receiving any rates or valid services from Amazon Shipping.

When you get access to Amazon Shipping, you are assigned a "First Pickup Date”. Amazon will not send services or rates to ShipStation before that date.

What to do: Contact your Amazon rep if you don't know what your First Pickup Date is. If the First Pickup Date has passed, reach out to Amazon Shipping support for more information.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.