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OnBuy

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ShipStation Content Team

Updated

How to add an OnBuy account to ShipStation, what features are available, and other need-to-know details.

OnBuy.com is a leading UK marketplace with thousands of retailers and millions of products. OnBuy provides merchants with a platform to sell to a wider audience. ShipStation's integration with OnBuy allows you to import orders from your store and update those orders with tracking information when a label is created.

Register to start selling on OnBuyOnBuy.

OnBuy Requirements

Connection Requirements:

  • An active account with OnBuy.com.

  • Your OnBuy Site ID, Client Key, and Secret Key.

Order Import Requirements:

  • Must include a Ship To address.

Connect an OnBuy Store to ShipStation

To connect your OnBuy store to ShipStation, you will need your OnBuy Site ID and your Live Keys.

To locate your Live Keys:

  1. Log in to your OnBuy.com account to open your Seller Control Panel.

  2. Click the Listings & Products menu, then select Imports & Integrations.

    OnBuy_Seller_ListingsProducts-ImportsIntegrations_MRK.png

  3. Click the ShipStation tile under Available Integrations.

    OnBuy Available Integrations with ShipStation tile highlighted

  4. Take note of your Live Keys.

    You will paste the Consumer Key and Secret Key into ShipStation.

    OnBuy_ShipStationAPI-SiteIDKeys_MRK.jpg

To access your OnBuy Site ID:

  1. Go back to the Imports & Integrations page and click the OnBuy tile.

  2. Take note of your Site ID.

    OnBuy connection details screen with Site ID highlighted

Next, you'll paste your Site ID and Live Keys into ShipStation.

  1. Open a new tab or browser window and log in to your ShipStation account.

  2. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  3. Select Selling Channels from the sidebar, then choose Store Setup.

    Settings page selections, with outline marking the Selling Channels Store Setup option.

  4. Click Connect a Store or Marketplace.

    Store Setup Settings, box highlights Connect a Store or Marketplace button.

  5. Select the OnBuy tile.

    On Buy dot com logo on tile with button that reads, "Connect".

  6. Enter the following information into the corresponding fields:

    • SiteID: Your OnBuy Site ID

    • Client Key: Your ShipStation Live Consumer Key

    • Secret Key: Your ShipStation Live Secret Key

    Site ID

    For your Site ID, you only need to enter the Site ID number. For example, enter "2000" instead of "OnBuy2000".

  7. Click Connect.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for the OnBuy Integration

ShipStation's integration with OnBuy supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common Integration Features

Feature

Supported?

Custom Statuses

Red X mark. Unsupported feature. No.

Customer Emails

Green checkmark. Supported feature. Yes.

Customer Phone Numbers

Green checkmark. Supported feature. Yes.

Requested Service*

Green checkmark. Supported feature. Yes.

Payment Method

Red X mark. Unsupported feature. No.

Discounts

Red X mark. Unsupported feature. No.

Identifies Gift Orders

Red X mark. Unsupported feature. No.

Internal Notes

Red X mark. Unsupported feature. No.

Notes from Buyer

Red X mark. Unsupported feature. No.

Order Weight

Red X mark. Unsupported feature. No.

Item Weight

Red X mark. Unsupported feature. No.

Item Images

Red X mark. Unsupported feature. No.

Item Options

Red X mark. Unsupported feature. No.

Item Warehouse Location

Red X mark. Unsupported feature. No.

Order Status Mapping

ShipStation Status

OnBuy Status

Awaiting Payment

Not Supported

Awaiting Shipment

Awaiting Dispatch

Dispatched

Partially Dispatched

Open

Shipped

Complete

Cancelled

Cancelled

On Hold

Partially Refunded

Refunded

Sent with Shipment Update

Field

Sent to Marketplace?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Red X mark. Unsupported feature. No.

Carrier Fee

Red X mark. Unsupported feature. No.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Green checkmark. Supported feature. Yes.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

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