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Yodel

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ShipStation Content Team

Updated

Yodel delivers more than 190 million parcels for many of the UK’s leading retailers and businesses. The Yodel integration is available to UK-based ShipStation accounts and allows you to create both domestic and international shipping labels in ShipStation.

Interested in a Yodel account? Create an account on the Yodel homepage to get started!

Yodel Integration Requirements

Connection Requirements:

  • A UK-based ShipStation account

  • An active account with Yodel

  • Your Yodel account User ID, password, and Account ID

Label Creation Requirements

  • Customer email address

Connect a Yodel Account toShipStation

To connect your Yodel account to ShipStation:

  1.  

    Go to Account Settings.

    sssettings.png

  2.  

    Select Shipping, then choose Carriers from the sidebar.

    Shippingdropdown.png

  3.  

    Click the Your Carrier Accounts tab.

    AddCarrierAccounts.png

  4. Click the Add Carrier button.

    AddCarrier.png

  5. Select Yodel and click Connect.

    Yodel logo, button that reads, Connect

  6. Enter your Yodel Username and Password, and Account Number. You have the option to also enter a Contact Number, Meter Number, and SFTP account, but it is not required to connect.

    SET_SHP_CUI_Yodel.png

  7. Click Connect.

Available Features for Yodel

ShipStation's integration with Yodel supports the following standard features:

 

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Red X mark. Unsupported feature. No.

Return Labels

Red X mark. Unsupported feature. No.

Estimated Rates

Red X mark. Unsupported feature. No.

Carrier Insurance

Green checkmark. Supported feature. Yes.

Tracking

ICON_greencheck.png

End of Day (Electronic)

Green checkmark. Supported feature. Yes.

End of Day (PDF)

Green checkmark. Supported feature. Yes.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Red X mark. Unsupported feature. No.

Multi-package Shipping

Green checkmark. Supported feature. Yes.

Multiple Accounts

Green checkmark. Supported feature. Yes.

Available Services & Package Types

Yodel Domestic Services

  • Xpress 24 POD UK excl. NI

  • Xpress 24 Non-POD UK excl. NI

  • Xpect 24 POD UK excl. NI

  • Xpect 24 Non-POD UK excl. NI

  • Xpress 48 POD UK excl. NI

  • Xpress 48 Non-POD UK excl. NI

  • Xpect 48 XL POD UK excl. NI

  • Xpect 48 XL Non-POD UK excl. NI

  • Xpert Saturday Address Only UK excl. NI

  • Xpert Saturday HVT POD UK excl. NI

  • Xpect Saturday POD UK excl. NI

  • Xpect Saturday Non-POD UK excl. NI

  • Xpert Pre-12 Saturday Address Only UK excl. NI

  • Xpert Pre-12 Saturday HVT Address Only UK excl. NI

  • Xpect Pre-12 Saturday POD UK excl. NI

  • Xpect Pre-12 Saturday Non-POD UK excl. NI

  • Xpert Pre-12 Address Only UK excl. NI

  • Xpert Pre-12 HVT Address Only UK excl. NI

  • Xpect Pre-12 POD UK excl. NI

  • Xpert Pre-12 Non-POD UK excl. NI

  • Xpert 24 Address Only UK excl. NI

  • Xpert 24 BFPO POD UK excl. NI

  • Xpert 24 HVT POD UK excl. NI

  • Xpert 24 POD Desk UK excl. NI

  • Xpert Catalogue Non-POD UK excl. NI

  • Xpect Medium 24 POD UK excl. NI

  • Xpect 24 Medium Non-POD UK excl. NI

  • Xpect 48 Medium POD UK excl. NI

  • Xpect 48 Medium Non-POD UK excl. NI

  • Xpect Mini 48 Non-POD UK excl.

Yodel International Services

  • Yodel 48 POD Channel Islands

  • Yodel 48 Non-POD Channel Islands

  • Yodel 72 POD Channel Islands

  • Yodel 72 Non-POD Channel Islands

  • Yodel 48 POD International

  • Yodel 48 Non-POD International

Yodel Package Types

  • Parcel

  • Package

  • Custom Packages

Additional Features for Yodel

The ShipStation integration with Yodel allows for the following additional features:

Feature

Description

Shipping to Northern Ireland (Windsor Framework)

In alignment with the Windsor Framework, Yodel introduced additional data requirements when shipping from the UK to Northern Ireland (NI). These changes will take effect on 31st March 2025.

On 19th September 2024, the UK Government confirmed that the new arrangements under the Windsor Framework for parcels and freight movements that were planned to come into effect from 30th September 2024 will be deferred until 31st March 2025. See Sending parcels to and from Northern Ireland for the full statement.

  • Yodel does not support B2B shipments from the UK to NI. As there are additional considerations for this movement, Yodel should not be used for this type of shipment.

  • For shipments from the UK to NI, Yodel will expect the following data to be provided for each item/products (naming depends on the GTM platform):

    • Description

    • Quantity

    • Value.

  • Additionally, if available, Yodel recommends adding the HS code.

Mandatory Data as of 31st March 2025

The above data will be mandatory as of 31st March 2025. If not provided, the label will not be generated. If available, you can provide the data for this type of shipment before 30th September.

Ship Date can be set to today’s date or be set to a future date.

Previously, Ship Date needed to be set to a future date, but this is no longer the case with Yodel.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

Yodel Integration Notes

  • Ship Date can be set to today’s date or be set to a future date.

  • Yodel requires a customer email to be included on the order to successfully create a label. Customer phone number is optional.

  • Label Messages are not supported: Yodel Safe Place service messages do not print on the label. Safe Place is the only service that allows for message input in the UI, but messages (i.e. front porch, conservatory, shed, or your preferred safe place) only appear on the delivery driver’s hand scanner.

  • Customs forms are required for the Channel Islands and Northern Ireland only.

Troubleshooting Tips for Yodel

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

Error: invalid tariff code

What it means: The invalid tariff code error message has nothing to do with tariffs, taxes, or customs. The error appears because you selected an invalid service for the shipment.

For example, if you attempt to use Xpress 24 POD NI Only for a shipment not destined for Northern Ireland (NI Only here means “Northern Ireland Only”), you would receive this message since the service is not valid for that destination.

What to do: Contact the Yodel Help Centre if you are unsure which services are valid for your shipments.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

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