The Delivery Group UK

The Delivery Group UK offers domestic and international parcel delivery services for shipments originating in the UK. The ShipStation integration with The Delivery Group supports a variety of expedited services for shipments within Great Britain, international services, and automatic tracking.

Interested in starting an account with The Delivery Group? Contact The Delivery Group team today!

The Delivery Group UK Integration Requirements

Connection Requirements:

  • An active account with The Delivery Group UK.

  • Your Client Name, Username, and Password.

Connect The Delivery Group UK Account to ShipStation

To connect your account with The Delivery Group UK to ShipStation:

  1. Select The Delivery Group UK tile and click Connect.

    The Delivery Group UK logo. Button that reads, Connect
  2. Enter your The Delivery Group UK account Client Name, Username. and Password.

  3. Click Connect.

Available Features for The Delivery Group UK Integration

The ShipStation integration with The Delivery Group UK supports the following standard features and services:

Additional Features for The Delivery Group UK

The ShipStation integration with The Delivery Group UK allows for the following additional features:

Feature

Description

Customs Declarations

Customs declarations for international shipments print on the shipping label as a CN22 form.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

Additional Details About The Delivery Group UK Integration

  • The ShipStation integration with The Delivery Group UK does not support third-party billing.

  • Label Messages are only supported for the following services:

    • Domestic: Utrak No Tracking, Utrak

    • International: Etrak, Etrak Lite, and International Untracked

The Delivery Group UK Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

ERROR MESSAGE: "Error received from The Delivery Group API: No services could be found for the specified item attributes and destination. If you need clarification, please call The Delivery Group on 020 7732 2000."

What it means: This error means you do not have the service available in your TDG contract.

What to do: Contact The Delivery Group (TDG) to have the service enabled: Phone 020 7732 2000

Contact - The Delivery Group (has additional phone number)

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.