1. ShipStation Help UK
  2. Integrations Help Guide
  3. Carrier Integrations

Yodel

Yodel delivers more than 190 million parcels for many of the UK’s leading retailers and businesses. Their service delivers to every postcode across the UK.

Yodel Integration Requirements

Connection Requirements:

  • An active account with Yodel

  • Username, Password, Account Number

  • Optional: Contract Number, Meter Number, and SFTP Account

Connect a Yodel Account toShipStation

To connect your Yodel account to ShipStation:

  1. Go to Account Settings.

    Closeup of Toolbar. The red box highlights the icon for Settings.

  2. Select Shipping then choose Carriers from the left-hand sidebar.

    V3_SET_SB_SHP_Carriers_MRK.png

  3. Click the Add a Carrier Account button.

    Carriers Settings page. Arrow points to Add a Carrier Account button.

  4. Select the Yodel tile and click Connect.

    Tile_yodel.png

  5. Enter your Yodel Username and Password, and Account Number. You have the option to also enter a Contact Number, Meter Number, and SFTP account, but it is not required to connect.

    PU_Connect_Yodel.png

  6. Click Connect.

Available Features for Yodel Integration

ShipStation's integration with Yodel supports the following standard features and services:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Red X mark. Unsupported feature. No.

Electronic Customs Submission

Grey dash icon. Not applicable.

Return Labels

Red X mark. Unsupported feature. No.

Estimated Rates

Red X mark. Unsupported feature. No.

Carrier Insurance

Green checkmark. Supported feature. Yes.

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Red X mark. Unsupported feature. No.

End of Day (Electronic)

Green checkmark. Supported feature. Yes.

End of Day (PDF)

Green checkmark. Supported feature. Yes.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Green checkmark. Supported feature. Yes.

Multi-package Shipping

Green checkmark. Supported feature. Yes.

Multiple Accounts

Green checkmark. Supported feature. Yes.

Yodel Domestic Services

  • Xpress 24 POD UK excl. NI

  • Xpress 24 Non-POD UK excl. NI

  • Xpress 48 POD UK excl. NI

  • Xpress 48 Non-POD UK excl. NI

  • Xpect 24 POD UK excl. NI

  • Xpect 24 Non-POD UK excl. NI

  • Xpect 48 POD UK excl. NI

  • Xpect 48 Non-POD UK excl. NI

  • Xpect 48 XL POD UK excl. NI

  • Xpect 48 XL Non-POD UK excl. NI

  • Xpect Saturday POD UK excl. NI

  • Xpect Saturday Non-POD UK excl. NI

  • Xpect Pre-12 POD UK excl. NI

  • Xpert 24 POD Desk UK excl. NI

  • Xpert 24 Address Only UK excl. NI

  • Xpert 24 HVT POD UK excl. NI

  • Xpert 24 BFPO POD UK excl. NI

  • Xpert Saturday Address Only UK excl. NI

  • Xpert Saturday HVT POD UK excl. NI

  • Xpert Pre-12 Non-POD UK excl. NI

  • Xpert Pre-12 HVT Address Only UK excl. NI

  • Xpert Pre-12 Address Only UK excl. NI

  • Xpect Pre-12 Saturday POD UK excl. NI

  • Xpert Pre-12 Saturday Non-POD UK excl. NI

  • Xpert Pre-12 Saturday Address Only UK excl. NI

  • Xpert Pre-12 Saturday HVT Address Only UK excl. NI

  • Xpert Catalogue Non-POD UK excl. NI

  • Yodel 48 POD Channel Islands

  • Yodel 48 Non-POD Channel Islands

  • Yodel 72 POD Channel Islands

  • Yodel 72 Non-POD Channel Islands

  • Yodel 48 POD International

  • Yodel 48 Non-POD International

Yodel Package Types

  • Package

  • Custom Packages

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Additional Details About the Yodel Integration

  • The following Yodel delivery options have been suspended from service to Northern Ireland:

    • Xpert 24 POD Desk NI Only

    • Xpert 24 Address Only NI Only

    • Xpert 24 HVT POD NI Only

    • Xpert Sat Address Only NI Only

    • Xpert Saturday HVT POD NI Only

    • Xpert Pre-12 Non-POD NI Only

    • Xpert Pre-12 HVT Address Only NI Only

    • Xpert Pre-12 Address Only NI Only

    • Xpert Pre-12 Saturday Non-POD NI Only

    • Xpert Pre-12 Saturday Address Only NI Only

    • Xpert Pre-12 Saturday HVT Address Only NI Only

    • Xpert Catalogue Non-POD NI Only

    • Xpect Pre-12 Saturday POD NI Only

  • The Ship Date needs to be set to a future date in order to print a label.

Troubleshooting Tips for Yodel

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

You receive an "invalid tariff code" error when attempting to create a label.

The invalid tariff code error message has nothing to do with tariffs, taxes, or customs. The error appears because you selected an invalid service for the shipment.

For example, if you attempt to use Xpress 24 POD NI Only for a shipment not destined for Northern Ireland (NI Only here means “Northern Ireland Only”), you would receive this message since the service is not valid for that destination.

Contact the Yodel Help Centre if you are unsure which services are valid for your shipments.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

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